ExpertCallers, a Flatworld Solutions company, strives to help you build and nurture exceptional relationships with your customers. With over 12 years of experience in providing timely, reliable and efficient call center outsourcing services, we have perfected the art of transforming customer experiences into competitive advantages. We tap into this expertise to offer customized inbound and outbound call center outsourcing services to more than 300 clients of all sizes across geographies. We treat every phone call as an opportunity to create engrossing engagements that inspire customers. Be it generating leads, setting appointments, resolving issues or placing orders, we offer your business the experience, expertise, trust and value needed to augment reach and generate success. We combine highly experienced resources with streamlined processes, latest technology and stringent quality control mechanisms to make your inbound and outbound call center process more responsive and customer-centric. In the process, we help you deliver services that not only meet today’s needs but also overcome tomorrow’s challenges.
Being a leading provider of call center outsourcing services operating from India, we offer a range of call center BPO services, including:
We combine state-of-the-art technology and streamlined practices to effortlessly turn an account complain or a question into a positive, well-handled inquiry.
Creating and monitoring an effective outbound call center process is part of our DNA. We pitch value proposition in clear and concise terms to help you generate more revenues.
Our cold calling experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.
Our lead generation experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.
With a streamlined process for setting appointments, we ensure that clients meet or talk to the right prospects every time and get the most opportunities to generate revenue.
We have hand-picked a team of experienced customer support executives who are proficient at accurately handling all the dilemmas your customers within minimal time.
We leverage our 12 years of experience in the industry to provide prompt and courteous handling of customer queries via email and help build a better brand image.
We provide chat support services which helps customers get quick answers and ensure they are comfortable doing business with your company.
Our operators are skilled and experienced in handling every type of technical support query and help customers navigate through the rigors of troubleshooting procedure.
"Thanks to Flatworld's valuable services, we are no longer hindered by lack of manpower in setting qualified appointments"
Lloyd Morris, CEO-GD Financial
"Flatworld is extremely process driven, have quality resources and work in a very collaborative way to deliver quality leads" Mischa Dupont, CEO- Dupont Solutions
Sahai Life is a UK-based global company working towards empowering the public to contribute in the provision of basic safety and urgent care. By leveraging wearable technology and IoT, the company aims to make emergency care services more accessible.
Read More
Smartfoam is a UK based home refurbishing company specializing in designing environmental friendly and cost-effective roofing solutions. The client wanted to expand its customer base and so needed a partner to handle its contact center needs.
Read More
Alberta Insurance Council is the authority empowered to issue license to insurance agents, brokers and independent adjusters in the province of Alberta in accordance with Alberta legislation.
Read More
We offer professional services yet in a friendly way and provide seamless experience to your customers.
We are ISO 27001 certified, which is a proof that we ensure next level of security to all the information shared with us by our clients.
Leveraging our global deliver centers in India, Philippines, Columbia, Argentina and Bolivia, we offer 30% to 40% savings on operating cost per FTE.
We can provide seamless support in 40+ languages, which includes English, Hindi, Spanish, French, German, Mandarin and more.
