Outsource Remote IT Support Services

Quality Remote Services Made Seamless and Quick

ExpertCallers’ remote IT support services offers Level 1 and Level 2 technical support call center operations for global companies to guarantee seamless and uninterrupted business operations. Driven by a team of experts with specialized skills in networking, operating systems, databases, security and application programming, we commit ourselves to high quality IT support services round-the-clock.

We complement your existing services with remote support for IT requirements over multiple communication channels such as voice, emails and live chat messages. Whether it is tight deadlines, complex deployments or increased end user demands, our IT specialists have risen to the occasion to keep your end users satisfied.

We Provide a Range of Remote IT Support Services

Being a leading remote IT support outsourcing company, we are well versed with handling every type of remote IT support requirement, including:

Setup & Install
  • Microsoft Windows / Exchange Server, AD Domain Environment, SBS
  • Microsoft DHS/DHCP Server & Configuration
  • Group Policy Configuration & Server Migration
  • Desktop and Laptop
  • Desktop Application Software
  • Printer and Peripherals

Incident based Support
  • Microsoft Windows Server
  • Microsoft Exchange Server
  • Microsoft Small Business Server

Managed Services
  • Help Desk Services
  • Server Deployment
  • Break Fix Support
  • Proactive Management
  • Server Support
  • Consulting
Managed Monitoring
  • Server Monitoring
  • Network Monitoring
  • Website Monitoring
  • Event Log Monitoring
  • Boot up issues
  • Online connectivity issues
  • Bogged down by pop-ups
  • Internet Explorer connection issues
  • Virus removal
  • System is slow or sluggish
  • Addressing erratic system behaviour
  • New software installation and set ups
  • Formatting of the systems
  • Data Retrieval
  • Performance Tuning at regular interval
  • Spyware/ Adware / Malware removal

  • Boot up issues
  • Online connectivity issues
  • Bogged down by pop-ups.
  • Internet Explorer connection issues.
  • Virus removal.
  • System is slow or sluggish.
  • Addressing erratic system behavior.
  • New software installation and set ups
  • Formatting of the systems
  • Data Retrieval
  • Performance Tuning at regular interval
  • Spyware/ Adware / Malware removal

Industries We Serve

ExpertCallers has extensive experience in providing proficient remote IT support services to a
wide variety to industries including:

  • Aerospace & Defence
  • Automotive
  • Automobiles
  • Banking & Financial Services
  • Capital Markets
  • Communications
  • Consumer Goods and Services
  • Customs Brokerage
  • Consumer Packaged Goods
  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

We are Different; Here's Why

Best Suited Team

For every project, we assign a project management team with an accumulative experience of 35 years, an experienced training team, a QC team and competent agents to support 12 languages (English, Spanish, Portuguese, German, Arabic, French, Italian, Japanese, Cantonese, Mandarin and Hindi). Additionally, we provide a single point of contact to address all day to day queries or concerns.

High-Class Infrastructure

We deploy world class infrastructure including robust physical infrastructure, computing and network infrastructure (desktop computers, 100 Mbps layer 3 network and ACL based access control), and call management infrastructure (hosted contact centre, feature rich ACD capabilities, reliable telephony infrastructure, IVR, and so on). This enables us to deliver top-quality remote IT support services day-in and day-out.

Experienced and Reliable Team

We provide you access to a large team of industry experienced, expert engineers committed to working as an extension of your current team. These experts also get trained inside out about your products and your business, so that they handle customers of your business in the right way and provide satisfactory resolutions.

Multi-Channel Support

To facilitate and quicken resolution, we provide support across a range of channels including phones, emails, and live chat.

Fast Solutions 24x7

Our team of experts are available 24x7. So, you can rest assured of constant monitoring of your network and fixing issues proactively and quickly.

Cost Effective

Our services come at a very competitive price helping you improve your bottom line through high impact savings.

Here’s How Companies Have Benefitted by Outsourcing Remote IT Support Services to ExpertCallers

  • Our outsourced IT support services helped a large networking company provide 24x7 high end technical remote support to its customers and significantly improve its bottom line.
  • As the prime remote IT support vendor of a global networking solutions company, we successfully setup and managed the company’s global support center from India.
400+
Support Agents
Serving 50+
Clients
98%
First Call Resolution

Why Outsource Remote IT Support Services to ExpertCallers?

Outsource remote IT support services to an expert remote IT support company like ExpertCallers to reap industry leading benefits such as:

  • At least 40% reduction in costs
  • Highest quality of resolution guaranteed
  • Enhanced employee productivity
  • 24X7 Service Desk hours
  • High rate of first-contact resolution
  • Preventative maintenance & updates
  • 24X7 real-time monitoring & alerts
  • Guaranteed response & resolution times
  • Bespoke preventative ransomware protection
  • On demand ICT advice
  • Discounted onsite time
  • Enterprise class service management system
  • Self-service client Service Hub (desktop, mobile, web versions)

When you outsource remote IT support services to ExpertCallers, you will partner with a remote IT support company that is extremely skilled in setting your product offering apart from your competitors through superior remote IT support composed of higher levels of tech support quality, timely responses, and quicker problem resolution.

Contact us today and discover the advantage to outsourcing remote IT services to ExpertCallers.