Outsource Call Center Services for Chemical and Pharmaceutical Industry

Building Efficiency, Driving Growth

ExpertCallers has extensive experience in providing personalised and customer-centric call center services to chemical and pharmaceutical companies across the globe. We enable your organization to achieve tangible business results by providing a range of inbound and outbound call center services. Our well-trained and skilled staff offer highly targeted call center services in the style and communication channel of your preference to improve your brand visibility, streamline customer engagement and enhance return on investment.

We Provide a Wide Range of Outsourced Call Center Services for Chemical and Pharmaceutical Industry

Companies have benefitted by outsourcing following inbound and outbound call center services to ExpertCallers:

  • Sales and Customer Acquisition Services
  • Customer Support Services
  • Answering Services
  • Switch Board Services
  • Virtual Assistant Services
  • Order Taking Services
  • Order Processing Services
  • Order Management Services
  • Pricing and Availability Requests Services
  • Complaint Resolution Services
  • Recall Hotlines Services
  • Emergency Response Services
  • Drug Information Hotlines Services
  • Information for Healthcare / Medical Professionals Services
  • Outbound Surveys Services
  • Prescription Services
  • Technical Support Services - MSDS, Product Specifications, Certification and Compliance

Sales and Customer Acquisition Services

Our trained and experienced call center agents are well versed in pitching value proposition to customers in clear and concise terms and help you generate more revenues.

Customer Support Services

We provide effective and reliable support services which helps customers get quick answers and ensure they are comfortable doing business with your company.

Answering Services

Our team is geared to provide accurate answers to queries — related to services, products as well as billing — and ensure that they are resolved quickly and in a satisfactory fashion.

Order Taking Services

We can not only help you stay connected with your customers to ensure fulfilment of their orders, but also assist in tracking of the shipment as well.

Virtual Receptionist Services

We excel in providing prompt and courteous virtual receptionist services and help you build a better brand image.

We are Different; Here's Why

Around-the-Clock Services

Our skilled agents deliver 24-hour assistance to every customer across any channel — be it voice, chat, email, social media or SMS — with same level of excellence that we are known for.

Professional Representation

We work closely with our customers and provide tailored services meeting every specific demands of your corporation. Our employees have best domain expertise and provide highest calibre services to every caller.

Cost-Effectiveness

We offer cost-effective call center services for your needs while still maintaining regulatory compliance. Our pricing structure depends on the numbers of hours and persons invested in the completion of project.

Technological Excellence

We always use most up-to-date equipment, technology and methodology to serve our customers. When there is a new technology available, we immediately field test it and incorporate them into our operations to deliver better services.

Here’s How Companies Have Benefitted by Outsourcing Call Center Services for Chemical and Pharmaceutical Industry to ExpertCallers:

  • We helped a global specialty chemicals manufacturer to centralize and consolidate their fragmented sourcing and procurement functions in 26 countries, thereby helping them to increase overall organizational productivity by over 11%

  • We helped a premier pharmaceutical and biotech company operating across four different countries in handling large amounts of information sources and helped them reduce their operating cost.

Why Outsource Call Center Services for Chemical and Pharmaceutical Industry to ExpertCallers?

When you outsource call center services for chemical and pharmaceutical industry to ExpertCallers, you’ll gain the following benefits:

  • 24/7 operations
  • 100% HIPAA complaint services
  • State-of-the-art voice mail system
  • Customized reports
  • Lowest price guaranteed
  • Secure messaging
  • Multi-lingual support
  • Call forwarding assurance
  • Automated on-call scheduling
  • Automated check-in and check-out
  • Caller ID on every message
  • Customized scripting on every account

When you outsource call center services to ExpertCallers, you’ll partner with a call center service provider that caters one of the best inbound and outbound call center services with the motive to increase profit, improve customer satisfaction and deliver excellent results.

Contact us today and discover the advantage of outsourcing call center services for chemical and pharmaceutical industry to ExpertCallers.