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Outsource Help Desk Services

Help desk Services to Facilitate Superior Customer Experience

ExperCallers have wide experience in providing consistent inbound help desk services to diverse clientele across the globe. Driven by a team of specialized team with expertise in delivering consistent and reliable support, we own the support process from start to finish, including all types and tiers of issue resolution — from simple sales questions to complex queries related IT issues.

We Provide a Range of Help Desk Services

ExpertCallers provide comprehensive help desk support services that lead to distinct improvement in customer satisfaction levels by meeting variety of customer needs.

The range of our help desk services include:

Customer Sales and Support Services
  • Resolving Billing Issues
  • Payment Support
  • Sales Support
  • Order Processing/Provisioning

Pre-sales Support Services
  • Information Provision
  • Order Management
  • Customer Analysis

Post-sales Support Services
  • Product Registration/Activation
  • Network and Broadband Support
  • Remote IT and Diagnostic Services
Enterprise Technical Help Desk Services
  • Knowledge Management
  • Issue Resolutions
  • Application Support
  • Software Support
  • Trouble Ticket Management
  • Reporting & Decision Management

Managed Technical Help Desk Services
  • Network Support
  • Remote Network Services
  • Remote Server Services
  • Remote Infrastructure Services
Technical Help Desk Services (Level 1 & 2)
  • L1, L1.5 and L2 Tech Support Services
  • Remote Diagnostic Services
  • Set-up and Configuration
  • Product Testing, Bug Fixing, and Patch Management
  • Triage Support
  • Service Pack and Database Upgrades
  • Warranty Management/ RMA
  • Engineer Dispatch Management
Hardware and Software Application Support
  • Database Upgrades
  • Installation/Configuration Support
  • Technical Problem Resolution for Level 1,2,3
  • Warranty Management
  • Product Testing, Bug Fixing, and Patch Management

Companies Across Industries Outsource Help Desk Services to ExpertCallers

Being a leading help desk support company, we provide customized help desk services that cater to clients across a range of industries, including:

  • Aerospace & Defence
  • Automotive
  • Automobiles
  • Banking & Financial Services
  • Capital Markets
  • Communications
  • Consumer Goods and Services
  • Customs Brokerage
  • Consumer Packaged Goods
  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

We are Different; Here's Why

Experienced Team

We have cherry picked a team of highly skilled help desk support executives with a minimum of six years of experience in the industry. We tap into this expertise to provide personalized services and deliver smooth results at every level.

Round-the-clock Service

Leveraging our global delivery centers located in five diffierent geographies, namely India, Philippines, Bolivia, Columbia and Argentina, we deliver round-the-clock help desk support to customers across the globe.

Multi-Channel and Multi-Language Support

In order to facilitate faster services to customers, we provide our services on various platforms such as email, phone, voice mail, SMS/text and live chats. We also cater our services in 40+ languages to meet the requirements of customers at different locations.

Here's How Companies Have Benefitted by Outsourcing Help Desk Services to ExpertCallers

  • Our help desk support team helped an aviation industry giant achieve higher first-call resolution rates. Read case study
  • We helped a US based primary network security information management company improve the quality of support operation with a high-class management information system. Read case study
Support Agents
Serving 50+
First Call Resolution

Why Outsource Help Desk Services to ExpertCallers?

Here is a list of benefit that you’ll gain when you outsource help desk services to an expert help desk company like ExpertCallers:

  • Use of latest tools and technologies
  • Knowledge based outsourcing services
  • 24x7 customer support
  • FAQs and knowledge databases available
  • Experienced and qualified staff
  • Regular customer care analysis and evaluations
  • Cost effective services with at least 40% reduction in costs
  • 100% quality resolution
  • Improved employee productivity
  • Guaranteed response and resolution time

When you outsource help desk services to ExpertCallers, you’ll partner with an expert help desk company that is widely experienced in providing help desk support services to various business platforms. We strive to meet specific requirements of our global customers, help them to improve their customer satisfaction scores and augment their business across all fronts.

Contact us today and discover the advantage of outsourcing help desk services to ExpertCallers.