Outsource Customer Satisfaction Survey Services

Helping you understand your customers better

ExpertCallers has over 12 years of experience helping clients identify areas for improvement through offshore customer satisfaction surveys. Our invaluable experience can help you get objective, accurate and precise evidence of how satisfied your customers are with your services.

Give us the purpose and leave the rest to us. We will determine your target audience, develop the guidelines, identify the vehicles, design the questions and set the benchmarks for you so that you get what you want on a platter. And there is more! We arm you with the insights that matter.

What We Cover?

As a leading third-party customer satisfaction survey company in the industry, we offer a diverse range of outsourced customer satisfaction surveys including:

Customer Satisfaction Surveys

  • Customers' interest in existing and new products or services
  • Effectiveness of your customer service and after-sales programs
  • Product-related satisfaction
  • Overall satisfaction

Employee Satisfaction Surveys

  • Working conditions
  • Recognition and rewards
  • Policies and procedures
  • Compensation/benefits
  • Career development
  • Overall satisfaction

Customer Satisfaction Survey Process

We specialize in carrying out comprehensive outsourced customer satisfaction surveys and our survey process can be outlined as follows:

customer satisfaction survey Process
  • Setting Survey Setup

    Our experts will start by having an in-depth conversation with your team to understand your business process as well as subsequent goals and then construct a survey to meet those business requirements.

  • Create the Survey

    Drafting relevant questionnaire and building mechanism for feedback collection will be done here. The team will gather the elements to create survey plan and draft the mechanism along with questionnaires to collect maximum numbers of feedback from the customers.

  • Posting Questions and Information

    ExpertCallers’ team will choose the questionnaire distribution and survey collection method as per the business needs of the client. We can pick any method from online customer satisfaction surveys, telephone surveys or email surveys depending on the nature of the assignment or as per the client’s instruction.

  • Scanning Survey and Converting Data

    Our expertise in Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR) gives us the power to convert the data in various required formats.

  • Survey Interpreting, Analysis and Reporting

    Our analytical experts interpret and analyse the data by state-of-the-art data mining and correlation techniques depending on the nature of the project. Interpreted data is converted into tabular data and graphical charts are created to make it easier for the client to understand the trends and other happenings.

Customers are no longer buying products and services. They are buying
experiences- Gregory Yankelovich

We are Different; Here's Why

Comprehensive Survey

Our customer satisfaction survey is tailored to go above and beyond measuring customer satisfaction, loyalty and retention. So, we help our clients perceive customer value worth more than what they invest.

Relevant Dimensions & Factors

As one of the leading third-party customer satisfaction survey company, our objective is to truly reflect what respondents care about most. To ensure this, we identify the most appropriate dimensions and factors to get you the most accurate survey result.

Best Survey Rating Approach

There are several approaches for rating customer responses in a customer satisfaction survey. We adopt one which is precisely customized to your needs and is perfectly balanced. This eliminates chances of results getting skewed unintentionally.

Here are Some of the Ways Companies Have Benefitted by Outsourcing Customer Satisfaction Surveys to ExpertCallers

  • Our telephone survey helped a mid-space player learn that although their products were perceived as strong, lack of personal relationships was keeping their clients from coming back to them
  • A product development company leveraged our email survey services to discover that its clients had serious issues with its call waiting times because of which they approached alternative suppliers
100 +
Survey Agents
Response rates
Completed Surveys

Why Outsource Customer Satisfaction Surveys to ExpertCallers?

When you outsource customer satisfaction survey to ExpertCallers, you will get a clear understanding of what your clients are looking for and where your company stands with regards to meeting their expectations. With that kind of intelligence in hand, you can opt to plug the loopholes and improve your business productivity. We are also well equipped to provide the most reliable and effective surveys to increase your business success and help you manage your client-company relations.

With us as your customer satisfaction survey outsourcing partner, you will benefit in following ways:

  • 100% quality assurance
  • 99.99% reliable services
  • Highly cost-effective service
  • Real-time reporting by expert professionals
  • Maximum ROI

Why you outsource customer satisfaction survey to ExpertCallers, you will partner with a customer satisfaction survey company that is extremely skilled in designing and delivering effective customer satisfaction surveys, which can help you understand the exact needs of your customers.

Contact us today and discover the advantage to outsourcing customer satisfaction survey to ExpertCallers.