Outsource Retail and eCommerce Call Center Services

Inspiring Customers, Driving Sales

ExpertCallers have extensive experience in providing outsourced call center services for retail and ecommerce industry. We combine highly experienced resources with latest technology and best industry practices to create a seamless, personalized and high-quality call center services that enables you to provide round-the-clock support, resolve issues, reinforce customer loyalty and promote your brand.

Our retail and ecommerce call center service gives you the golden chance to connect with customers no multiple fronts — such as voice, email, social media and live chat— and offer personalized attention to every interaction. This not only enhances customer satisfaction but also drive sales.

We Provide a Range of Outsourced Call Center Services for Retail and eCommerce Industry

We provide customized call center outsourcing services to consumer product companies, hypermarkets, grocery store chains, luxury retailers, multi brand outlets, speciality stores, departmental stores, warehouse retailers, chain stores, multi-national retailers and more. This includes:

We provide prompt and reliable customer support services that ensure customer’s queries and issues are handled speedily, without any downtime.

Our customer care executives are well trained to handle customer complaints or any sensitive situation and maintain their etiquette.

ExpertCallers possess experts who can handle customer retention and loyalty program management services efficiently. We help to maintain customer’s interest and promote effective sales.

We provide comprehensive help desk services that helps improve customer satisfaction by meeting a variety of customer needs.

We provide consistent outsourced email support services that helps us to seamlessly resolve prevalent issues and maintain good relationships with the customer.

We provide tailor made live chat solutions to address customer issues and deliver superior quality customer support without any lag.

Other Prominent Outsourced Call Center Services for Retail and eCommerce Companies Provided by Us:

  • Sales Support Services
  • Retail and eCommerce Answering Services
  • Payment / Billing Support Services
  • Order Enquiry, Taking and Processing Services
  • Collections
  • Real-Time Sales Guidance
  • Order Taking
  • Order Tracking
  • Status Enquiry
  • Order Fulfilment Enquiry
  • Order-Related Notifications
  • After-hours and Overflow Answering
  • Post-Sale Product Usage Guidance
  • Product Recalls
  • Product Returns
  • Brand Advocacy
  • E-commerce Receptionist

Key Differentiators

Experienced Team

We have cherry picked a team of highly skilled help desk support executives with a minimum of six years of experience in the industry. We tap into this expertise to provide highly customized retail and ecommerce call center services that deliver smooth results at every level.

Round-the-clock Service

Leveraging our global delivery centers located in five diffierent geographies, namely India, Philippines, Bolivia, Columbia and Argentina, we deliver round-the-clock retail and ecommerce support to customers across the globe.

Multi-Channel Support

We are well-versed in providing retail and ecommerce customer services through all communication channels in demand. We provide customer support through inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service).

Multi-lingual Expertise

We cater our retail and ecommerce call center services in 40+ languages to meet the requirements of customers at different locations. This includes popular languages such as English, Mandarin, Spanish, German, French, Arabic, Dutch, Danish, Portuguese, Greek, Russian, Swedish and so on.

Here’s How Companies Have Benefitted by Outsourcing Call Center Services for Retail and eCommerce Industry

  • We helped a global online medicine retailer, which uses emails as the chief medium of communication with customers, handle over 5000 support requests every day and provide apt response in less than 10 hours
  • Our retail and ecommerce call center services helped a global e-retailer provide seamless customer support in 20+ languages

Why Outsource Call Center Services for Retail and eCommerce Industry to ExpertCallers?

When you outsource retail and ecommerce call center services to ExpertCallers, you can be assured of the following benefits:

  • Highly trained staff
  • Customized retail and ecommerce call center service packages
  • Cost-effective services
  • 24x7x365 support
  • Guaranteed increase in customer satisfaction levels
  • Reduce shopping cart abandonment
  • Capture and manage leads
  • Encourage return purchases
  • Grow average order size
  • Increase sales

When you outsource call center services for retail and eCommerce companies to ExpertCallers, you’ll partner with call center service provider that is extremely skilled in demonstrating the brand image, philosophy and the ethos of your brand by working as an extension of your company.

Contact us today & discover the advantage of outsourcing call center services for retail & eCommerce companies to ExpertCallers.