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Customer Care Outsourcing
Embark on a customer care journey like no other through our outsourcing services, where we turn every interaction into a delightful experience
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Streamline Operations with
Expert Customer Care Outsourcing Services
ExpertCallers is a leading customer care outsourcing provider with over a decade of experience; we offer 24/7/365 coverage and fully manage customer support for clients worldwide. Our world-class agents, trained by industry experts, consistently achieve over 96% Customer Satisfaction Score (CSAT). We seamlessly integrate with your CRM & ERP systems, ensuring a smooth transition. With multilingual support and a customer-centric approach, our empathic and professional agents are ready to enhance your business.
Trust ExpertCallers for top-notch support strategy and certified agents onboarded through a rigorous process.
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24/7Support -
300+Trained Agents -
>96%CSAT Score -
30,000+Interactions Handled Everyday
Go Beyond Customer Expectations withCustomer Support From Expert Callers
Customer Inquiry Resolution
Provide expert problem-solving to address customer inquiries promptly and effectively.
Product/Service Information Provision
Deliver comprehensive and accurate product/service information to assist customers in making informed decisions.
Order Management Assistance
Efficiently facilitate order placement, tracking, and cancellations to ensure seamless transactions.
Complaint Resolution
Our representatives implement effective strategies to address and resolve customer complaints, ensuring utmost satisfaction.
Returns/Refunds/Exchanges Processing
ExpertCallers expertly manage returns, refunds, and exchanges to facilitate seamless resolution of customer requests.
Technical Issue Resolution
We offer proficient technical support to troubleshoot and precisely resolve customer technical issues.
Account Management
The customer representatives oversee customer accounts, ensuring accurate and personalized information management.
Customer Satisfaction Feedback Collection
Our representatives methodically gather customer feedback to measure satisfaction levels and drive continuous improvement.
Upselling/Cross-selling
Leveraging product knowledge and customer needs to offer personalized recommendations and drive additional sales.
Issue Escalation
Effectively escalating complex or unresolved issues to higher-level support or management for prompt resolution.
Interaction Documentation
We thoroughly document customer interactions to maintain a comprehensive record for future reference and analysis.
Product and Policy Knowledge Update
Our agents continuously update product knowledge and stay informed about company policies to provide up-to-date information and guidance.
Interdepartmental Collaboration
We collaborate seamlessly with other departments to ensure swift and efficient resolution of customer issues.
Communication Management
We efficiently manage customer communication across various channels, ensuring prompt and effective responses.
Exceptional Customer Service Provision
Our experts exemplify professionalism and empathy to deliver outstanding customer service, leaving a lasting positive impression.
Business Answering Services : Providing Professional Support
for Your Business
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Medical Offices
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E-commerce and Retail Stores
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Law Firms
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Educational Institutions
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Real Estate Agencies
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Small and Medium-sized Businesses
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Financial and Banking Institutions
Business Answering ServicesProviding Professional Support
for Your Business
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Medical Offices
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Law Firms
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E-commerce and Retail Stores
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Real Estate Agencies
-
Financial and Banking Institutions
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Educational Institutions
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Small and Medium-sized Businesses
Why Customer Care Outsourcing to ExpertCallers?
Cost Savings
ExpertCallers’ Customer care outsourcing reduces operational costs, saving on infrastructure, hiring, training, and technology expenses.
Scalability
Outsourcing to ExpertCallers allows businesses to scale customer care operations based on fluctuating demand quickly.
Access to Expertise
Our customers gain access to specialized knowledge and trained professionals, enhancing customer satisfaction.
Enhanced Efficiency
Our past clients have experienced a focus on core competencies, increasing operational efficiency and productivity.
24/7 Support
ExpertCallers provides round-the-clock customer support, catering to global customers in different time zones
Multilingual Support
Specialized benefits to ExpertCallers’ clients get support in multiple languages, expanding their global reach.
Advanced Technology
The company is at the forefront of technology adoption and invests in cutting-edge customer technology, tools, and infrastructure.
Flexibility and Agility
The seasonal business influence volumes, ExpertCallers allows quick adaptation to changing customer preferences and market dynamics.
Focus on Satisfaction
Outsourcing providers prioritize customer satisfaction through metrics and quality assurance measures.
Risk Mitigation
ExpertCallers helps its clients mitigate staffing, training, and compliance risks.
Enhance Customer ExperienceOptimize Operations with Outsourced Customer Service!
With a team of seasoned customer care professionals across diverse industries, ExpertCallers offers unparalleled expertise and efficiency. Our services come at reduced expenses, as we eliminate overhead, training and development costs, licensing and setup fees, payroll, and taxes. As an established company, we excel in attending to every intricate aspect of your program and workforce, ensuring everything runs smoothly.
ExpertCallersHappy Clients
