Inspiring Prospects to Convert
Telemarketing is a powerful marketing strategy. Outsourced telesales services offered by telemarketing agencies like ExperCallers can provide you with a cost-effective way to help in lead generation, campaign management, and other services that are vital to boost ROI. If you’re looking for best-in-class services from the best telemarketing companies, read on learn more about how we can help.
ExpertCallers has extensive experience in using telemarketing to collect data and get insights into the constantly evolving B2B and B2C markets. With the help of our valuable inputs, you can make necessary adjustments to your sales process and steer it in the right direction.
Our competency lies in our understanding of the telesales and marketing process and the ability to interweave the two to get the desired results. We start by understanding your business and its objectives. This is followed by acquainting ourselves with your target audience and devising effective ways to reach out to them. We owe our success record to this proven method.
Lead Generation
Appointment Setting
Lead Qualification
Cross-selling Services
Up-selling Services
Inbound Telemarketing
Outbound Telemarketing
Information Blitz
Telemarketing Consulting
Customer Care
Tier 2 & 3 Technical Support
Building on our extensive experience in handling cold calling for international clients, we have created a lead generation process that delivers high-quality results every time.
Our all-star team will work with you to identify a target audience and craft a personalized message about the products and services for the audience. Once your project gets on track, our team will also provide routine updates of the campaign as well as a compiled report of all the leads generated.
Along with lead verification and validation services, we offer lead progression and lead nurturing solutions. With our vast outsourced telemarketing services, our team of experts will leave no lead untapped and derive the best from every opportunity.
With a robust and efficient process for B2C appointments setting and B2B appointments, our company ensures that clients meet or talk to the right prospects every time and get the most opportunities to generate revenue
Communications/discussions held in person are crucial when it comes to closing important sales deals with your prospects. At ExpertCallers, we help you secure new customers to attain sales goals through an appointment setting. With telemarketing firms outsourcing programs at ExpertCallers, you get the correct lead on the phone and also leverage their expertise to talk about the product or service at a particular time on your behalf. With our expertise in the area, we know the various angles and tactics through which we reach busy executives and clients and gain their undivided attention.
Sometimes, the prospect may not be ready for sales. In that case, we continue to pursue them without sounding intrusive to schedule a suitable appointment while also upholding brand repute.
Our lead qualification process is driven by experts who have years of experience. They are backed by a tried and tested process for identifying and qualifying leads, thereby ensuring maximum conversion rates.
As your business grows, the demand to reach sales goals increases as well. It can be challenging to increase qualified sales leads in your organization, but with our lead qualification efforts, you can improve your sales funnel growth. Partnering with telesales outsourcing companies like ExpertCallers can assist you to gain highly qualified sales leads to fill your sales pipeline.
Our lead qualification telemarketing outsourcing services have achieved perfection in generating qualified sales leads for clients. Right from the first call to the prospect, we set up the foundation for the next calls and that is effective in driving the sales to close.
Creating and monitoring an effective cross-selling process is part of our DNA. We rely on market trends and research to develop customized cross-selling strategies for our clients that are implemented most effectively.
We have the ability to run powerful and successful cross-selling campaigns for clients and design the campaigns based on your specifications and our expertise. Consequently, you can expect to see increased sales revenues from your existing customer relationships. ExpertCallers will cross-sell for you as well as connect the representatives with your customers interested in your products and services through live transfer, thereby allowing the sales team to get access to the best leads at the right time. This leads to a higher success rate and effective time utilization.
Our up-selling services are designed to keep your customers engaged in the products without turning them off, and we ensure that their interest does not decrease even as they spend on additional products.
Up-selling your products and services to your existing customers bring a significant return on investment in your sales strategy. Besides, your existing customers may not have complete information on the additional solutions that your company offers. So, if you are missing the upsell, you are missing a huge opportunity.
Our team of highly experienced staff has the ability to identify customer segments, where up-selling can be carried out. to increase your sales revenue and boost customer relationships.
After handling inbound telemarketing outsourcing services for over a decade, we have gained the know-how that is crucial in dealing with every unique telemarketing need in a responsive fashion. We treat each call as an opportunity to impress callers and strive to convert them into customers.
Our inbound telemarketing services enable customers to have direct access to the assistance they need through our call center. We focus on delivering a variety of services for our clients so that all their needs, inquiries or issues can be handled in the best possible way. Every agent of ExpertCallers is extensively trained to identify client needs, answer their queries, overcome any arising objections, and accurately position and sell. They also set the right expectations for the next steps like purchase and implementation.
Experts with several decades of experience drive our outbound telemarketing campaigns and ensure that the right target demographic is reached with the correct script. Leads generated through this process guarantee the best possible results for your company.
