Online Content Moderation
Trust us to keep your online community respectful and engaging with our expert content moderation services
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Efficient Online Content Moderation
Services for Safe Platforms
As a leading online content moderation provider with over a decade of experience, ExpertCallers has partnered with top enterprises across the UK and globally to protect their brand integrity. Our content moderation company offers services guided by Lean Six Sigma (LSS) methodology.
Using customized workflows tailored to clients’ Critical to Quality (CTQ) requirements, we moderate image, video, and text, including user-generated content such as messages, chats, profiles, comments, and reviews. With domain expertise in fact-checking, news moderation, and spam and abuse prevention, we provide fast and reliable online content moderation to safeguard your users and brand.
GDPR
Compliant
CCPA
Compliant
Video Content Moderation
Supporting platforms or organizations that provide space for videos created by users, including social media platforms, e-learning platforms, and online marketplaces.
Image Content Moderation
Remove inappropriate, harmful, and policy-violating images using error-proofed moderation workflows, maintaining platform compliance and visual appeal.
Text Content Moderation
Helping media platforms, messaging apps, and online forums, customers maintain a safe, compliant, and welcoming platform by removing offensive, harmful, or spammy text.
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Content Moderation Engagement Levels
This includes essential content moderation services such as spam/profanity filtering and image review, which are driven by SOPs designed using client-defined quality metrics.
The Custom Level is tailored to the client’s needs and may include additional services such as brand protection, legal compliance, and content creation.
In-depth content moderation services include a manual review of user-generated content, fake account removal, and trend analysis of harmful content, guided by DMAIC-governed protocols.
It is tailored to the client’s needs and may include additional services such as brand protection, legal compliance, and content creation.
Note: The level of engagement chosen is based on the risk associated with the content being
moderated and the desired level of protection for the client's brand and reputation.
moderated and the desired level of protection for the client's brand and reputation.
ExpertCallers: The Ultimate Solution for Outsourcing Content Moderation Services
Outsourcing content moderation services to ExpertCallers helps social media platforms, messaging apps, online forums, e-commerce websites, and other businesses maintain a safe and positive online environment. Our content management workflows are built for ongoing optimization, continuously incorporating Voice of Customer (VoC) inputs to improve user experience, increase customer engagement, and save time and resources.
Why Outsource Online Content Moderation to ExpertCallers?
Strong Communication Skills
Moderators engage with clients using VoC-derived interaction protocols, ensuring thorough comprehension of client requirements and effective service delivery.
Attention to Detail
Quick detection of non-compliant content by moderators, supported by Poka-Yoke techniques, enables prompt addressing of minor issues to high-risk incidents such as potential infringements.
Knowledge of Industry Regulations
A comprehensive understanding of industry regulations and guidelines across countries, such as the US, UK, and Australia, guarantees policy compliance, validated by results such as a 30% reduction in moderation-related documentation errors in previous projects.
Empathy
We possess the capacity to understand and empathize with users who may be adversely affected by content moderation determinations.
Analytical Skills
Advanced analytical tools, such as root cause analysis and trend dashboards, are utilized for content evaluations, enabling informed and proactive decisions, as demonstrated by a 32.2% cycle time reduction in a previous project.
Adaptability
Moderators operate under DMAIC-controlled frameworks, continuously improved through feedback and audits, adapting to evolving policies, guidelines, and technological advancements.
Multilingual Skills
Proficiency in multiple languages enables content moderators to offer their services to clients across diverse geographical regions.
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Expertcallers.com is the ideal partner for
businesses seeking top-tier content moderation services delivered with the utmost professionalism and unparalleled quality.
ExpertCallersHappy Clients
