Call Center Outsourcing Services: Crafted to Convince and Connect
ExpertCallers, a Flatworld Solutions company, strives to help you build and nurture exceptional relationships with your customers. With over 12 years of experience in providing timely, reliable and efficient call center outsourcing services, we have perfected the art of transforming customer experiences into competitive advantages. We tap into this expertise to offer customized inbound and outbound call center outsourcing services to more than 300 clients of all sizes across geographies. We treat every phone call as an opportunity to create engrossing engagements that inspire customers. Be it generating leads, setting appointments, resolving issues or placing orders, we offer your business the experience, expertise, trust and value needed to augment reach and generate success. We combine highly experienced resources with streamlined processes, latest technology and stringent quality control mechanisms to make your inbound and outbound call center process more responsive and customer-centric. In the process, we help you deliver services that not only meet today’s needs but also overcome tomorrow’s challenges.
One-Stop-Shop for All Your Call Center BPO Needs
Being a leading provider of call center outsourcing services operating from India, we offer a range of call center BPO services, including:
Inbound Call Center Services
We combine state-of-the-art technology and streamlined practices to effortlessly turn an account complain or a question into a positive, well-handled inquiry.
Outbound Call Center Services
Creating and monitoring an effective outbound call center process is part of our DNA. We pitch value proposition in clear and concise terms to help you generate more revenues.
Cold Calling Services
Our cold calling experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.
Lead Generation Services
Our lead generation experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.
Appointment Setting Services
With a streamlined process for setting appointments, we ensure that clients meet or talk to the right prospects every time and get the most opportunities to generate revenue.
Customer Support Services
We have hand-picked a team of experienced customer support executives who are proficient at accurately handling all the dilemmas your customers within minimal time.
Email Support Services
We leverage our 12 years of experience in the industry to provide prompt and courteous handling of customer queries via email and help build a better brand image.
Chat Support Services
We provide chat support services which helps customers get quick answers and ensure they are comfortable doing business with your company.
Technical Support Services
Our operators are skilled and experienced in handling every type of technical support query and help customers navigate through the rigors of troubleshooting procedure.
A few words from our customers
KNN Digital Media loves to work with Expert Callers (Flatworkd Solutions) because they are proactive and can come up with ideas very fast, says Agnieszka Czechsowska, Project Manager.
Agnieszka Czechowska, Project Manager, KNN Digital Media
Hunch World believes that the biggest strength of Expert Callers (Flatworld Solutions) lies in their willingness to listen and adapt to customer needs. Advit Sahdev, CEO, Hunch.world
Our Success Stories
Accelerating Growth, Enhancing Operational Efficiency and Improving Bottom-Line
View All Case Studies
Effective Inbound and Outbound Support for a UK-Based Safety Promotion Company
Sahai Life is a UK-based global company working towards empowering the public to contribute in the provision of basic safety and urgent care. By leveraging wearable technology and IoT, the company aims to make emergency care services more accessible.
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Our Telemarketing Services Helped Smartfoam Increase Appointment Settings by 50%
Smartfoam is a UK based home refurbishing company specializing in designing environmental friendly and cost-effective roofing solutions. The client wanted to expand its customer base and so needed a partner to handle its contact center needs.
Read More
How We Met the Answering Threshold Mandate of Less than 20 Seconds for Alberta Insurance Council
Alberta Insurance Council is the authority empowered to issue license to insurance agents, brokers and independent adjusters in the province of Alberta in accordance with Alberta legislation.
Read MoreWhy Outsource Inbound and Outbound Call Center Services to ExpertCallers?
Professional Representation
We offer professional services yet in a friendly way and provide seamless experience to your customers.
Security & Technological Excellence
We are ISO 27001 certified, which is a proof that we ensure next level of security to all the information shared with us by our clients.
Reduced Costs
Leveraging our global deliver centers in India, Philippines, Columbia, Argentina and Bolivia, we offer 30% to 40% savings on operating cost per FTE.
Multi-lingual Support
We can provide seamless support in 40+ languages, which includes English, Hindi, Spanish, French, German, Mandarin and more.
Clients
Who love to work with us
