ExpertCallers has profound experience in providing call center services to educational institutions. We leverage our experience in serving institutions - from elementary school to colleges – to provide you with quality contact center services to handle the end-to-end communication needs of your educational community – the faculty, the staff, the students, their families, and prospects.
We support every need of an institution. From student help desks to staff support; from book store support to emergency notification; from emergency hotlines to fundraising, we are always ready to provide prompt answers to suit your needs. Our support services have helped our clients devote more time to education and work towards building a reputation for themselves. It’s precisely because of our consistency in ensuring all of these that our clients prefer to outsource education call center services to us.
Appointment Services
Emergency Hotlines
Bookstore Support Services
Fundraising Services
We set appointments related to admissions of candidates, arranging facilities for conference calendars, coordinating with parents and students for meetings , and other scheduling needs. We take up tasks for scheduling appointments for events that can be easily accessed by staff.
Our professional agents are available for immediate assistance when students come across any emergency situations. Whether the student is on campus or studying remotely, we make sure to address the issue with appropriate assistance.
We help students to order the book online or via phone. Our employees take the effort to work after hours to provide services such as book orders, processing payments, and providing shipping details associated with orders.
With the help of our telemarketing services, we extend our support services to charitable initiatives. Our call center executives reach out to customers promptly to facilitate successful fundraising campaigns.
We let you pick one or multiple delivery centers according to your preference and requirement.
When you outsource education call center services to ExpertCallers, you’ll partner with an education call center service provider that knows what it takes to handle calls in a courteous and convincing manner. We complement you in your requirements to build and maintain the reputation of your institution.
We have the access to the latest technology that allows us to have streamlined communication and interactions with customers. Some of the tools we have facilitate as IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
Considering the administrative and academic perspective, several aspects of a course have to be organized during the beginning of a semester. That’s also the time when there will be a high volume of calls to attend or prospective leads on the website to respond. This could use up the invaluable time and resources of your organization. ExpertCallers can provide multichannel support for full administrative reach. Our non-stop services can assist institutions in issues like registration, financial aid, scheduling of classes, book orders, and more.
Being an ISO 27001 certified company; we adhere to stringent data security measures in our call center operations. We ensure all the data present are safe and confidential, leading to long-lasting relationships with our customers with quality services.
To ensure a successful and sustainable relationship and loyalty among students and staff, education providers have to focus on flawless support service, and there’s no denying it. For that, they need to have the metrics or data to understand how well their support services are going forward. Hence, ExpertCallers provides key performance indicators and call center metrics like average handling time, first call resolution, abandoned call rate, and more so that you can leverage the data to make important decisions. We simplify the reporting and analysis of the data to ensure you have complete visibility of the call center outsourcing process.
ExpertCallers’ team of education call center service representatives ensure that all your inbound and outbound interactions with students, parents, and alumni are handled with the utmost sensitivity, courtesy, and professionalism. Whether it is appointment setting services, live chat support, technical, and student support that you are looking for, ExpertCallers strives to deliver the best in all its call center education operations.
At ExpertCallers we make our education call center services available to students, guardians, and staff 24/7 so that even a single call or query doesn’t go unanswered. By partnering with ExpertCallers, one of the best higher education call center service providers, you can ensure that all your customer service requirements are streamlined without having to depend on multiple service providers.
Education call centers have become a crucial part of university and college campuses as they guide students and their families through enrolling, attendance, payments, and other procedures. As more and more educational institutions realize the importance of online education and shift towards it, the reliance of individuals upon campus education call centers thereby making it more important to handle queries and manage costs quickly and efficiently. Therefore, taking the help of BPOs in the education sector like ExpertCallers is a better solution. Not only will we spare you the headaches but also ensure that the outsourced tasks are streamlined and handled well while saving costs.
Here are some benefits that call center education service providers like ExpertCallers have to offer.
Outsourcing to ExpertCallers saves you from the worries of hiring staff who only operate during admission seasons when the volume of incoming calls is high. We will scale up and down according to the volume of the calls and manage any fluctuations efficiently. Moreover, we can also help if you are looking for support in your outbound communication campaigns.
A major part of the complaints consists of high response and waiting times or offering inaccurate information. As a result, students and their families will call in multiple times to get their queries resolved. Although they are eventually getting to a solution, the approach is not hassle-free. By outsourcing to ExpertCallers, you will partner with a team that is well-experienced in handling several customers and will offer consistency in the answer and solutions that are being delivered. Higher education call center teams like ours are well-trained to listen actively to the queries and offer the right solutions. This helps to create positive experiences for the callers.
Most of the in-house call centers lack the time and resources to evaluate the data collected at the call center. But analytics is crucial to measure the performance of the call center and aim at being more responsive and efficient. ExpertCallers have the technology and tools necessary to understand the data and derive critical insights from it. Once you are aware of the strengths and weaknesses of your services, you can use them to improve the overall student experience and satisfaction.
Sometimes, educational institutions take on the task of handling a call center in-house with the aim to create a personalized experience for their students. But what happens instead is they risk overspending trying to get all the complicated call center procedures in order. ExpertCallers helps boost cost savings and improve customer experience not just because we own the right tools and technology but also due to our experience and efficiency in the implementation of resources.
Offering the best education call center customer services comes with its own set of obstacles, which are described as follows.
When you outsource education call center services to ExpertCallers, you’ll partner with an education call center service provider that knows what it takes to handle calls in a courteous and convincing manner. We complement you in your requirements to build and maintain the reputation of your institution.
CONTACT US today and discover the advantage of outsourcing education call center services to ExpertCallers.
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