For companies looking to scale up their processes, outsourcing their technical helpdesk might be the best way to lower their burden. Many businesses are always debating if their technical support processes would be handled with the same efficacy as themselves. As the discussion around outsourcing a company’s IT help desk support gained global attention, ExpertCallers came up with a range of solutions to save their customers or clients a lot of money, stress, and time. ExpertCallers has come a long way gaining a reputation as the top IT support services company among all other technical support outsourcing companies. Our innovative solutions have armed our clients with a range of benefits ranging from minimizing customer downtime to addressing issues rapidly and accelerating company-wide adoption to improving overall user experience.
We rely on state-of-the-art technology and highly experienced staff to deliver consistent and reliable technical support services. Our technical support specialists, trained and certified in a wide range of hardware and software solutions, leverage their experience to provide sound first contact solutions to your customers. Additionally, our customized offshore technical helpdesk support packages give our customers the flexibility they need to run their operations in a smooth and profitable way.
Being a premium technical support company, we are well-versed in managing the needs of a variety of outsourced technical support services, including:
Technical Support Services (Level 1 & 2)
Hardware and Software Application Support
Customer Sales and Support Services
Pre-sales Support Services
Enterprise Technical Helpdesk Services
Post-sales Support Services
Managed Technical Support Services
IT Support Services
We let you pick one or multiple delivery centers according to your preference and requirement.
Agents employed on team are put through rigorous training, and are required to pass several levels of tests including voice based and written before they are assigned to a process. Once included in a process the agent is completely familiar with the products/services they handle and are able to resolve queries quickly and efficiently.
No contractual changes need to be done or extra charges has to be paid to add new products or make any changes. New products that are launched will be automatically added in our database he first time a customer call. Also, we do not mandate any “per-agent” fees and our clients are not restricted to a fixed number of agents.
Our technical support executives are trained to have an expert level of understanding of the products or services that they handle and are well-equipped to answer every kind of questions. Callers can also escalate questions to a Lead Agent or an Operations Manager if needed.
Our comprehensive reporting mechanism provides continuous and real-time insights into customer issues, which can be very helpful in making reliable product improvements.
We strive to provide the first-contact resolution for most remote tech support requests and so train our staff to develop deep and precise product/service knowledge. This guarantees reduced average call times, lesser follow-up support, and speedy resolutions.
We provide round-the-clock IT support services to ensure the needs of customers are properly attended to across time zones. Further, we go out of our way to make sure your customers get personalized assistance of the highest order.
We provide online technical support in a variety of languages to cater to the needs of different countries. To facilitate matters, we offer technical support via emails, voice calls, live chat, and even mobile SMS/text.
Here are some of the benefits of outsourcing technical support services to an expert technical support company such as ExpertCallers:
The expenses involved in the training and maintenance of a large, dedicated, in-house IT department can be quite high. Hiring technical helpdesk specialists, system analysts, data, and network administrators even at the most basic level will require a considerable amount of budget-stretching, not to mention the heavy workload on members and associated stress. However, by partnering with ExpertCallers for IT helpdesk support you can get access to our team of experienced and skilled agents at a fraction (almost 50%) of the costs that would have otherwise been spent on dedicated labor.
In addition to hiring an IT helpdesk technical support team to carry out the operations in-house, you will also have to invest in the installation of IT infrastructure consisting of servers, networks, storage, security, support, and several other components. Again, this can be extremely expensive. When you outsource technical and helpdesk support services to ExperCallers, the fixed IT costs can be transformed into variable costs so that your business has the freedom to allocate their budgets to more high priority activities.
Technology is growing increasingly complex by the day. What’s adding more to the complexity is the management of the hardware and software which is quite challenging as well. Thus, businesses must focus on innovative hardware and software solutions especially in the sales and marketing domain in this saturated industry. To ensure the continuous flow of functionality for the internet, intranet, and extranet, it is also essential to adopt end-to-end networking solutions. ExpertCallers’ team of professional IT helpdesk support and network service providers are thoroughly trained to handle such technicalities ensuring business as usual, all year long.
The teams here at ExpertCallers are among the best in the industry when it comes to disaster management and recovery. Sudden company-wide system crashes or network failures or outages are bound to cause concerns for stakeholders and upper management. Our experienced teams are adept at handling emergencies with competence and excellence, thus putting any worries you may have during these situations, to rest. With our skillful and talented service providers, worries about compromises in security, lost productivity, information loss can be avoided as services are quickly restored without significant loss.
Your USP is what differentiates them from your competitors. In this competitive market landscape, if your company is not focusing on its ability to grow and innovate, you will face challenges sooner or later when it comes to sustaining profits. Therefore, decision-makers and business leaders like you must prioritize their time, identifying what your organization's USP is. You can make room for this by avoiding precious hours spent in micromanaging resources and infrastructure. By outsourcing your technical support tasks to ExpertCallers, you can direct all your focus on advancing their organization’s growth and objectives.
Providing the best customer support is as essential to a business as innovating on new services to stay ahead of the competition. Since companies are more inclined to advance their businesses, the idea of ensuring the best customer support sometimes gets lost in the whole process.
Outsourcing the technical helpdesk support means that now the customer care services are looked after by a dedicated vendor like ExpertCallers, highly skilled in handling grievances and solving queries before and after-sales of the product or service.
Other than the necessary technical support, outsourcing your customer support to a high expertise customer relationship company like ExpertCallers can help:
Outsourcing your technological activities to an IT support services company like ExpertCallers leaves enough time for your company to pay attention to your core business activities.
Besides the usual benefits of outsourcing services including staffing flexibility and better management of internal resources that make way for increased efficiency, our clients have expressed satisfaction at our professional management that induced maximum efficiency with little labor support. Most of our clients outsourced their IT support services to us citing difficulties like:
Outsource your IT support services now to ExpertCallers, and have a hassle-free approach to customer support.
When you outsource technical support services to ExpertCallers, you will partner with a technical support company that is extremely skilled in delivering reliable, customized, and cost-effective technical support services.
CONTACT US today and discover the advantage of outsourcing technical support services to ExpertCallers.
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