Boost Educational Success, Now 24/7 Education Call Center Services
Enhance student experiences through round-the-clock call center support and guidance, fostering satisfaction and success.
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Transform Educational Support with ExpertCallers' Education Call Center Services
Choose ExpertCallers’ education call center services to elevate your educational institution's support capabilities. Our services are rooted in Lean Six Sigma (LSS) best practices, which empower the delivery of personalized student and alumni experiences, superior customer service, and efficient tech support.
With over a decade of proven industry expertise, we engineer solutions that are focused on Customer Value Added (CVA) outcomes. This includes 24x7 multi-channel support for voice calls, live chat, email, SMS, and IVR. Team up with ExpertCallers to foster stronger partnerships and loyalty with all stakeholders through seamless end-to-end services.
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78%CSAT Score -
30,000+Daily Calls Handled -
<28seconds ASA -
98%Call Quality Score
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Professional Education Call Center ServicesThat Enable Effortless Communication
Live Chat Services
Connect instantly with students using chat services powered by standardized workflows, delivering real-time assistance and personalized academic guidance.
Email Support Services
Manage email inquiries efficiently via Poka-Yoke-enabled workflows, ensuring timely, trackable, and comprehensive responses.
Customer Follow-Up Services
Nurture customer relationships with follow-up services using standardized handoff models, addressing requirements and concerns across touchpoints.
Student Lead Generation
ExpertCallers helps you identify and nurture potential students, converting inquiries into enrollments through personalized engagement.
Course Enquiries Handling
Handle course inquiries using SOP-driven information delivery models, clarifying doubts and providing timely guidance for making informed academic decisions.
Voice and Text Emergency Response
Respond to emergencies with voice and text support, following error-proofed communication protocols, enabling prompt and effective crisis response.
Emergency Hotline
Stand ready with a dedicated hotline with ExpertCallers’ services, ensuring instant communication and coordinated action during critical situations.
Fundraising
Elevate fundraising efforts by connecting with alumni and donors through VoC-driven personalized engagement aligned with donor intent, enhancing contribution rates.
Bookstore Support
Fulfill bookstore support requests using LSS-validated workflows, providing timely access to academic resources and reducing delays in material acquisition.
Administrative Support
Deliver administrative support (HR, payroll, and policy inquiries) via pre-mapped SOPs, minimizing process inefficiencies and enabling staff to focus on education functions.
Course Registration and Enrolment Assistance
Our services enable you to guide students through registration, minimizing hurdles and ensuring seamless enrolment.
College Event / Conference Registrations
Effortlessly manage registrations for campus events, festivals, and conferences with our seamless support, enhancing participation and engagement.
Empowering Education - Partner with ExpertCallers for Focused Education Call Center Support
As a leading education call center outsourcing services company with a strong presence in the US and UK, ExpertCallers is committed to enabling your team to focus on what matters the most: education. Our mission is to provide excellent customer service and technical support, backed by LSS governance and documented SOPs, to provide consistent service across all academic cycles and create a measurable impact. Importantly, we are committed to driving continuous improvement, enhancing operational efficiency, and ensuring data security.
Unlock Success with ExpertCallers’ Education Call Center Advantage
Diverse Expertise
Our team of 1000+ professionals spans various industry domains to cater to your unique requirements.
Unwavering Quality
Rigorous quality assessment, applying statistical root cause analysis and DMAIC-based checks, ensures a consistent 99% service standard.
Quality Leads
Lead generation optimized using VoC insights minimizes NVA steps, enhancing prospect qualification, a model proven to deliver an 89% case backlog reduction and improved lead flow and conversion for clients.
Cost Savings
University call center services integrate LSS techniques for streamlining processes and resource realignment, delivering measurable, cost-saving results such as 54% invoice processing time reduction.
Revenue Growth
Optimize sales closures through our solutions for amplified revenue streams and increased profitability.
New Business Avenues
Data-driven prospect targeting unlocks revenue opportunities, demonstrated by a 51% active headcount increase in a previous engagement, reflecting enhanced onboarding and new business growth.
Data Security
Robust security architecture anchored by Poka-Yoke safeguards and SOP-led backup processes guarantees secure data storage and recovery.
Continuous Improvement
Our feedback-driven higher education call center services ensure consistent enhancement, keeping pace with your evolving needs.
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Explore the impact of our tailored education call center support. These real-world examples exemplify our commitment to elevating experiences, engagement, and outcomes for students, faculty, and stakeholders.
Real Stories of Business Success
Dive into compelling narratives and case studies to witness firsthand the impact of our tailored education call center support. These real-world examples exemplify our commitment to elevating support, engagement, and outcomes for students, faculty, and stakeholders.
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