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24/7 Technical Support Services for All Your Tech Needs
ExpertCallers is the leading technical support call center committed to helping software, hardware, telecommunication, and other businesses of all sizes reduce their operational costs. Our proven track record speaks volumes - outsourcing technical support to ExpertCallers can help companies to reduce operating costs by up to 60% while at the same time increasing revenue growth by up to 2X compared to their peers.
We are a team of highly qualified and trained L1, L2, and L3 support professionals passionate about providing exceptional customer service and technical expertise. Trust ExpertCallers to help your business achieve these benefits and more!
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>80% - First Call Resolution Rate (FCR)
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<5 Minutes - Average Handle Time (AHT)
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<20 Seconds - Average Speed of Answer (ASA)
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>90% - Customer Satisfaction (CSAT) Score
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<5% - Abandoned Call Rate (ACR)
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>95% - Service Level Agreement (SLA) Compliance
LEVEL-1
Support Agents
- Answer basic technical questions.
- Resolve simple technical issues
- Provide product information
- Escalate issues to higher levels (when necessary)
- Provide excellent customer service.
LEVEL-2
Support Agents
- Handle complex technical issues.
- Provide technical guidance.
- Escalate issues to level-3 agents (when necessary).
- Develop technical documentation.
- Provide training to level-1 agents.
- Provide excellent customer service.
LEVEL-3
Support Agents
- Handle the most complex technical issues.
- Provide technical guidance and support.
- Develop technical documentation.
- Collaborate with other departments.
- Providing leadership to L-1 & L-2.
- Improve customer satisfaction.
Remote Support Services
- Provide remote technical support for software and hardware issues.
- Diagnose and troubleshoot technical problems remotely.
- Escalate complex issues to higher-level support teams.
- Answer customer queries and resolve technical issues via phone, email, or chat.
- Document and track customer issues and resolutions.
- Training customers in how to use software and hardware.
- Maintain customer satisfaction by providing excellent service.
Revolutionize Customer Service Why Tech Companies Choose ExpertCallers?
ExpertCallers’ technical assistance outsourcing can help technology companies reduce costs, focus on core competencies, scale operations quickly, and provide 24x7 and multilingual support. Call centers have the resources and expertise to handle sudden spikes in call volumes and provide round-the-clock support, which can improve customer satisfaction levels.
Why Outsource Technical Support Services to ExpertCallers?
Skilled and Knowledgeable Agents
Our team comprises proficient and knowledgeable agents with expert-level proficiency in the products or services they support.
Quick Response Time
Technical support agents possess the ability to respond to customer inquiries quickly. Customers get their issues resolved within a reasonable time frame.
24/7 Availability
Our support call center operates around the clock, 24/7, to ensure our customers receive the assistance they require whenever needed.
Personalized Service
We meticulously assess their unique needs and requirements and create customized solutions tailored to their situation.
Multi-Channel Support
Support through various channels, including email, phone, chat, and social media, to ensure our customers receive assistance via their preferred communication method.
Effective Communication
Clear communication is vital for excellent technical support. Our agents understand customers' issues and provide effective solutions.
Continuous Improvement
We strive for continuous improvement in our technical support call center, utilizing customer feedback to enhance our processes and procedures for superior service.
Use of Technology
Our next-generation technical support call center utilizes advanced technology, such as remote diagnostics and screen sharing, to provide optimal customer support.
Select Expertcallers.com as Your Preferred Partner for
Delivering Customer-Focused Outsourcing Solutions with
The Utmost Professionalism and Unparalleled Quality.
ExpertCallersHappy Clients
