Outsource Phone Answering Services

Committed to Delivering a Positive Experience

ExpertCallers provides highly customizable phone answering outsourcing services for all your business needs. Our services are designed to adapt to your business protocol and serve as a robust extension of your company.

We have wide experience in handling situations that impact businesses. We leverage this experience to provide continuing education to our employees and help them acquire the confidence to deal with complex and critical situations. With a customized service plan, transparent pricing structure and embedded service philosophy, we guarantee you the best returns on your phone answering investments.

As an Expert Offshore Phone Answering Company, We Provide a Range of Outsourced Phone Answering Services

With a team of more than 300 reps, we are capable of handling as many as 30,000 incoming calls everyday. We can scale the operations as per your call volume, offering staunch support during peak call times. We believe that the key to providing impeccable outsourced phone answering service lies in knowing your product or service thoroughly. This is the reason we train our team members as per industry standards. We learn the intricacies of your business that separate you from your competitors. Most importantly, our job is to ensure that your reputation is never on the line.

Companies can outsource following phone answering
services to us


24/7 Answering Service

We provide round-the-clock call answering service to companies across the globe. This means that there is always a human point of contact available for your clients, regardless of when they call. Our representatives will assist your customers as per your quality standards and business processes.

Lead Capture

It is our policy to answer each call within first 10 rings. Through our quick response, we are able to capture the prospective client’s business before they move over to the other service provider. We follow a tight system of quality control that guarantees quick and reliable service each time our live agents answer the phone.

Specialty Answering

We are a specialty answering service provider with experience in working with a diverse range of industries—healthcare, retail, ecommerce and real estate, just to new a few. This depth and breadth of experience allows us to work with you and customize a specialized answering solution that suits the unique needs for your business, irrespective of your industry.

Bilingual Support

We understand the diversity in client demographics. This is the reason we hire operators who are not only fluent in English, but also other popular languages such as Spanish, French, German, Japanese and Chinese. We provide services to customers in the language they understand. Your customer’s happiness is our top priority, because when you grow, we grow!

In addition, we can also help you with:

  • Enquiry handling
  • After-hours coverage
  • Virtual receptionist
  • Live operator
  • Message recording and relay
  • Localized answering services
    • Overflow handling
    • Holiday and temporary cover
    • Auto attendant and IVR
    • Voice Mail and Call Back Systems
    • Event scheduling
    • Emergency response and many more
    75% of the customers feel that it takes
    too long to reach a live agent.
    Outsource phone answering Services

    List of the Industries We Serve

    Irrespective of the industry that you operate it, we can provide accurate and reliable telephone answering outsourcing services 24X7. This is one of the unique features that set us apart from other standard phone answering companies.

    Medical

    We provide scalable operations that can be customized to suit your requirements. You could be a hospital requiring 24/7 call answering service or a physician who needs to offer after-hour business call answering service to its clients, we can do it all.

    Finance

    Irrespective of whether you are a lending professional, accounting firm, bank or an investment advisor, our profession finance phone answering support service helps you provide the best experience for your clients 24X7.

    Retail

    We understand that online business must provide 24/7 telephone answering services to its customers. Working within a 9-5 window can mean loss of business opportunity. We provide a 24-hour work window to our clients through our well-equipped contact centres.

    Real Estate

    Our staff is highly versatile and trained to handle real estate business. Our specialized CMS scripting is completely customizable that can collect data as required by the clients. We can develop all kinds of scripts, from loan modifications to cash investors, as required by your business.

    E-commerce

    We are an all-in-one phone answering service provider for e-commerce industry. Our operators are extensive trained and experienced in handling web-based e-commerce businesses and their customers. Be it processing order, managing help desk or provide non-stop customer support to e-commerce customers, we can do it all.

    Manufacturing

    No matter what duties you’re in charge of, from connecting your facilities to processing return RMAs, ExpertCallers’ can be your trusted partner that can deliver top-notch support to you, your customers, and your vendors. We also provide additional facility that gives callers 24/7 access to a human contact in case of emergencies.

    Apart from these industries, we also cover


    • Aerospace & Defence
    • Automotive
    • Automobiles
    • Capital Markets
    • Communications
    • Consumer Goods and Services
    • Customs Brokerage
    • Consumer Packaged Goods
    • Energy and Utilities
    • Education
    • Healthcare
    • Logistics
    • Market Research
    • Media and Entertainment
    • Medical Devices
    • Network Equipment Providers
    • Oil & Gas
    • Pharmaceutical & Life Sciences
    • Platforms & Software Products
    • Public Sector / Government
    • Securities & Capital Markets
    • Telecommunications
    • Securities & Capital Markets

    We are Different; Here's Why

    Quality Training

    Being a premium telephone answering company, we train our agents on accuracy, professionalism, grammar and tone, and provide them continuous feedback on how to improve their performance. So, making a lasting impression on your clients is our forte.

    State-of-art-Technology

    We utilize the most powerful and user-friendly software applications available to facilitate database integration, categorize calls, streamline call forwarding, ensure back-up power and redundancy of critical components, and improve customer experience.

    Transparent Pricing

    Our telephone answering outsourcing services come at very competitive pricing. Further, it is not fixed and can be customized depending on factors such as nature of project, skill level required, etc.

    Here are Some of the Ways Companies Have Benefited by Outsourcing Phone Answering Services to ExperCallers

    • Our technical call answering service team enhanced the first call resolution rate of an IT applications company by a whopping 40%.
    • We provided seamless customer support to a leading telecom provider and helped them reach out to 50000 retailers and 5 million subscribers every day.
    100+
    Team
    300+
    Operators
    30,000+
    Phone calls handled every day
    Warm
    Transfer

    Why Outsource Phone Answering Services to ExpertCallers?

    When companies outsource phone answering services to us, they benefit from the following:

    • Up-time of 99.5% to provide uninterrupted support
    • Average call handling within 1.43 rings
    • CTQ parameters strictly followed
    • Operational scalability to meet seasonal uplift or spike in sales
    • Complete flexibility
    • 24 x 7 multi-lingual support
    • ISO 27001 certified and PCI compliant
    • Response to phone calls is made instantly, zero wait time
    • Effective call management techniques
    • Seamlessly integrated technology
    • Highly cost-effective services

    When you choose ExpertCallers, you will partner with a phone answering outsourcing company that is extremely skilled at providing personalized phone answering services across industries every single time.

    Contact us today and discover the advantage to outsourcing phone answering services to ExpertCallers.