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Outsource Real Estate Call Center Services

Helping Deliver Prompt and Accurate Support to Real Estate Customers

Helping Deliver Prompt and Accurate Support to Real Estate Customers

ExpertCallers has extensive experience delivering high quality inbound call center services and outbound call center services to real estate agents, brokers, and investors across the globe. This experience and expertise enable us to offer highly personalized call center services that cover all facets of the real estate industry — starting from streamlining lead generation to optimizing property management to maintaining professional image & improving reputation to saving on internal costs.

Our multi-channel real estate inbound and outbound call center services equipped with the latest technology provides a refined platform to connect with the customers and deliver round-the-clock services for setting appointments, scheduling meetings, handling inquiries, managing overflows, recording realtor & client feedback and so on.

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Real estate firms have to stay in touch with agents and customers round the clock. On the other hand, potential clients might be trying to connect with you for buying or selling properties. Hence, having a strong and reliable communication system is necessary to broaden the customer base and handle existing customers excellently.

Cold calling in real estate is a critical task and is very important for gaining new clients. So, you might want to hire a dedicated team of professionals and get the commercial real estate cold calling task done in-house. But then, you also have to consider the costs involved in hiring and training these agents, keeping them on payrolls, providing them infrastructure and office space to name a few.

Outsourcing real estate cold calling services to ExpertCallers can be your best bet as that would reduce overhead costs and significantly improve your profits. Our team of professionals are well-versed in the nitty-gritty of cold calling guidelines and help develop the best real estate cold calling scripts to tactfully pursue prospects.

Going forward, let’s see what additional benefits can the real estate industry get by outsourcing its call center department to ExpertCallers.

We Provide a Range of Outsourced real estate Call Center Services

Benefits of Real Estate Call Center Services

By outsourcing real estate call center services, realtors can let well-trained and experienced agents carry out productive conversations with their prospects on their behalf. Some of the benefits that real estate companies can get from outsourcing their call center tasks are -

Lead generation and deal closure

Once a real estate company hands over the database containing customer details to the call center, the agents will start talking to the prospects to identify new opportunities. They will provide property investors and individuals with information regarding the upcoming residential and commercial projects to ensure getting a qualified inquiry and deal closure.

Build instant client connections

Real estate call center agents create an instant connection with your prospects and have far more leverage than automated voices. This makes your communication channels more reliable and contributes to your real estate business growth. Additionally, your call center service provider will help you get new clients and help maintain healthy relationships with the existing clients as well.

Outsourced Inbound and Outbound Call Center BPO Services

Answering services for after-hours

A real estate firm may have clients from all walks of life, who aren’t necessarily involved in 9-5 jobs. They could be nurses, doctors, or other service providers who work round the clock or whenever their services are called upon. Hence, it’s quite difficult to connect with them during regular business hours. That’s where real estate call services can help by answering calls after work hours so that your business remains functioning 24/7. Your customers can call anytime, and their queries will be addressed right away.

Seamless client handling

As a real estate firm, you will have to deal with several requests that need a rapid response from customers with varying priorities - from an anxious property seller, lender to a buyer in immediate need of a house. Call centers can deliver the right appointment setting services to schedule a time for customer interaction and handle queries as per your instructions, thus increasing overall client satisfaction. As professional call centers offering outsourcing services are capable of handling multiple clients at the same time, you don’t have to worry about your clients being put on hold while interacting with another client.

Suggesting the best property listings to prospects

Real estate call service agents can easily identify leads from the given database and pitch the perfect property listings to prospects. Partnering with professional call center companies can give you an edge over other realtors as they can pitch the same listing to your prospects before other agents do it.

Establishing a prospecting pipeline

Call centers try to identify new opportunities in the area by making genuine business connections and taking the time to gradually establish a prospecting pipeline. This helps to establish successful client connections.

Suggesting the client about property sale or lease

Whenever a lead is identified, call center agents will provide appropriate suggestions on the purchase, lease, or sale of the property to them. They are trained to leverage market knowledge and use it to help your prospects make the right decisions regarding the sale or lease of a property.

Staying alert to individual prospect needs

Call center service providers are aware that every prospect will have their individual needs and they need to be sensitive to their varying requirements at all times. Hence, they constantly keep checking in with the clients to understand their specific property management needs. Building versatility in their sales approach is imperative for call center companies.

Well-prepared scripts for effective cold calling

When it comes to cold calling prospects, the script plays a vital role. Sometimes, customers can put a question that can confuse the agents and make them sound ignorant. But, with the right script in place, these shortcomings can be eliminated. So, call center companies prepare a script by thoroughly researching and understanding the real estate market needs. Besides, cold calling is an important part of real estate appointment setting services.

Other Outbound Call Center Services includes:
  • Market Intelligence Services
  • Product Promotion Services
  • Information Verification Services
  • Third Party Verification Services
  • Outbound Sales Support Services
  • Customer Surveys Services
  • Debt Collection Services
  • Customer Loyalty Management and Retention Services

We Provide Range of Outsourced Real Estate Call Center Services

Companies have benefitted by outsourcing following real estate call center services to us:

Customer Support Services

Our team of skilled and experienced call center agents is well-versed in offering complete pre-purchase guidance and advisory support services as well as post-purchase assistance to customers and investors alike.

