ExpertCallers has extensive experience delivering high quality inbound call center services and outbound call center services to real estate agents, brokers, and investors across the globe. This experience and expertise enable us to offer highly personalized call center services that cover all facets of the real estate industry — starting from streamlining lead generation to optimizing property management to maintaining professional image & improving reputation to saving on internal costs.
Our multi-channel real estate inbound and outbound call center services equipped with the latest technology provides a refined platform to connect with the customers and deliver round-the-clock services for setting appointments, scheduling meetings, handling inquiries, managing overflows, recording realtor & client feedback and so on.
Real estate firms have to stay in touch with agents and customers round the clock. On the other hand, potential clients might be trying to connect with you for buying or selling properties. Hence, having a strong and reliable communication system is necessary to broaden the customer base and handle existing customers excellently.
Cold calling in real estate is a critical task and is very important for gaining new clients. So, you might want to hire a dedicated team of professionals and get the commercial real estate cold calling task done in-house. But then, you also have to consider the costs involved in hiring and training these agents, keeping them on payrolls, providing them infrastructure and office space to name a few.
Outsourcing real estate cold calling services to ExpertCallers can be your best bet as that would reduce overhead costs and significantly improve your profits. Our team of professionals are well-versed in the nitty-gritty of cold calling guidelines and help develop the best real estate cold calling scripts to tactfully pursue prospects.
Going forward, let’s see what additional benefits can the real estate industry get by outsourcing its call center department to ExpertCallers.
By outsourcing real estate call center services, realtors can let well-trained and experienced agents carry out productive conversations with their prospects on their behalf. Some of the benefits that real estate companies can get from outsourcing their call center tasks are -
Once a real estate company hands over the database containing customer details to the call center, the agents will start talking to the prospects to identify new opportunities. They will provide property investors and individuals with information regarding the upcoming residential and commercial projects to ensure getting a qualified inquiry and deal closure.
Real estate call center agents create an instant connection with your prospects and have far more leverage than automated voices. This makes your communication channels more reliable and contributes to your real estate business growth. Additionally, your call center service provider will help you get new clients and help maintain healthy relationships with the existing clients as well.
A real estate firm may have clients from all walks of life, who aren’t necessarily involved in 9-5 jobs. They could be nurses, doctors, or other service providers who work round the clock or whenever their services are called upon. Hence, it’s quite difficult to connect with them during regular business hours. That’s where real estate call services can help by answering calls after work hours so that your business remains functioning 24/7. Your customers can call anytime, and their queries will be addressed right away.
As a real estate firm, you will have to deal with several requests that need a rapid response from customers with varying priorities - from an anxious property seller, lender to a buyer in immediate need of a house. Call centers can deliver the right appointment setting services to schedule a time for customer interaction and handle queries as per your instructions, thus increasing overall client satisfaction. As professional call centers offering outsourcing services are capable of handling multiple clients at the same time, you don’t have to worry about your clients being put on hold while interacting with another client.
Real estate call service agents can easily identify leads from the given database and pitch the perfect property listings to prospects. Partnering with professional call center companies can give you an edge over other realtors as they can pitch the same listing to your prospects before other agents do it.
Call centers try to identify new opportunities in the area by making genuine business connections and taking the time to gradually establish a prospecting pipeline. This helps to establish successful client connections.
Whenever a lead is identified, call center agents will provide appropriate suggestions on the purchase, lease, or sale of the property to them. They are trained to leverage market knowledge and use it to help your prospects make the right decisions regarding the sale or lease of a property.
Call center service providers are aware that every prospect will have their individual needs and they need to be sensitive to their varying requirements at all times. Hence, they constantly keep checking in with the clients to understand their specific property management needs. Building versatility in their sales approach is imperative for call center companies.
When it comes to cold calling prospects, the script plays a vital role. Sometimes, customers can put a question that can confuse the agents and make them sound ignorant. But, with the right script in place, these shortcomings can be eliminated. So, call center companies prepare a script by thoroughly researching and understanding the real estate market needs. Besides, cold calling is an important part of real estate appointment setting services.
ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:
We let you pick one or multiple delivery centers according to your preference and requirement.
Our outsourced real estate call centers services helped a well know real estate company to provide a streamlined omnichannel support system that managed all interactions in a better way and at affordable prices.
Our real estate call centers outsourcing services helped a leading real estate agency in promoting their new venture to customers
When you outsource real estate call center services to ExpertCallers, you’ll partner with a real estate call center service provider that has years of experience in providing customized call center services to real estate agencies of all sizes. Our customer-centric approach and quality services help empower and improve the reputation of your company.