Outsource Medical and Healthcare Call Center Services

Delivering Speed and Efficiency to Your Healthcare Call Center Operations

ExpertsCallers has over 13 years of experience in providing HIPAA compliant medical and healthcare call center services to healthcare practices world over. Leveraging this experience, we help healthcare organizations to seamlessly manage every inbound and outbound interaction in a cost-effective manner.

We Provide a Range of Outsourced Medical and Healthcare Call Center Services

We provide a range of medical and healthcare call center services to hospitals, clinics, pharmacies, distributors and many more. This includes:

24x7 Phone Answering Services

We are an experienced company specializing in handling healthcare queries of all types. By providing quick and efficient solutions to patient issues round the clock, we ensure that not even a single emergency call is left unanswered.

Appointment Setting Services

Leveraging a multichannel approach that includes use of voice calls, emails, and live chat, we have put together a streamlined appointment scheduling & reminder services that will help you to keep your calendar full and reduce no-shows.

Claims Processing Services

Our team of claims processing experts can efficiently handle the process of examining and managing claims, thereby ensuring that there is a surge in clean claim rates, reduce revenue detriment and cut down manual procedures.

Insurance Verification Services

We have put together a team of highly skilled and experienced team of insurance verification specialists who can seamlessly contact the insurance company and complete the pre-authorization, pre-certification and pre-determination processes in a timely and cost-effective manner.

Other Medical and Healthcare Call Center Services Offered by ExpertCallers includes:

  • Order Processing Services
  • Front Desk Services
  • Collections Services
  • Medical Device Sales Services
  • Physician, Pharmacist and Patient Survey Services
  • Emergency Enquires Management Services
  • General Enquiry Services
  • Pharmacy Helpline Services
  • Drug and Medical Devices Launches Services
  • Clinical Trials Registration Services
  • Pre-admission Planning Services
  • Healthcare Plan Services
  • Home Care Assistance Services
  • Event Registration Services
  • Call Volume Support Services
  • Benefit and Claim Inquiry Services
  • Dental Answering Services
  • Patient Information Verification Services
  • Physician Referral Services
  • New Member Welcome Calls Services
  • Medication Reminder Services
  • Billing Enquires Management Services
  • Health Insurance Exchange and Payment Reminder Services
  • Customer Support Services
  • Post Discharge Follow Up Services
  • Claim Status Services

We are Different; Here's Why

Uncompromising Quality

Our clients don’t compromise on quality and so do we. Banking on systems enhancements to streamline workflow and data analytics to take informed decisions, we have created a call center system that churns out high-quality call center services day-in and day-out.

Experienced Staff

We have handpicked a team of highly skilled employees who have a minimum of six years of experience in dealing with calls related to medical and pharmaceutical companies. So, you can rely on us for accuracy, promptness, and professionalism.

Quality Monitoring and HIPPA Compliance

Unlike standard healthcare call center service providers, we put together a highly specialized HIPAA compliance team, which ensures that there is no breach in compliance at any given time. The team also screens and validates the quality of the answers to ensure standards are met always.

Here’s How Companies Have Benefitted by Outsourcing Medical and Healthcare Call Center Services to ExpertCallers:

  • Our physician answering services helped a US based hospital to efficiently manage patient visits, insurance forms and patient calls.

  • Our medical and healthcare call center services helped a medical product manufacturing company in successfully promoting their new product in the field of diabetology.

Why Outsource Medical and Healthcare Call Center Services to ExpertCallers?

Here are some of the benefits that you’ll gain when you outsource medical and healthcare call center services to ExpertCallers:

  • 24/7 operations
  • 100% HIPAA complaint services
  • State-of-the-art voice mail system
  • Customized reports
  • Lowest price guaranteed
  • Secure messaging
  • Multi-lingual support
  • Call forwarding assurance
  • Automated on-call scheduling
  • Automated check-in and check-out
  • Caller ID on every message
  • Customized scripting on every account

When you outsource medical and healthcare call center services to ExpertCallers, you’ll partner with medical and healthcare call center service provider that excels in providing customized call centers that canters to unique call center requirements of physicians, hospitals, hospices, medical equipment companies, pharmacies, therapists, nursing registries and other care givers.

Contact us today and discover the advantage of outsourcing medical and healthcare call center services to ExpertCallers.