Our client is California-based AKDY Imports, a manufacturer of high-end home improvement products. With over 1200 home improvement products to its inventory list, the company has an estimated annual revenue of $17.1million and is growing at a phenomenal rate
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24/7 Remote IT Support
300+ Trained Professionals
30,000+ Interactions Handled Everyday
> 96% CSAT Score
Complete Remote IT HelpdeskComprehensive Services for Seamless Connectivity
Troubleshooting Technical Issues
Analyzing symptoms, diagnosing causes, and remotely implementing solutions to hardware, software, and network issues.
Installation and Configuration
Provide remote assistance for software, operating system, driver, and network device installation and setup.
Software and Hardware Upgrades
Offer remote assistance for software, operating system, and hardware upgrades, ensuring compatibility and resolving arising issues.
User Account Management
Remotely managing user accounts, email accounts, access privileges, permissions, password resets, and system/resource access.
Virus and Malware Removal
Remotely detecting and eliminating viruses, malware, and security threats, utilizing remote access tools, and suggesting security practices.
Data Backup and Recovery
Provide remote assistance for data backup strategies, implementing solutions, and restoring data for business continuity.
Remote Desktop Support
Provide real-time remote technical support and troubleshooting by accessing the end-user devices for task completion and issue resolution.
System Monitoring and Maintenance
Remotely monitor network devices, servers, and systems, performing routine maintenance tasks remotely for optimal performance.
Documentation and Knowledge Sharing
Record support requests, troubleshooting steps, and resolutions while contributing to knowledge bases and creating user-friendly documentation
Customer Service and Communication
Deliver exceptional customer service by understanding technical needs, resolving issues, and ensuring remote customer satisfaction.
Business Answering Services : Providing Professional Support for Your Business
Small and Medium-Sized Enterprises (SMEs)
Professional Service Firms
Don't Let IT Challenges Hold You Back - Remote IT Staffing Made Easy
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Our remote IT Support Services showcase remarkable success stories demonstrating the resilience and ingenuity necessary to excel in today's competitive market. These stories highlight businesses leveraging the power of remote IT support to achieve their goals.