Infrastructure
Our robust infrastructural setup consists of state-of-the-art communication, IT security and fool-proof physical security systems.
Here's a sneak peek of some of our Delivery Centers
Expert Callers Bangalore Delivery Center
Expert Callers Philippines Delivery Center
Highlights
- 2-tier network architecture
- Redundant L3 core design with servers terminating into the core through redundant connectivity
- Independent Internet Leased Circuits from multiple ISPs installed for data access and redundancy
- Call Center application suite created by Witness
- Distributed Asterisk Dialer architecture integrated with independent CRMs On Requirement
- 24/7 security supported by state-of-art CCTV and access control system
- Fire alarm system


Power
Primary source of power
- Available 125 KVA
- Facility Load 70 KVA
Generator Backup
- 125 KVA generator with fuel storage for 24 hours’ operation onsite with arrangements to sustain
UPS Network Center – 1x 60 KVA (Redundant)
- UPS Overall – 2 x 60 KVA (Online Synchronized)
Witness System
Voice & Screen Capture
- 100% customer interaction capture capability
- Capture and Access based on customer sign off and authentication only
- Both side energy envelope display
- Web based replay
- Extensive Tagging of data (Agent ID, Disposition, Time, Data, etc.)
- Query based search option
- Option to download the file
Quality System
- Multiple Selection plan for Quality System
- Multiple Scoring plans
- Capability to change selection plans online
- Graphical reports


Internet Connectivity
Our internet connectivity which use following cables:- Marine Fiber Optic Cable
- Fire-wall protected VPN system
- Intrusion detection technology
- MPLS/IPLC connectivity to multiple Locations
Secured VPN & Network Security
Secured VPN
- Total secured VPN Tunnel to Client, which blocks peers
- Secured Intelligent switches and Network Assistant optimized for LAN
- Advanced Firewall which blocks all ports for HTTP, FTP, TCP/IP, UDP and ICMP
Network Security
- 256-bit SSL encryption for all our systems
- Multi-level password protected network
- Tiered security system for authorized data access

Seating Capacity

Contact us now to outsource inbound and outbound call center services.