ExpertCallers' remote IT support services offer Level 1 and Level 2 technical support call center operations for global companies to guarantee seamless and uninterrupted business operations. Driven by a team of experts with specialized skills in networking, operating systems, databases, security, and application programming, we commit ourselves to high quality IT support services round-the-clock.
We complement your existing services with remote support for IT requirements over multiple communication channels such as voice, emails, and live chat messages. Whether it is tight deadlines, complex deployments, or increased end-user demands, our IT specialists have risen to the occasion to keep your end-users satisfied.
Being a leading remote IT support outsourcing company, we are well versed with handling every type of remote IT support requirement, including:
Managed Monitoring
Setup & Install
Incident based Support
Managed Services
Outsource remote IT support services to an expert remote IT support company like ExpertCallers to reap industry leading benefits such as:
Minimize costs incurred in recruiting in-house IT support services staff by outsourcing to Expert Callers. Our competitive price structures are customized based on the contract terms, call volumes, agent skill sets required, and complexity of projects.
Our advanced technical support experts will help you reach out to your customers in the best possible way. Each process is assigned to a highly experienced project management team, a training team, a QC team, and competent agents to support various languages.
With our specialized IT support teams taking care of your remote IT support, you need not worry about support requirements and allow your team to focus on what they do best. This helps you enhance employee productivity.
Your business does not pause just because you have closed for the day or on holiday. Outsourcing to Expert Callers makes sure work continues even after the office is closed. We operate 24x7 so you can ensure that remote IT services for your customers remain open throughout the day.
Expert Callers is one of the top help desk outsourcing companies with a very high and successful rate of first-contact resolutions for desktop & remote IT support services. Our experienced team is well equipped to resolve customer issues within the first call, thus reducing time wasted on follow-up calls and increasing customer satisfaction.
Our handpicked team of skilled remote IT support Managers take all kinds of preventative maintenance activities and regularly update system software, security tools, and applications for seamless, trouble-free workflow.
Expert Callers allows organizations to improve their IT support efficiency by providing real-time performance reporting round the clock including data breaches, component failure, network drops, etc
With our teams working 24x7, your customers get guaranteed response and short resolution time windows ensuring quick turnarounds and upholding brand reputation in the eyes of the customer
Every business should always protect their data against any virus or malware attacks. ExpertCallers offers customized ransomware monitoring strategies, to meet the needs of clients. We also provide instant updates on where the attack occurred and assist in minimizing risk.
For every project, we assign a project management team with an accumulative experience of 35 years, an experienced training team, a QC team, and competent agents to support 12 languages (English, Spanish, Portuguese, German, Arabic, French, Italian, Japanese, Cantonese, Mandarin, and Hindi). Additionally, we provide a single point of contact to address all day to day queries or concerns.
We deploy world-class infrastructure including robust physical infrastructure, computing and network infrastructure (desktop computers, 100 Mbps layer 3 networks, and ACL-based access control), and call management infrastructure (hosted contact center, feature-rich ACD capabilities, reliable telephony infrastructure, IVR, and so on). This enables us to deliver top-quality remote IT support services day-in and day-out.
We provide you access to a large team of industry experienced, expert engineers committed to working as an extension of your current team. These experts also get trained inside out about your products and your business, so that they handle customers of your business in the right way and provide satisfactory resolutions.
To facilitate and quicken resolution, we provide support across a range of channels including phones, emails, and live chat.
Our team of experts is available 24x7. So, you can rest assured of the constant monitoring of your network and fixing issues proactively and quickly.
Our services come at a very competitive price helping you improve your bottom line through high impact savings.
We let you pick one or multiple delivery centers according to your preference and requirement.
Reports have shown that more than fifty percent of customers will quickly terminate their relationship with a business or move to a different brand if their service quality is poor. Therefore, it has never been more important than ever to have an excellent support team that caters to the customers’ demands 24/7 and 365 days a year.
But the problem is it is quite expensive to maintain an in-house IT support team with the manpower, infrastructure, and office space that is necessary. Moreover, the associated costs increase manifold considering other aspects, such as employee training and upgrade, infrastructure maintenance costs, unexpected technical issues, etc. However, all of these issues are eliminated when you take help from our remote IT support services.
