ExpertCallers is a HIPAA compliant offshore medical answering service company providing comprehensive customer service to practices in the medical industry. We have over 12 years of experience in helping medical practices find an optimum way to respond to patients without having to manage a dedicated team.
Our team has wide experience in managing end-to-end doctor answering services. Be it scheduling appointments to sending messages to doctors, answering questions pertaining to your practice, to calling up physicians, our medical answering outsourcing service has helped several healthcare organizations handle calls in a proficient and economical way.
As a client-centric organization, we customize our services to meet the needs of your medical practice. While we strictly follow your protocols to project the image you want, we also add value to it by maintain high quality and commitment levels.
We have team of 500+ customer service representatives who are exceptionally trained in handling patient’s calls effectively. Our training and comprehensive monitoring mechanism ensures that every call is answered in the most professional manner and every customer hangs up feeling satisfied. These plans can also be customised as per the client’s needs and standards.
Companies have benefitted by outsourcing following medical answering services to us:
We partner our clients in handling emergency services extensively in friendly and hassle-free manner. For this we screen every call on the basis of guidelines provided by you and contact your team via emails, texts, phone calls or any other communication measure available. Our basic motto is to provide best of the exigency services to the patients whenever they need them.
Our medical answering agents make every possible move to understand your standards and process of patient intake by involving in extensive knowledge transfer sessions with your team. They collect patient’s details on proactive basis, respond to queries like insurance, claims, referral, billing, payment options and other important medical information.
We are active always and offer round-the-clock assistance to the patients. Not even a single call can go answered, whether it is in business hours or after that. Your patients will always have the satisfaction that representatives are there for them all the time and confidence that best patient care will be provided to them.
Our team can schedule, modify and cancel the appointments by accessing your calendar management application. We also have reminder services which sends the reminders about any scheduled appointment or cancellation in order to avoid any issues or miscommunication.
All our employees have complete experience and training in dealing with calls related to medical and pharmaceutical companies. So, you can rely on us for accuracy, promptness, and professionalism.
Unlike standard medical answering companies, we have a HIPAA compliance team to ensure compliance by all our employees. Concurrently, the team monitors the quality of the answers to ensure standards are met always.
We strictly follow customized scripts to ensure protocols recommended by your office are met exactly. This helps us handle different scenarios more effectively.
Handling and managing medical answering services can never be easier if you let us administer them on your behalf. Our primary objective is to make every patient feel important and well cared for every single time. And we strive to break the wall between you and your patients in the most professional manner.
When you outsource medical answering services to ExpertCallers, you can benefit in following ways:
We offer professional services yet in a friendly way. This is one of the unique differentiators that sets us apart from other medical answering companies. Our outsourced medical answering services provide seamless experience to your patients and built a professional image amongst them. To put it in simple words, we help patients develop a sense of faith in your medical services.
We are ISO 27001 certified, which is a proof that we ensure next level of security to all the information shared with us by our clients. We establish high-level data protection and privacy which is frequently audited and undergo rapid quality checks.
Offering and managing a proficient outsourced medical answering services is good but dealing with cost reduction effectively is even better. Our customized calling plans help you to pay only for the operator time which you use. We also free you from the need of purchasing and installing those expensive equipment’s and infrastructure that is needed for providing effective services. So, you will not only get to enjoy the benefits of a dynamic medical answering services provided by one of the leading medical answering company in the industry but will also witness significant savings which can be very useful in augmenting other patient care necessities.
Other benefits of outsourcing medical answering services to us:
When you outsource medical answering services to ExpertCallers, you’ll partner with a medical answering company that is extremely skilled in catering to the medical answering requirements of physicians, hospitals, hospices, medical equipment companies, pharmacies, therapists, nursing registries and other care givers.
Contact us today and discover the advantage to outsourcing medical answering services to ExpertCallers.