Outsource Virtual Assistant Services
ExpertCallers has over 12 years of experience in delivering high-quality virtual assistant services for clients across the US. Our virtual assistants are chosen based on their competence and professionalism and come with a minimum of 5 years of experience in their specialized domain. The services they provide help eliminate the need to hire any in-house staff and allow you to save costs that would otherwise go in hiring, training, and managing new hires
Our virtual assistants can act as effective replacements for your secretary as they deliver top-notch services 24 hours a day and have mastered the art of managing your time, travel arrangements, events, and business obligations and appointments with complete control and command. Some of the services they are known for include comprehensive research, swift scheduling of events and appointments, bookkeeping accuracy, data entry and management, and courteous itinerary management. You can count on our virtual assistants to help you better schedule and manage your time and ensure that all your administrative tasks are handled with finesse.
As a Virtual Assistant Services Outsourcing Company, We Provide a Range of Call Center Services
Our virtual assistant services are second to none. As such, we guarantee that we can accommodate a host of different areas in our service offerings. Some of these service areas include:
Retail Virtual Assistant
Our virtual assistants can perform in-depth research on different fronts from researching flight schedules and hotels to locating networking events and finding information on the latest technology. They are experts in browsing the Internet and sourcing information from reputable authorities.
Accounting and Bookkeeping Services
Our virtual assistants can provide bookkeeping and accounting services by classifying, computing, and recording financial data into ledgers and other financial statements. They are skilled at generating invoices and processing accounts receivable and accounts payable transactions.
Call Answering Services
Our expert virtual assistants are well-versed in answering general queries and recording important information on your behalf. They are also proficient in fixing appointments over the phone. All calls are answered with utmost professionalism and courtesy.
Event Planning Services
Our talented virtual assistants assist in managing every facet of event planning from vendor management and event coordination to marketing and public relations.
Our correspondence management services include replying to official communications and business emails when you are on the road. Our virtual assistants can also create content-rich online newsletters and emails to distribute to your vendors, customers, and business stakeholders.
Appointment Scheduling Services
We have trained our virtual assistants to perform a range of services that include appointment scheduling, appointment confirmation, setting up automated email reminders, managing your events calendar, scheduling lunch meetings, and scheduling and organizing conventions and conferences with key stakeholders.
Data Entry Services
Our experienced virtual assistants will help you maintain a database of your stakeholders, clients, and customers as well as create database for all other types of information. Other services they perform include manual offline and online data entry and storing the required data in the desired format.
Travel Reservation Services
Our virtual assistants are also proficient in planning travel budgets, rescheduling, or cancelling flights, and booking train or flight tickets. They are trained to arrange proper accommodation and send timely reminders. Moreover, they perform thorough itinerary management services on your behalf.
Industries We Serve
ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:
- Aerospace & Defence
- Banking & Financial Services
- Capital Markets
- Consumer Goods and Services
- Customs Brokerage
- Energy Utilities
- Government Agencies
- Logistics & Transportation
- Market Research
- Media and Entertainment
- Medical Devices
- Network Equipment Providers
- Oil & Gas
- Pharmaceutical & Life Sciences
- Platforms & Software Products
- Public Sector / Government
- Retail & Ecommerce
- Real Estate
- Securities & Capital Markets
- Wireless Internet Service
Our Call Centers are Spread Across Five Countries
We let you pick one or multiple delivery centers according to your preference and requirement.
Unique Features of Our Virtual Assistant Services
Our virtual assistant services help take care of your needs using the following features:
- Live call answering to help customers find solutions to their various queries in real-time
- Call routing that is efficient and helps customers connect with the desired party under a minute
- Efficient delivery of voicemail messages that have been transcribed via email
- Effective call screening to reduce time wasted on unsolicited calls or messages
- Flexible monthly billing or pay-as-you-go payment models
- Effective event reminders to prevent delays or missed appointments
- Enhanced event coordination to easily impress business stakeholders and attendees
- Rapid scheduling of appointments to better manage your calendar
- Simplified call handling with added scope to scale up in place
- In-depth research to provide informative briefs on different subject matters
- Maintenance of robust databases for data retrieval and storage
- State-of-the-art infrastructure and technology
- High-quality services that are backed by standardized processes
We are Different; Here's Why
We ensure that our standards are maintained through the protocols and policies we have implemented. Our stringent and well-defined staffing model means that only the best resources make the cut to be chosen as our virtual assistants. Also, the fact that we collect valuable client feedback ensures that our services are continually being improved to meet higher standards.
Advanced Technological Capabilities
We are intent on only using the most state-of-the-art technologies to perform services for our clients. We keep abreast of industry trends and adapt our service offerings accordingly. We are also of the philosophy that our clients get to decide which systems and tools they want to optimize to best suit their needs
We offer multiple engagement models from monthly plans and all-inclusive rates to pay-as-you-go options. We believe in adopting the most convenient payment model for your unique business needs as every business is different. By offering greater flexibility and transparency in this area, we ensure that our clients realize cost-effective solutions that do not dig too deep into their wallets.
Here’s How Companies Have Benefitted by Outsourcing Virtual Assistant Services to ExpertCallers
- Our virtual assistant services helped a peripatetic Physiotherapist answer more queries from his prospects, leading to greater engagement and a double digit increase in their revenues.
- We helped a real estate company reduce their costs by leveraging the services of more cost-effective virtual assistants, resulting in a 44% decrease in their operational overheads.
Why Outsource Virtual Assistant Services to ExpertCallers?
When you choose to outsource your virtual assistant business requirements to us, we ensure that you enjoy the following benefits:
- Multilingual virtual assistants with proficiency in different dialects
- Highly specialized virtual assistants in research, scheduling, and event organization
- Up to 50% cost savings with reduced overheads and zero recruiting and infrastructural costs
- 90% of calls answered under a minute to curtail drop rates
- Comprehensive monitoring of service quality and technical difficulties
- Scalable services depending on the complexity and size of your requirements
- Instantaneous travel bookings and assistance for added convenience
- Flexible operations to ensure that we can adapt to changing requirements when needed
When you choose to outsource your virtual assistant service needs to us, we guarantee satisfaction that surpasses your expectations.
Contact us Let’s streamline your customer service operations today! Talk to an expert.