Delivering Customer Experience Excellence for Over Two Decades
Built on LSS principles, AI-augmented workflows, and a human-in-the-loop approach, ExpertCallers helps organizations manage customer interactions with defined processes, clear visibility, and accountable execution.
20+
Years Experience
5K+
Qualified Accounts
24/7
Support Available
34%
Increased Efficiency
Certified. Compliant. Trusted.
Who We Are
Since 2002, ExpertCallers, as part of the Flatworld Solutions ecosystem, has supported enterprise customer operations across three continents. What began with a small team and a handful of clients expanded to more than 100 clients and 2,000 employees by 2008, driven by scalable processes, clear ownership, and consistent service delivery.
Over the years, that experience has shaped a delivery model built on Lean Six Sigma principles, SLA-based reporting, and continuous improvement. Today, we operate with AI-assisted workflows and a human-in-the-loop approach, using technology to improve accuracy, identify issues earlier, and maintain quality at scale while trained professionals remain in control.
Our vision remains to be a trusted global delivery partner for customer retention, helping businesses achieve measurable outcomes through governed workflows, accountable teams, and continuously improving operations.
Process Excellence
CVA Optimization
BVA Enhancement
NVA Reduction
Poka-Yoke Error Prevention
AI-Augmented Delivery
Automation-assisted workflow execution
Human-in-the-loop quality control
AI-supported trend and exception detection
Real-time performance and customer intelligence insights
Global Scale & Compliance
ISO/IEC 27001:2022 standards
Multi-Region Delivery Governance
GDPR Compliant
Standardized SOPs Across Delivery Locations
Meet our team
Meet the leaders shaping ExpertCallers’ growth, technology, and service delivery. Together, they ensure every client partnership is supported by clear strategy, operational discipline, and consistent performance.
Antony P Gregory
CEO
Two decades of leadership building ExpertCallers into a globally trusted CRM partner. Drives overall business direction, growth strategy, and long-term client partnerships. Instrumental in building and scaling the company’s global presence, expanding its client base, and strengthening execution capabilities across regions.
LinkedIn Prakash Chouhan
Managing Director
Drives strategic growth and operational excellence across all client partnerships. Sets the strategic direction for ExpertCallers, driving service expansion and operational performance. Ensures that delivery capabilities remain aligned with evolving client needs and long-term business goals.
LinkedInGeorge Varghese
Chief Customer Officer
Leads the client experience function, from onboarding and relationship governance to retention and account growth. Works closely with delivery teams to ensure service performance consistently meets client expectations.
LinkedInJaya Prakash Koppuravuri
Chief Technology Officer
Leads ExpertCallers’ technology strategy, including AI integration, automation, data security, and platform enablement. Focuses on improving delivery efficiency, quality, scalability, and visibility across customer operations.
LinkedIn
Nitesh Kumar
Director
Oversees the performance and growth of key service verticals, ensuring delivery quality, process compliance, and SLA adherence. Drives operational improvements that strengthen efficiency and client outcomes.
LinkedInGaurab Banerjee
Associate General Manager
Manages day-to-day service delivery, team performance, workforce planning, and operational escalations. Ensures that client programs remain adequately staffed, closely monitored, and consistently aligned with agreed service standards.
How We're Using AI to Serve You Better
AI is now a quiet but powerful layer across how we work. It helps our teams respond faster, catch issues earlier, and deliver more consistent experiences on your behalf. Every AI-supported workflow remains backed by trained professionals who review exceptions, apply judgment, and retain accountability for the final outcome.
Smart Call Routing
Customer intent is read in real time, connecting callers to the right agent immediately.
Sentiment Analysis
We detect tone and emotion across calls and chats, stepping in before a conversation goes the wrong way.
AI-Powered Quality Monitoring
Every interaction is reviewed automatically, not just a random sample, so standards never slip.
Intelligent Lead Qualification
AI pre-qualifies inbound inquiries so your sales team only handles warm, ready conversations.
Agent Assist
Our agents are backed by AI co-pilots that surface the right information at the right moment, helping them respond with speed and accuracy.
Human-in-the-Loop Oversight
Our teams remain responsible for decisions, exceptions, escalations, and quality assurance. AI improves speed and visibility; trained professionals provide the context, empathy, and judgment that customer conversations require.
Recognized by Industries
Proven Performance
See how we've helped businesses across industries achieve measurable improvements in efficiency, quality, and customer satisfaction.
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