With ExpertCallers’ outbound telemarketing services, it is easier to maximize the customer base without worrying about hiring and organizing. We provide a wide range of outbound services for our clients right from product sales and services to the collection of data. We also take care of cold calling and bring promising results on generating leads and initiating new customer relationships for clients. ExpertCallers develops a set of services and metrics that can certainly turn your prospects into regular clients and help your business generate more revenue.
We are equipped to create and manage information blitzes for our client, and have the expertise and agents to handle them effortlessly and generate positive word of mouth among prospective customers.
You can use our telemarketing solutions and services to create information blitz campaigns to make your existing customers and prospects aware of any upcoming events or new changes in your products and services. ExpertCallers’ information blitz programs can help you to drive traffic to your business, develop an awareness of your brand, increase sales, and enhance customer loyalty.
Our company is perfectly positioned to handle requests for telemarketing consulting. Professionally trained agents are at your disposal to supervise and set up campaigns and ensure that clients get the most out of their investment.
ExpertCallers’ telemarketing consulting services include on-site analysis, scripting analysis, audits on performance, reporting specifications, and many more. The ExpertCallers’ team has the required expertise to efficiently create personalized telemarketing scripts, training modules, benchmarking services, etc. to ensure client satisfaction in everything we do.
We provide tailor-made solutions to address customer issues and deliver superior quality customer care to those who have requested a call back for more information. Our service allows clients to meet customer needs promptly and ensures better retention rates.
It can be quite tough to pay attention to every customer at all times. Sometimes, you might end up devoting less attention to some customers and sending them to your competitors. At such moments, you expect a dedicated telemarketing outsourcing company to back you up.
ExpertCallers makes sure that your telemarketing activity is well-organized and makes targeted customer care calls to maximize the potential and reduce attrition rates. With our customer care calls, you can profile your customer base and make regular calls as a part of your targeted customer care campaign.
ExpertCallers’ telemarketing consulting services include on-site analysis, scripting analysis, audits on performance, reporting specifications, and many more. The ExpertCallers’ team has the required expertise to efficiently create personalized telemarketing scripts, training modules, benchmarking services, etc. to ensure client satisfaction in everything we do.
We have extensive experience in delivering technical support that extends over tier 2 and tier 3. Trained and certified professionals ensure customer’s queries and issues are handled speedily and downtime is minimized.
We, at ExpertCallers, understand that delivering high-quality technical support is an integral part of sales strategy and product evaluation for a prospective client. So, we direct our best efforts towards providing the best tier 2 and tier 3 technical support to our clients. We offer several services, such as installation, help desk, managed services, and a wide range of support solutions for technology products. To provide hands-on support, we frequently use remote desktop management. At ExpertCallers, every support phase, resolution, and performance metric on tier management is documented so that customers get the best service.
As an entrepreneur, you must consider hiring a team of experienced professionals through a telemarketing outsourcing company. If you are on a tight budget, this will work out better for your business, rather than hiring an individual in-house to handle all your telemarketing needs. This is recommended because outsourcing ensures your employees have the bandwidth to focus on other important aspects of your company.
Besides, the most important way to keep moving forward with your business is to strive to improve sales growth. ExpertCallers offers unparalleled telemarketing services so that we can take our clients closer to all their sales-related goals with the utmost ease. So, all you need to do is outsource telemarketing services to ExpertCallers and witness an exponential rise in your sales revenue and business growth.
We let you pick one or multiple delivery centers according to your preference and requirement.
Here are some of the benefits that you can enjoy when you outsource telemarketing services to us:
When you outsource telemarketing services to ExpertCallers, you will partner with a telemarketing company that is extremely skilled at seamlessly blending the right resources and services together in the right combinations to improve sales.
If your services need a customized telemarketing campaign, we provide it with great competency. We will tailor your campaign to meet market diversity and get appropriate outcomes in terms of brand visibility and product/service awareness.
We provide you with teams consisting of agents with wide experience in cold calling and telemarketing activities. Our skilled telemarketers know the art of building rapport so the that success rates of our calls are high.
Unlike standard telemarketing companies, we use the most advanced technology to provide uninterrupted services to our clients. We can also set up new processes as required by our customers.
Telemarketing is a viable marketing strategy, and when you take the help of outsourced telemarketing services they will assist you with lead generation, campaign management, and other services that are vital and ensure that you generate the highest ROI. If you’re looking for the best telemarketing companies in India for your services, then keep reading to better understand the essential factors that will help you find one that fits your needs.
