Outsource Reservation Booking Services

Helping Accommodate More Customers Through Streamlined Reservation and Online Booking Services

ExpertCallers excel in providing reservation and online booking services to businesses of all types and sizes. Our agents are well-trained to deliver high quality reservation booking services across industries that will help you to meet customer demands and improve business efficiency. Apart from reservation booking services, our experts’ team can also track responses and collect guest information based on requirement.

Scope of Our Offshore Reservation and Online Booking Services

Our inbound reservations and bookings services are used by companies of all sizes and complexities, including:

  • Healthcare: Hospitals, Doctor’s Appointment, Fitness Clubs, Health Seminars, Consultations
  • Hospitality: Hotels, Motels, Inns, Resorts, Serviced Apartments, Flotels, Hostels, Bed & Breakfasts, Homestays, Campgrounds, Lodges
  • Recreation: Ski Resorts, Spa, Salon Appointments, Amusement Parks, Zoos, Museums, Event Halls, Gyms, Parks, Fitness Clubs
  • Entertainment: Movie Houses, Theatres, Concerts, Studio Tours, Seasonal Events, Gaming Events
  • Travel & Tourism: Cruises, Ships, Planes, Trains, Travel Agencies, Tours, Buses, Taxicabs, Transportation Rentals, Study Trips
  • Food & Beverage: Restaurants, Bars, Fast food chains, Caterings, Cafes, Lounges, Banquet Service, Nightclubs, Pubs, Tea Shops, Wine Shops

While we can manage following reservation booking services:

  • Travel Reservations
  • Plane, Bus and Train Reservations
  • Restaurant Reservations
  • Event Reservations
  • Accommodation Reservations
  • Booking Doctor Appointments
  • Corporate Event Booking and Registration
  • Booking for Sports, Theatre, Entertainment and Charity Events
  • Salon and Spa Reservations

We are Different; Here's Why

24-Hour Customer Support

Leveraging our global delivery centers, we offer round the clock reservation booking assistance to companies spread across different geographies. 24X7 services ensure that no business is lost and provides highest level of convenience to our customers.

Best Pricing Structure

We offer reservation booking services at competitive prices. Unlike other outsourced reservation and online booking companies, our prices are not fixed and depend on the skills required to complete the task, call volume or the number of hours that needs to be spent on the project.

Quality Assurance

Being the leading outsourced reservation booking company, our staff are always focused on delivering quality services that are unparalleled in the industry. Each call is handled with due diligence, which ensures that there is no compromise in quality at any time.

Effective Training

We cherry pick our team and provide comprehensive training to ensure that they are prepared to handle every type of contingency. We carefully monitor every interaction and provide suggestion for improvements just to ensure they meet customer demands at all fronts.

Scalable Operations Model

We follow a robust and flexible operations model that can be customized as per the unique needs of your business. This allows you to seamlessly scale up resources during peak seasons and cost-effectively manage troughs in business during off seasons.

Quality Monitoring

Being a leading reservation and online booking company, we have made accuracy and quality as the corner stone of our offerings. Hence, we have deployed stringent monitoring system to track the quality of every call and ensure that there is no deviation in standards set forth by the client.

Here’s How Companies Have Benefitted by Outsourcing Call Center Services for Reservation and Online Booking to ExpertCallers:

  • Our outsourced reservation and online booking services helped a leading travel agency in Australia streamline their booking process and increase revenue by nearly 40%
  • Our call center services for reservation booking helped a US-based hospital increase occupancy by more than 60%

Why Outsource Call Center Services for Reservation and Online Booking to ExpertCallers?

The benefits that you’ll gain when you outsource call center services for online booking to an expert reservation booking company like ExpertCallers are many. This includes:

  • Up-time of 99.5% to provide uninterrupted support
  • Average call handling within 1.43 rings
  • CTQ parameters strictly followed
  • Complete flexibility
  • 24 x 7 multi-lingual support
  • ISO 27001 certified and PCI compliant
  • Response to phone calls is made instantly, zero wait time
  • Effective call management techniques
  • Seamlessly integrated technology

When you outsource reservation booking services to ExpertCallers, you’ll partner with reservation and online booking services company that is known for its customer-centric focus and excel in allowing customers to place reservations and make bookings according to their own needs and schedule.

Contact us today and discover the advantage of outsourcing call center services for reservation and online booking to ExpertCallers.