ExpertCallers has wide experience in empowering businesses with professional offshore virtual receptionist services. We have built our reputation around providing custom virtual receptionist, trained specifically to meet your exact requirements.
We don’t hire and train everybody as a virtual receptionist. We only cherry pick candidates who have a flair for the job. Those having a personable nature and exuding high confidence are our natural picks. We hire and train them on a range of business related functions – from answering calls to managing mails; from secretarial support to front-desk requirements – to ensure your business gets an ambassador in the truest sense.
Companies can bank on us to provide following outsourced virtual receptionist services:
Some of the distinctive attributes of our accomplished offshore virtual receptionist services are as follows:
Customer interaction is an experience and correctly greeting the customer will shape the first impression about your company. At ExpertCallers, we record customized greetings to ensure the customer is treated professionally and routed to the point of contact at the earliest.
To make the process more effortless, many relevant extensions can be created, and the information stored during the call can be sent directly to the respective department heads or concerned authority via massages or voice mails.
We can route each call the way you want. We believe, treating every call uniquely is important. That’s why we enable the companies to set rules to route the customer according to type of caller, time of calling and many other criteria. And, all this can be updated as and when required on the dashboards.
We design specific greetings for the callers who reach out to us after business hours. These messages can be recorded by us as per your company’s norms and work culture.
This feature helps you to avoid those intruding unwelcomed calls, as we screen the calls on the basis of specific time and route calls or voicemails to precise departments and people.
Leveraging the feature to transcribe voicemails, every voicemail can be converted to text and sent via emails to the relevant authorities.
Our click-to-call feature, provides rapid and easy web to phone connection within no time, thereby providing a better avenue for customer to connect.
We enable the companies to integrate with CRM and accelerate the operations by providing the required assistance.
Every call will be recorded effectively and can be used for quality, training and compliance purposes in future.
We diligently take over call mechanisms to fine-tune your business phone system.
We provide round-the-clock IVR, which provides limited prompts and enable customer to reach the desired person quickly.
Your business data is protected 24X7 with multi-agent access and chances of security breaches are completely removed.
We empower the companies with real-time data and encourage them to analyse it to streamline the operations.
We train our receptionists to imbibe those traits that would help your business project a truly professional image. Our live virtual receptionists know how to manage time, meet expectations, instill confidence, add value, take initiative and bring ideas to the table.
We assign receptionist based on their experience in your business’s area of focus. Our virtual telephone receptionists are trained in various fields, such as legal, real estate, medical etc. and so can meet your specific requirements precisely.
We have a transparent billing model for our full time virtual receptionists. We bill you for 160 hours a month. Our pricing plans are designed for all - the small, mid-sized and enterprise businesses.
When companies outsource virtual receptionist services to us, they can benefit from the following:
When you outsource virtual receptionist services to ExpertCallers, you will partner with a virtual receptionist outsourcing company that is extremely skilled in helping you stay connected with your current and prospective business customers via telephone, e-mail or chat.
Contact us today and discover the advantage to outsourcing virtual receptionist services to ExpertCallers.