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Outsource Disaster Recovery Services

Do Away with Disruptions and Downtime

 inbound call center services

ExpertCallers’ call centers offer a comprehensive suite of offshore disaster recovery services to keep your mission-critical systems up and running under all types of adverse circumstances. With world-class infrastructure and end-to-end managed services, we ensure critical business information can be recovered quickly and efficiently to minimize downtime and keep your business function smoothly.

We believe a great way to prepare for disaster recovery is to have a robust plan in place. Given that operations and requirements vary across enterprises, tailoring a customized plan can be extremely helpful when disaster strikes. That’s why we offer a range of recovery options to help you meet your specific needs. After devising a plan, we work with you to review, refine, and execute it on a pilot basis to ensure it will work when the time comes.

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We Provide a Range of Disaster Recovery and Business Continuity Services

Site Level Disaster Recovery Services

Meant for a facility that is reserved exclusively for the company.

State Level Disaster Recovery Services

Involves the provision of additional seats in the same city or state.

National Level Disaster Recovery Services

Involves the provision of additional seats in a different state or city.

Operations Disaster Recovery Services

Includes the maintenance of disaster recovery centers.

Geography Disaster Recovery Services

Recovery services based at the site, state, or country level.

Cold Disaster Recovery Services

Involves shifting of a call center to the second functioning center in the other city.

Hot Disaster Recovery Services

An online center ready for agents to move in case of an emergency and traffic can be redirected to it.

Warm Disaster Recovery Services

Involves installation of applications and redirecting WAN link at a different set up with computers and cabling.

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

We are Different; Here's Why

Here’s How Companies Have Benefitted by Outsourcing Disaster Recovery Services to ExpertCallers?

Our call center disaster recovery service helped a leading general insurer in the UK build a fail-safe backup for the operations of its captive offshore development center in India.

We helped a voice and data telephony company with 200 million+ subscribers, develop a robust disaster recovery monitoring and management solution

Disaster Recovery Agents
250000 Sq. Ft of Dedicated and shared recovery space
state-of-the-art Recovery facilities worldwide

Why Outsource Disaster Recovery Services to ExpertCallers?

For business continuity, disaster recovery is essential. As businesses today are performing in a highly competitive world, one mistake with data can result in severe repercussions. Data is among the crucial assets of a company, and therefore, protecting the data should be on top of the priority list for organizations.

Outsourcing your disaster recovery services to an expert is often the best solution because it’s a simple and easy way to make sure that your data stays safe and can be recovered in case of an incident.

Here are some of the benefits that you’ll gain when you outsource disaster recovery and business continuity services to an expert disaster recovery company such as ExpertCallers:

Access to Expert Service

Coming up with a plan for disaster recovery isn’t all you need to do. You have to make sure that all your business processes are assessed and a thorough evaluation has been done to identify any probable failure points. But as you outsource your disaster recovery needs, you can get access to help and support from the experts who can help you plan and implement an effective business continuity plan. ExpertCallers takes pride in guiding its clients through their business success.

Operational Stability

Our all-in-one solution for disaster recovery, backup, and data storage minimizes the effects of disruption and provides complete operational stability to your company. Generally, companies miss considering their growth while planning out their IT requirements for an in-house team. But, as your business grows, you will have to invest in new storage devices, servers, networks, and software. You also have to make sure that the new systems are compatible with your existing infrastructure and the new data can be easily merged with the old data. As ExpertCallers already have all the required data centers and resources in place, outsourcing them your backup and data recovery solutions will ensure that your business expansion is handled appropriately. This will help you shift your focus on more important things and run your business with more efficiency.

System Retrieval

Unlike other disaster recovery companies, our outsourced disaster recovery services seamlessly support the recovery of your critical systems. Getting all your systems online to a functional state during a recovery phase can be tough when your IT department is overwhelmed with other troubleshooting issues. Besides, if the projects are done in-house, it could stress the resources and delay the restoration process. As the stakes are incredibly high, it is better to let an expert handle such tasks so that the performance and availability demands can be met effectively. ExpertCallers offers managed backup and disaster recovery solutions that guarantee fast recovery times and peace of mind.

Mitigate Financial Exposure

By following stringent practices and maintaining standard operating procedures we reduce the risk of monetary loss. Besides, outsourcing disaster recovery to ExpertCallers can result in immediate cost savings for your business. You don’t have to worry about hardware and infrastructure management, and also save your time and money from recruitment, specialist fees and hiring full-time candidates for the process. We also offer a sound and transparent pricing model so that you can manage your costs better and know how they are being utilized.

Easy and Effective Management

Many companies feel that they lose control over the processes as the service provider handles all of them. But that’s not true. ExpertCallers offers transparency in its approach to backup and data recovery processes enabling the clients to exercise their control over the functions. Therefore, clients are rather more involved in the management of the project. When you outsource recovery and data backup services, it is convenient to get along with backup scheduling, choosing which files need to be restored or designating recovery destinations without much training.

Greater Impact on The Bottom Line

Managing an IT department is already hard enough. Adding disaster recovery services on top of it can blow things out of proportion in a jiffy. ExpertCallers’ team of professionals and state-of-the-art infrastructure can handle every data protection requirements of the customer. We can manage everything from maintaining the software to implementing the technology and upgrading it. This saves you precious time and financial resources that can be used to improve your overall productivity and make a greater impact on the bottom line.

Ensure Compliance

Modern-day firms have to satisfy several compliance regulations to keep their businesses on and running. HIPAA, SOX, PCI DSS, FedRAMP, FISMA, etc. are some of the standards that have brought about a drastic change in the way data center practices are followed across multiple industries.

This means that it is no longer enough to maintain the weekly backups of the data. The General Data Protection Regulation requires you to have the ability to restore data availability and access quickly in the case of an incident as well as test and assess how effective the data protection plans are. It is also important to take documented steps to make sure that data backup and recovery efforts are effectively producing the intended results.Our disaster recovery outsourcing services will help you meet such legal and regulatory requirements.

Other benefits of outsourcing disaster recovery services to ExpertCallers:

  • 99.99% reliable disaster recovery services
  • Experienced and certified personnel
  • Highly reliable data security and infrastructure
  • Highly cost-effective services
  • Enterprise-class data center
  • State-of-the-art hosting facilities
  • Competent data backup/restore system
  • Information Security protection (Firewall, IDS)
  • High-speed internet connectivity
  • Backup power
  • Highly skilled and experienced technical, operational and administrative workforce
  • High-end computers, peripherals, network connectivity, communications equipment

When you outsource disaster recovery services to ExpertCallers, you will partner with a disaster recovery company that is extremely skilled in removing those unpredictable factors that threaten the ability of your company to provide uninterrupted critical services to customers.

Talk to us

Contact us today and discover the advantage to outsourcing outbound call centre services to ExpertCallers.
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