ExpertCallers has over 12 years of experience helping clients identify areas for improvement through offshore customer satisfaction surveys. Our invaluable experience can help you get objective, accurate and precise evidence of how satisfied your customers are with your services.
Give us the purpose and leave the rest to us. We will determine your target audience, develop the guidelines, identify the vehicles, design the questions and set the benchmarks for you so that you get what you want on a platter. And there is more! We arm you with the insights that matter.
As a leading third-party customer satisfaction survey company in the industry, we offer a diverse range of outsourced customer satisfaction surveys including:
We specialize in carrying out comprehensive outsourced customer satisfaction surveys and our survey process can be outlined as follows:
Our experts will start by having an in-depth conversation with your team to understand your business process as well as subsequent goals and then construct a survey to meet those business requirements.
Drafting relevant questionnaire and building mechanism for feedback collection will be done here. The team will gather the elements to create survey plan and draft the mechanism along with questionnaires to collect maximum numbers of feedback from the customers.
ExpertCallers’ team will choose the questionnaire distribution and survey collection method as per the business needs of the client. We can pick any method from online customer satisfaction surveys, telephone surveys or email surveys depending on the nature of the assignment or as per the client’s instruction.
Our expertise in Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR) gives us the power to convert the data in various required formats.
Our analytical experts interpret and analyse the data by state-of-the-art data mining and correlation techniques depending on the nature of the project. Interpreted data is converted into tabular data and graphical charts are created to make it easier for the client to understand the trends and other happenings.
Our customer satisfaction survey is tailored to go above and beyond measuring customer satisfaction, loyalty and retention. So, we help our clients perceive customer value worth more than what they invest.
As one of the leading third-party customer satisfaction survey company, our objective is to truly reflect what respondents care about most. To ensure this, we identify the most appropriate dimensions and factors to get you the most accurate survey result.
There are several approaches for rating customer responses in a customer satisfaction survey. We adopt one which is precisely customized to your needs and is perfectly balanced. This eliminates chances of results getting skewed unintentionally.
When you outsource customer satisfaction survey to ExpertCallers, you will get a clear understanding of what your clients are looking for and where your company stands with regards to meeting their expectations. With that kind of intelligence in hand, you can opt to plug the loopholes and improve your business productivity. We are also well equipped to provide the most reliable and effective surveys to increase your business success and help you manage your client-company relations.
With us as your customer satisfaction survey outsourcing partner, you will benefit in following ways:
Why you outsource customer satisfaction survey to ExpertCallers, you will partner with a customer satisfaction survey company that is extremely skilled in designing and delivering effective customer satisfaction surveys, which can help you understand the exact needs of your customers.
Contact us today and discover the advantage to outsourcing customer satisfaction survey to ExpertCallers.