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Outsource Education Call Center Services

We Help You Meet Your Communication Needs in a Courteous and Convincing

ExpertCallers has profound experience in providing call center services to educational institutions. We leverage our experience in serving institutions - from elementary school to colleges – to provide you with quality contact center services to handle the end-to-end communication needs of your educational community – the faculty, the staff, the students, their families, and prospects.

We support every need of an institution. From student help desks to staff support; from book store support to emergency notification; from emergency hotlines to fundraising, we are always ready to provide prompt answers to suit your needs. Our support services have helped our clients devote more time to education and work towards building a reputation for themselves. It’s precisely because of our consistency in ensuring all of these that our clients prefer to outsource education call center services to us.

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We Provide a Range of Education Call Center Services

Some of the call center services that we provide to educational institutions are as follows:
  • Fundraising Services
  • Bookstore Support Services
  • Administrative Support Services
  • Course Registration and Enrolment Assistance Services
  • College Festival/Event/Conference Registration Services
  • Instructor/Student Interaction Services
  • Order Placement Services
  • Mail Order Fulfilment

Industries We Serve

ExpertCallers has extensive experience in providing proficient call center services to a wide variety to industries including:

Here's How Companies Have Benefitted by Outsourcing Education Call Center Services to ExpertCallers?

Education Call Center Services

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

Why Outsource Education Call Center Services to ExperCallers?

  • Reduced wait times
  • Increased enrolment
  • Minimum complaints
  • Lower operational costs up to 30%
  • Accelerate processing
  • Improved student satisfaction
  • Personalized solutions to specific needs
  • 24/7 customer support

When you outsource education call center services to ExpertCallers, you’ll partner with an education call center service provider that knows what it takes to handle calls in a courteous and convincing manner. We complement you in your requirements to build and maintain the reputation of your institution.

We are Different; Here's Why

Metrics and Data Reporting

To ensure a successful and sustainable relationship and loyalty among students and staff, education providers have to focus on flawless support service, and there’s no denying it. For that, they need to have the metrics or data to understand how well their support services are going forward. Hence, ExpertCallers provides key performance indicators and call center metrics like average handling time, first call resolution, abandoned call rate, and more so that you can leverage the data to make important decisions. We simplify the reporting and analysis of the data to ensure you have complete visibility of the call center outsourcing process.

Customer Service to Meet Every Expectation

ExpertCallers’ team of education call center service representatives ensure that all your inbound and outbound interactions with students, parents, and alumni are handled with the utmost sensitivity, courtesy, and professionalism. Whether it is appointment setting services, live chat support, technical, and student support that you are looking for, ExpertCallers strives to deliver the best in all its call center education operations.

One-Stop Call Center Services from Single Vendor

At ExpertCallers we make our education call center services available to students, guardians, and staff 24/7 so that even a single call or query doesn’t go unanswered. By partnering with ExpertCallers, one of the best higher education call center service providers, you can ensure that all your customer service requirements are streamlined without having to depend on multiple service providers.

Why Outsource Your Campus Call Center Services to ExpertCallers?

Education call centers have become a crucial part of university and college campuses as they guide students and their families through enrolling, attendance, payments, and other procedures. As more and more educational institutions realize the importance of online education and shift towards it, the reliance of individuals upon campus education call centers thereby making it more important to handle queries and manage costs quickly and efficiently. Therefore, taking the help of BPOs in the education sector like ExpertCallers is a better solution. Not only will we spare you the headaches but also ensure that the outsourced tasks are streamlined and handled well while saving costs.

Here are some benefits that call center education service providers like ExpertCallers have to offer.

Outsourcing to ExpertCallers saves you from the worries of hiring staff who only operate during admission seasons when the volume of incoming calls is high. We will scale up and down according to the volume of the calls and manage any fluctuations efficiently. Moreover, we can also help if you are looking for support in your outbound communication campaigns.

A major part of the complaints consists of high response and waiting times or offering inaccurate information. As a result, students and their families will call in multiple times to get their queries resolved. Although they are eventually getting to a solution, the approach is not hassle-free. By outsourcing to ExpertCallers, you will partner with a team that is well-experienced in handling several customers and will offer consistency in the answer and solutions that are being delivered. Higher education call center teams like ours are well-trained to listen actively to the queries and offer the right solutions. This helps to create positive experiences for the callers.

Most of the in-house call centers lack the time and resources to evaluate the data collected at the call center. But analytics is crucial to measure the performance of the call center and aim at being more responsive and efficient. ExpertCallers have the technology and tools necessary to understand the data and derive critical insights from it. Once you are aware of the strengths and weaknesses of your services, you can use them to improve the overall student experience and satisfaction.

Sometimes, educational institutions take on the task of handling a call center in-house with the aim to create a personalized experience for their students. But what happens instead is they risk overspending trying to get all the complicated call center procedures in order. ExpertCallers helps boost cost savings and improve customer experience not just because we own the right tools and technology but also due to our experience and efficiency in the implementation of resources.

outsourcing education call center services
Customer Service Challenges Faced by the Education Sector

Common Customer Service Challenges Faced by the Education Sector

Offering the best education call center customer services comes with its own set of obstacles, which are described as follows.

  • During the time of enrollment, orientation, or the beginning of a semester, the demand for call center education, customer service and tech support is at its peak volume. Education providers need to be well-equipped with skilled staff in these periods.
  • Offering technical support to students, faculty, and parents in the growing (Bring Your Own Desktop) BYOD environment.
  • Offering support services in multiple languages for international students enrolled in global campuses.
  • Proactively adapting and upgrading learning systems and mobile technology and training the staff for the same.
  • Offering effective IT support for online and networked systems to faculty and staff.

When you outsource education call center services to ExpertCallers, you’ll partner with an education call center service provider that knows what it takes to handle calls in a courteous and convincing manner. We complement you in your requirements to build and maintain the reputation of your institution.

CONTACT US today and discover the advantage of outsourcing education call center services to ExpertCallers.