Case Studies
Here are some real world examples of how our clients used our solutions to solve complex problems
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ExpertCallers’ remote IT support services offers Level 1 and Level 2 technical support call center operations for global companies to guarantee seamless and uninterrupted business operations. Driven by a team of experts with specialized skills in networking, operating systems, databases, security and application programming, we commit ourselves to high quality IT support services round-the-clock.
We complement your existing services with remote support for IT requirements over multiple communication channels such as voice, emails and live chat messages. Whether it is tight deadlines, complex deployments or increased end user demands, our IT specialists have risen to the occasion to keep your end users satisfied.
Being a leading remote IT support outsourcing company, we are well versed with handling every type of remote IT support requirement, including:
ExpertCallers has extensive experience in providing proficient remote IT support services to a
wide variety to industries including:
For every project, we assign a project management team with an accumulative experience of 35 years, an experienced training team, a QC team and competent agents to support 12 languages (English, Spanish, Portuguese, German, Arabic, French, Italian, Japanese, Cantonese, Mandarin and Hindi). Additionally, we provide a single point of contact to address all day to day queries or concerns.
We deploy world class infrastructure including robust physical infrastructure, computing and network infrastructure (desktop computers, 100 Mbps layer 3 network and ACL based access control), and call management infrastructure (hosted contact centre, feature rich ACD capabilities, reliable telephony infrastructure, IVR, and so on). This enables us to deliver top-quality remote IT support services day-in and day-out.
We provide you access to a large team of industry experienced, expert engineers committed to working as an extension of your current team. These experts also get trained inside out about your products and your business, so that they handle customers of your business in the right way and provide satisfactory resolutions.
To facilitate and quicken resolution, we provide support across a range of channels including phones, emails, and live chat.
Our team of experts are available 24x7. So, you can rest assured of constant monitoring of your network and fixing issues proactively and quickly.
Our services come at a very competitive price helping you improve your bottom line through high impact savings.
Outsource remote IT support services to an expert remote IT support company like ExpertCallers to reap industry leading benefits such as:
When you outsource remote IT support services to ExpertCallers, you will partner with a remote IT support company that is extremely skilled in setting your product offering apart from your competitors through superior remote IT support composed of higher levels of tech support quality, timely responses, and quicker problem resolution.
Contact us today and discover the advantage to outsourcing remote IT services to ExpertCallers.