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Outsource Technical Support Services

Quality Resolutions with Reduced Overhead Costs

ExpertCallers has wide experience in providing high quality third-party technical support services to companies worldwide. Our innovative solutions have armed our clients with a range of benefits - from minimizing customer downtime to addressing issues rapidly; from accelerating company-wide adoption to improving overall user experience.

We rely on state-of-the-art technology and highly experienced staff to deliver consistent and reliable technical support services. Our technical support specialists, trained and certified in a wide range of hardware and software solutions, leverage their experience to provide sound first contact solutions to your customers. Additionally, our customized offshore technical helpdesk support packages give our customers the flexibility they need to run their operations in a smooth and profitable way.

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We Provide a Range of Helpdesk Support Services

Being a premium technical support company, we are well-versed in managing the needs of a variety of outsourced technical support services, including:

Here are Some of the Ways Companies Have Benefited by Outsourcing Technical Support Services to ExpertCallers

200 +
Technical Support Agents
85%
First Contact Resolution
4.6 / 5
Average Customer Satisfaction Ratings

Key Features of ExpertCallers’ Technical Support Services

Agents employed on team are put through rigorous training, and are required to pass several levels of tests including voice based and written before they are assigned to a process. Once included in a process the agent is completely familiar with the products/services they handle and are able to resolve queries quickly and efficiently.

No contractual changes need to be done or extra charges has to be paid to add new products or make any changes. New products that are launched will be automatically added in our database he first time a customer call. Also, we do not mandate any “per-agent” fees and our clients are not restricted to a fixed number of agents.

Our technical support executives are trained to have an expert level of understanding of the products or services that they handle and are well-equipped to answer every kind of questions. Callers can also escalate questions to a Lead Agent or an Operations Manager if needed.

Our comprehensive reporting mechanism provides continuous and real-time insights into customer issues, which can be very helpful in making reliable product improvements.

  • Centralized shared service: A comprehensive customer relationship management process, spanning multilile business towers
  • Cutting Edge Technology Tools and Platforms:
    • Process automation solutions for automating identified redundant tasks
    • Unified desktop solutions and intelligent agent support applications
  • Lean approach/standardized industry best practices: Increased first-time resolution and reduced waste
  • Scalable processes: 80 million technical support calls and 1 million chat sessions annually
  • Integrated business management system for comprehensive operations management

We are Different; Here's Why

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

Why Outsource Technical Support Services to ExpertCallers

Here are some of the benefits of outsourcing technical support services to an expert technical support company such as ExpertCallers:

Outsource Technical Support Services

The expenses involved in the training and maintenance of a large, dedicated, in-house IT department can be quite high. Hiring technical helpdesk specialists, system analysts, data, and network administrators even at the most basic level will require a considerable amount of budget-stretching, not to mention the heavy workload on members and associated stress. However, by partnering with ExpertCallers for IT helpdesk support you can get access to our team of experienced and skilled agents at a fraction (almost 50%) of the costs that would have otherwise been spent on dedicated labor.

In addition to hiring an IT helpdesk technical support team to carry out the operations in-house, you will also have to invest in the installation of IT infrastructure consisting of servers, networks, storage, security, support, and several other components. Again, this can be extremely expensive. When you outsource technical and helpdesk support services to ExperCallers, the fixed IT costs can be transformed into variable costs so that your business has the freedom to allocate their budgets to more high priority activities.

Technology is growing increasingly complex by the day. What’s adding more to the complexity is the management of the hardware and software which is quite challenging as well. Thus, businesses must focus on innovative hardware and software solutions especially in the sales and marketing domain in this saturated industry. To ensure the continuous flow of functionality for the internet, intranet, and extranet, it is also essential to adopt end-to-end networking solutions. ExpertCallers’ team of professional IT helpdesk support and network service providers are thoroughly trained to handle such technicalities ensuring business as usual, all year long.

The teams here at ExpertCallers are among the best in the industry when it comes to disaster management and recovery. Sudden company-wide system crashes or network failures or outages are bound to cause concerns for stakeholders and upper management. Our experienced teams are adept at handling emergencies with competence and excellence, thus putting any worries you may have during these situations, to rest. With our skillful and talented service providers, worries about compromises in security, lost productivity, information loss can be avoided as services are quickly restored without significant loss.

Your USP is what differentiates them from your competitors. In this competitive market landscape, if your company is not focusing on its ability to grow and innovate, you will face challenges sooner or later when it comes to sustaining profits. Therefore, decision-makers and business leaders like you must prioritize their time, identifying what your organization's USP is. You can make room for this by avoiding precious hours spent in micromanaging resources and infrastructure. By outsourcing your technical support tasks to ExpertCallers, you can direct all your focus on advancing their organization’s growth and objectives.

When you outsource technical support services to ExpertCallers, you will partner with a technical support company that is extremely skilled in delivering reliable, customized, and cost-effective technical support services.

CONTACT US today and discover the advantage of outsourcing technical support services to ExpertCallers.