ExpertsCallers has over 13 years of experience in providing HIPAA compliant medical and healthcare call center services to healthcare practices world over. Leveraging this experience, we help healthcare organizations to seamlessly manage every inbound and outbound interaction in a cost-effective manner.
In the era of COVID-19, healthcare organizations must create and ensure resources and infrastructure that supports patient inflow, medical staff, and care team members. When a patient seeks medical care for COVID-19 they go into a hospital with many concerns like if they will receive high-quality care if the information provided to them is up-to-date, and that their exposure to the virus is less; also, that they are not exposing the virus to the hospital staff as well.
Infection control is where the healthcare call center comes into play. The services are essential because patients who may have the novel coronavirus will want to reach the nearest treatment center with minimal effort and maximum safety. Healthcare call center call services are highly recommended for major hospitals so that they can direct patients to the right care during the outbreak. It’s suggested that hospitals take help from a health call center while taking in patients who may be diagnosed with COVID-19. Currently, it's quite challenging for hospitals to manage the increasing patient inflow and it puts the health of fellow patients along with hospital staff at risk. If hospitals seek out assistance from health call centers, they can be prepared for the patient and avoid being overwhelmed by overcrowded patient rooms and expand on remote care programs (if necessary).
We are an expert healthcare call center outsourcing services company that ensures your healthcare institution or organization matches the benchmarks that the present-day customer looks for. We offer customer service through all in-demand channels, such as phone support, SMS, live chat, email management, IVR, etc. With ExpertCallers as your outsourcing partner, you can expect all customer interactions to be handled in a streamlined, time-efficient and accurate way, thus enabling your employees to direct their focus on tasks that are more important.
We provide a range of medical and healthcare call center services to hospitals, clinics, pharmacies, distributors and many more. This includes:
Even though it may be unsettling to think of the healthcare field as an “industry” and the patients as “customers”, the transactional nature of hospitals follow the same principles that lead to the success of traditional retail and commercial organizations, and this includes customer service.
Internet and smartphones have come up as new and popular communication channels that provide healthcare services and live agent access via telephonic services. This is one of the most preferred channels for patients that seek immediate assistance. Additionally, healthcare call center services will continue to adapt to other channels; also, they have become quite capable of satisfying patients and increasing the value for the hospitals.
You cannot expect a satisfactory customer service experience by just having a telephone line that is accessible to your target customer base. A telephone line that is slow and excessively automated can hurt your hospital’s brand. Most people who reach a hospital find that it takes too long to reach an agent and they will hang up feeling frustrated that they couldn’t speak to a real person.
So, they must provide real, personalized, and reliable health care customer service agents on the phone. They should be able to provide quick, accurate, and personal attention to the patient on-call. This approach will help reduce call abandonment and result in better brand referrals.
Many alternative payment models demand hospitals highlight patient follow-ups because it will ensure satisfactory results. Healthcare call centers that offer outbound calling are positioned perfectly for any advanced objectives that include follow-ups because it’s the most common type of outbound call.
When medical centers outsource to a healthcare call center, they tend to see an increase in organic referrals (which are usually word of mouth) due to the professional customer support and service meted out to patients . Infact, three-quarters of patients have said that they would recommend a hospital that prioritizes its patients.
ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:
We let you pick one or multiple delivery centers according to your preference and requirement.
Our physician answering services helped a US based hospital to efficiently manage patient visits, insurance forms and patient calls.
Our medical and healthcare call center services helped a medical product manufacturing company in successfully promoting their new product in the field of diabetology.
When you choose ExpertCallers, you will partner with an inbound call centre outsourcing company that is extremely skilled at seamlessly blending the right resources and services together in the right combinations to improve customer care, reduce contact centre costs and achieve greater efficiencies for your company.