Real Estate Answering Services

We provide a range of real estate answering services for 24/7 support, after hours, business hours or even handling overflow calls. Through these services, we make sure that no business opportunity is lost, and no important message is left untaken.

As our real estate call center agents undertake every inbound and outbound call, you and your team will get plenty of time to evaluate opportunities and close more deals. Furthermore, having your customers reach an actual person in real-time is far better than directing them to an automated voicemail system. Our team of call center agents can develop a script that fits perfectly with the needs of your clients, whether they are looking to buy or sell.

Real Estate Lead Generation Services

We combine highly skilled resources with state-of-the-art technology and scientific lead generation techniques customized to the real estate industry to seamlessly identify, nurture and generate a robust pipeline of leads that are sales-ready.

Lead generation entails a lot of hard work and can be a time and money intensive process. That is why we at ExpertCallers are here to help with your lead generation campaigns. Our process is unique and streamlined in such a way so as to effectively contact, communicate, nurture your sales leads and turn them into sales opportunities. We also offer complete transparency while generating outbound leads. With unmatched support and calling features, we ensure that we follow-up at just the right time and generate more leads.

Chat Support Services

Leveraging our team of 2000+ live chat experts located in five different geographies — namely India, Philippines, Argentina, Bolivia, and Columbia — we offer complete pre-purchase to post-purchase assistance via live chat to property buyers and sellers across the globe.

Chat support is an easy and efficient way to market new products and services. ExpertCallers’ high-quality chat support services also ensure that the right customer service is delivered at the right time. We take care of the whole process right from the installation of the chat software up to its maintenance and up-gradation. The ExpertCallers team has wide expertise in assisting customers with their queries through chat as well as use it to cross-sell and up-sell whenever necessary.

Email Support Services

ExpertCaller’s robust, efficient and streamlined email support services are a perfect solution for checking and replying to emails satiating the needs of all investors and sellers. This service can be given 24/7 as well if demanded.

It is crucial to be able to maintain continuous and reliable communication with your clients to succeed in building customer relationships. Today, email is one of the most important and effective means of non-voice communication for businesses. And ExpertCallers make sure that our email support services are timely and precise. We have all the necessary resources, expertise, and professionals to help you deliver the best email support service to your clients and empower your brand building activities.

Real Estate Appointment Setting Services

Our tried and tested appointment setting service filters and delivers high-quality prospects to your sales team. Along with fixing appointments, we also collect and pass on crucial insights about the prospects, which will help you to make a sale at a quicker pace. Outsourcing call center services to ExpertCallers ensures that scheduling appointments don’t turn out to be an expensive distraction and all the appointment related phone calls are handled professionally.

Today, most people don’t have much time to schedule an appointment during their working hours. But, with our real estate appointment selling services, it is easier to accommodate all your clients’ scheduling needs at a time that is convenient for them. Our software can be integrated with your existing scheduling software to accommodate any scheduling scenarios and send you instant updates or vital information regarding appointment times.

Real Estate Cold Calling Services

Leveraging our 13 years of experience in the industry, we offer strategic offshore real estate that is designed to carry out highly targeted and professional campaigns to acquire new customers thick and fast.

Other popular real estate call center services provided by us:

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

We are Different; Here's Why

Here’s How Companies Have Benefitted by Outsourcing Real Estate Call Center Services to ExpertCallers:

Our outsourced real estate call centers services helped a well know real estate company to provide a streamlined omnichannel support system that managed all interactions in a better way and at affordable prices.

Our real estate call centers outsourcing services helped a leading real estate agency in promoting their new venture to customers

Why Outsource Real Estate Call Center Services to ExpertCallers?

When you outsource real estate call center services to ExpertCallers, you will witness the following benefits:

  • Affordable and flexible pricing
  • Operational transparency
  • Unmatched quality
  • Complete data security
  • State-of-the-art infrastructure
  • Skilled workforce
  • Omnichannel customer support
  • Easy integration with a CRM system
  • Workforce optimization

Many realtors are now realizing the importance of cold calling their prospects. Although they still have to meet their clients in person and show them the properties, calling them in advance helps to fix appointments and sets the stage for further communication with their customers. Your prospects who are looking to buy, sell, or rent a property will be happier to talk to a real person who has knowledge of real estate instead of the automated voicemail. So, you need to ensure that all your communications are handled properly and none goes unanswered.

Handling the incoming and outgoing calls in the real estate industry in the right way can take your business growth to the next level. But for that, you need to increase your customer base, and the right team of skilled agents can get that job done. Hence, the best option is to outsource real estate call center services. ExpertCallers is well-equipped with the latest technology, infrastructure, and trained personnel who specialize in handling customer calls excellently.

When you outsource real estate call center services to ExpertCallers, you’ll partner with a real estate call center service provider that has years of experience in providing customized call center services to real estate agencies of all sizes. Our customer-centric approach and quality services help empower and improve the reputation of your company.

Talk to us

Contact us today and discover the advantage to outsourcing inbound call centre services to ExpertCallers.
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