Our client is California-based AKDY Imports, a manufacturer of high-end home improvement products. With over 1200 home improvement products to its inventory list, the company has an estimated annual revenue of $17.1million and is growing at a phenomenal rate
Elevate Medical Office Efficiency withMedical Answering Services
ExpertCallers, a HIPAA compliant service, offers an effective solution to healthcare businesses with its specialized Medical Answering Services. With over 12 years of experience, ExpertCallers ensures seamless appointment scheduling and efficient message taking. They provide 24/7 support for addressing medical concerns anytime and bilingual assistance for clear communication with diverse patients.
ExpertCallers prioritizes patient confidentiality with secure messaging, ensuring all communications are private and safe. Their services also include sending timely patient reminders for appointments and medication refills. The efficient pre-registration process they provide not only facilitates smoother patient visits but also enhances patient satisfaction and overall care quality.
First Call Resolution (FCR) Rate
Average Speed of Answer (ASA)
Answering Service for Medical Offices thatEmpower Patient-Centric Communication
From handling appointment requests to maintaining an organized call flow, our skilled professionals adeptly manage each interaction. We understand the gravity of every call and ensure that your patients feel valued and attended to.
Seamlessly manage appointment requests, ensuring accurate scheduling and reducing scheduling conflicts.
Proficiently address patient inquiries, providing information about services, directions, and more.
Urgent Call Management
Prioritize urgent calls and forward them to on-call staff for immediate attention.
Extend your availability beyond office hours, offering patients assistance around the clock.
Tailor call scripts to match your practice's protocols and ensure consistent interactions.
Swiftly dispatch critical messages to designated personnel for a timely response.
Reduce no-shows by delivering appointment reminders to patients through their preferred communication channels.
Accurately record and relay patient messages, maintaining a clear record of communication.
Patient Registration Assistance
Aid patients in navigating the registration process and provide necessary information.
Elevate Patient Care with ExpertCallers' Medical Answering Services
In an industry where every detail matters, overlooked calls, mishandled inquiries, and frustrated patients are not options. ExpertCallers' Medical Answering Services comprehensively address these problems, allowing you to provide exceptional patient care without compromising operational efficiency.