Here is a preview of some of our Delivery Centers

Expert Callers Bangalore Delivery Center

Expert Callers Philippines Delivery Center

Highlights

2-tier network architecture
Redundant L3 core design with servers terminating into the core through redundant connectivity
Independent Internet Leased Circuits from multiple ISPs installed for data access and redundancy
Call Center application suite created by Witness

Distributed Asterisk Dialer architecture integrated with independent CRMs On Requirement
24/7 security supported by state-of-art CCTV and access control system
Fire alarm system

Power

Primary source of power

Available 125 KVA
Facility Load 70 KVA

Generator Backup

125 KVA generator with fuel storage for 24 hours’ operation onsite with arrangements to sustain

UPS Network Center – 1x 60 KVA (Redundant)

UPS Overall – 2 x 60 KVA (Online Synchronized)

Witness System

Voice & Screen Capture

100% customer interaction capture capability
Capture and Access based on customer sign off and authentication only
Both side energy envelope display

Web based replay
Extensive Tagging of data (Agent ID, Disposition, Time, Data, etc.)
Query based search option
Option to download the file

Quality System

Multiple Selection plan for Quality System
Multiple Scoring plans
Capability to change selection plans online
Graphical reports

Secured VPN & Network Security

Secured VPN

Total secured VPN Tunnel to Client, which blocks peers
Secured Intelligent switches and Network Assistant optimized for LAN
Advanced Firewall which blocks all ports for HTTP, FTP, TCP/IP, UDP and ICMP

Network Security

256-bit SSL encryption for all our systems
Multi-level password protected network
Tiered security system for authorized data access

Internet Connectivity

Our internet connectivity which use following cables:

Marine Fiber Optic Cable
Fire-wall protected VPN system

Intrusion detection technology
MPLS/IPLC connectivity to multiple Locations

Location We haveCall Centers Across
Five Countries

Columbia

120+ agents
Bolivia

250+ agents
Argentina

60+ agents
India

1000+ agents
Phillippins

1100+ agents

Get Started With Our Inbound and Outbound Call Center Services Today

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Read Our Succsess Stories

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Driving 300% Growth in Prospects: Expert Callers' Cold Calling Services Transform Market Intelligence Company's Success Story!

Discover How Expert Callers' Outbound Calling Strategy Generated 200% Increase in Conversions for a Leading Tech Company!

How Expert Callers' Outbound Call Center Services Skyrocketed Sales Revenue by 150% for a Prominent Industry Player