Call Center FAQs
We offer services 365 X 24 X 7 days.
Most of our clients are from the US and UK and so we provide support primarily in English. However, our staff are fluent in French, Spanish, German, English and Dutch and so we offer multi-lingual support as well.
We work for all types of clients. These include clients who belong to the elite group of Fortune 500 companies.
Expert India Callers has been in the outsourcing business since 2002.
Our contact center agents are experts in handling calls. They are thoroughly trained about your products and services manuals and hit the floor only after attaining the desired level of competency.
We support all kinds of chat software.
Our service agreement with our clients permits us to respond to all voicemails. All calls that come during non-service hours or when the phone line is busy are transferred and recorded onto a voicemail. Our agents attend to these voicemails when they are free. So no calls are lost.
While we understand your apprehensions about outsourcing your job, we would request you to talk to our representatives to get a complete understanding of our work model. We are confident that it would take us just one call to put all your concerns related to rest and, at the same time, convince you about our competency, skills, price, security and turnaround time.
We have stringent data security measures in place, to ensure complete confidentiality of your information. Our staff is bound by non-disclosure agreements, violation of which would invite legal prosecution.
Doing business with us is easy. All you need to do is to talk to one of our representatives or fill up the sign-up form. Based on your requirements, we will draft a customized service contract and send it to you. Once you sign the contract and release the first payment, we will train our staff on your business needs. On completion of training, our staff will hit the floor to take calls or answer your customer's emails and chat messages.
We do not entertain multitask or provide supplementary services in free time. We firmly believe multitasking leads to partial attention thereby affecting the quality of the output.
We do not bind our clients by minimum contract period. Our clients are free to terminate the contract after intimating us at least 30 days in advance via mail.
We commence work only after receiving the payment in advance. We reserve the right to suspend, terminate, or put work on-hold because of payment delays.
By outsourcing your call center services to ExpertCallers, you stand to gain in the following ways.
- Considerable Cost Savings
- Enhanced Profits
- Avail Skilled and Experienced Resources
- Reduce Administrative Hassles