Another problem with the in-house team is they lack the experience that dedicated tech support outsourcing companies can offer in customer service. At ExpertCallers, we have partnered with several companies as their preferred remote technical support service provider for a long time. As a result, we have gained varied and insightful experience of the market and the customers spanning multiple industry verticals. Our team of representatives have the right talent and expertise required to deal with different clients working across diverse verticals and solve their issues. At ExpertCallers, we take care to constantly upgrade and improve our support and services team as well as our technology so that we can continue to provide state-of-the-art remote support services and resolve customer issues quickly and efficiently.
As your business grows and support agents start getting tickets from customers way more they can handle, you may feel the need to scale up support services. On the other hand, lean periods may not bring in many calls, in which case, the only solution is downsizing. It is extremely difficult to expand or downsize your team when working with in-house customer service representatives. Plus, when customer satisfaction levels are at stake, you may have to quickly add or remove the right people without wasting any time and resources.
Alternately, when you outsource your technical support services to us, you don’t have to worry about scaling up or down. ExpertCallers can save you a lot of time, stress, and money by assigning the right team and the right talent at the right time to handle your remote IT services requirements.
With the advent of new technologies, social media, mobile, and the internet, companies now have the opportunity to rise overnight. This has ushered rapid transformations in the business domain. Consequently, to survive these changes and make their mark, businesses need to work on their USP or unique selling proposition which can’t be replicated by anyone. Organizations can devote their time and resources to developing and innovating their USP only when all other tasks are properly streamlined.
Remote support companies like ExpertCallers can take over the tasks of catering to customer IT demands and complaints so that you can focus on the core tasks of your organization that will propel it towards its goals.
Remote Technical Support Services play a major role in ensuring customer satisfaction in the IT product space. An “always-on” technical support team ensures your customers have a pleasant user experience with your products and services thus increasing brand reputation. Remote Technical Support lets your customers reach out 24x7 to our team of experts and get instant solutions to issues related to system and software troubleshooting, Internet/Network configuration, PC optimization, OS Support & installation, Virus and malware removal, data backup and retrieval.
Our team of expert IT support professionals offer virtual troubleshooting assistance, monitoring and management of IT systems, network set-ups and management, Internet service issues, service related to software updates and driver installations, resolution of system hardware issues, remote backup management, security management, IT asset management, disaster recovery services, etc.
Yes, we offer 1st, 2nd and 3rd level support to the customers. Our 1st level support helps to resolve predefined issues for which a solution is present in the knowledge base. For complex issues, the case is escalated to L2 support team. Our 2nd level support team has a great deal of expertise in handling several software or hardware issues. 3rd level support may be required if the issue needs something more than just a resolution process and specialist knowledge is needed.
Our response time is aligned with our clients’ requirements. Our team of dedicated support staff is deployed solely to handle clients’ technical needs and are available to attend in few minutes. Reach out to us for a detailed breakdown.
Yes, ExpertCallers provides dedicated engineers and account managers to assist in your requirements. With their deep knowledge and expertise in IT systems and the market, they can help you identify cost-saving opportunities and manage an experienced team of IT support executives on behalf of your brand/product.
We work on the best ticketing systems to log the cases which will enable the client/consumer base to raise tickets via call, emails or chats. Historical data can be fetched at any time by the client.
Each expert, part of our Remote IT Services team, is specialized and well equipped to troubleshoot and respond to customer queries related to a wide range of popular applications/software, network installations, hardware and configuration, PC security. They also possess a high level of understanding in the usage of remote and cloud-based tools to provide solutions for more advanced requirements from your customers.
We focus on remote support of all kinds - both predictive and preventive. You can choose to assign our team to continuously monitor the status of a particular server, usage stats of a set of computers and provide timely alerts and feedback that can help prevent any complications or issues that might arise in the near future. Continuous remote monitoring also helps ensure workstations within a particular organization or workgroup operate at optimum efficiency and are regularly updated with the latest security and software patches to avoid incompatibility and vulnerability concerns.
When you outsource remote IT support services to ExpertCallers, you will partner with a remote IT support company that is extremely skilled in setting your product offering apart from your competitors through superior remote IT support composed of higher levels of tech support quality, timely responses, and quicker problem resolution.
CONTACT US today and discover the advantage to outsourcing remote IT services to ExpertCallers.
© 2020 Flatworld Solutions Pvt. Ltd | ExpertCallers.com. All Rights Reserved.