We live in the digital age, and telemarketing has a stronghold in the B2B and B2C environments. For many utsourcing telemarketing companies services are the last weapon in their arsenal to bring about relevant leads and persuade someone to buy their product or service. Telemarketing is a great business move if they like to remind people about their business while building a positive rapport. Here are some of the top reasons why you should consider outsourcing telemarketing:
One of the main advantages of outsourcing telemarketing is flexibility. You may not need a full-time salesperson or someone to answer customer calls. However, outsourcing your telemarketing efforts to an agency that offers flexible payment and service structures can suit your business, in the long run. The telemarketing company will provide you with a quote that is based on your specific needs or they will have pre-determined packages that help you choose from various inclusions.
Effective time management is key if you are thinking of telemarketing outsourcing. Knowing how to manage your time is a challenging element, especially if you have a successful and growing business. If an entrepreneur has too much on their plate, they will eventually begin to crumble under the pressure. This is where automation and outsourcing become a strong factor in a growing business. It frees up time for your main employees and helps them focus on daily operations in the business. They can focus on shipping new products, closing existing transactions, and pursuing new leads, instead of tracking orders or answering queries about your products/services.
Telemarketing is so much more than just selling products and making a couple of cold calls. It’s an effective way of staying in touch with your customers (past and present) and keeping them hooked onto your company. When you rely on the expertise of a telemarketing outsourcing company for your needs, you ensure that the previous customers are still being pursued, and you get to focus on bringing in new customers.
Sales and telemarketing are more than a job, they are skill sets. When you make use of outsourced telemarketing services, you hire someone to focus on daily calls and make sales. This will ensure high conversions and dealing with inbound calls.
When it comes to outsourced telemarketing services, there are various factors why a business might want to outsource. It depends on what they can handle and their experience levels. Take the case of a startup where the size of the entire workforce is probably a handful. It would probably be highly inefficient to involve the core development team to also double up as telemarketers. Or take the case of a company located in Eastern Europe where employees may not be comfortable with the English language but their customers are predominantly an English-speaking demography. Outsourcing can be a great lifeline for businesses in such cases. Expert Callers are among the leading telemarketing agencies in India offering outsourcing services, which can save time and effort by involving the right expertise.
A major advantage that telemarketing offers over sales force and other direct marketing methods is human interaction. When used correctly, telemarketing can be a significant addition to the marketing strategies. Using the telephone ensures flexibility, cost efficiency and personalizes the marketing approach. Telemarketing also ensures a wider reach, thus helping businesses explore newer markets and audience subsets which can help boost sales and brand awareness.
We, at ExpertCallers, understand that every business has its individual needs. Therefore, we offer a highly flexible pricing model that can be customized according to your business requirements. Please reach out to us for a detailed breakdown of our pricing structure.
Telemarketing can be used to generate leads, set appointments, identify prospects, help with market research and surveys, measure NPS, close sales or collect marketing information about customers. For businesses, it can be an invaluable tool for marketing strategy that can save time and financial resources with many benefits of direct contact with customers. Telemarketing can also be used in conjunction with other marketing strategies to enhance your advertisement and personal selling efforts.
Although telemarketing and telesales both involve making calls to people, telesales is more of a sales tactic while telemarketing lays down several ways to contribute to business interest and growth. Telesales requires you to deal with incoming calls or cold call prospective customers and try to convert them. On the other hand, telemarketing focuses on creating brand awareness and lead generation instead of just sales.
Telemarketing is a highly cost-effective method to promote your products or services. Telemarketing companies that take up outsourcing requirements have a team of well-trained and dedicated personnel to handle your customer queries and issues, you don’t have to invest much of your time and efforts to train your employees for that. Moreover, it also saves you from the costs associated with infrastructure and other tools needed for your tele=marketing campaign. You don’t need to pay any additional charges for the agents as everything is usually covered in the price charged by the telemarketing company.
ExpertCallers has a wide range of clients from different verticals, such as banking and finance, retail, healthcare, etc. We also work for clients belonging to the elite group of Fortune 500 companies.
You can manage simple tasks like – updating customer lists that aren't too long, maintaining contacts with old clients. For high-volume tasks that may take up your team's valuable time, hiring an agency can be more productive. By relying on the best telemarketing companies in India like ExpertCallers, you can optimize your marketing activities to a great extent.
Expert Callers has its delivery centers located in India, Philippines & South America that help provide customer support in English, Spanish, Portuguese, German, Arabic and French.
Our services are open for our clients 365 X 24 X 7 days.
At ExpertCallers, we follow stringent data security measures and privacy policies to ensure that your information stays completely confidential. Our staff is bound by non-disclosure agreements, which if they fail to comply can bring legal prosecution.
Our payment terms are linked with the kind of signup agreed upon. For project trials, we usually collect 100% of the advance amount. For ongoing projects, only a month’s payment is collected in advance wherein the second payment can be paid post completion of 2nd month of support. For a detailed understanding please reach out to us.
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