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Call Center Outsourcing Services for Chemical & Pharma Industries

Building Efficiency, Driving Growth

ExpertCallers has extensive experience in providing personalized and customer-centric call center services to chemical and pharmaceutical companies across the globe. We enable your organization to achieve tangible business results by providing a range of inbound and outbound call center services. Our well-trained and skilled staff offer highly targeted call center services in the style and communication channel of your preference to improve your brand visibility, streamline customer engagement and enhance return on investment.

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We Provide a Wide Range of Outsourced Call Center Services for Chemical and Pharmaceutical Industry

Companies have benefitted by outsourcing the following inbound and outbound call center services to ExpertCallers:
  • Sales and Customer Acquisition Services
  • Customer Support Services
  • Answering Services
  • Switch Board Services
  • Virtual Assistant Services
  • Order Taking Services
  • Order Processing Services
  • Order Management Services
  • Pricing and Availability Requests Services
  • Complaint Resolution Services
  • Recall Hotlines Services
  • Emergency Response Services
  • Drug Information Hotlines Services
  • Information for Healthcare / Medical Professionals Services
  • Outbound Surveys Services
  • Prescription Services
  • Technical Support Services - MSDS, Product Specifications, Certification and Compliance

Industries We Serve

ExpertCallers has extensive experience in providing proficient call center services to a wide variety to industries including:

Here's How Companies Have Benefitted by Outsourcing Call Center Services for Chemical and Pharmaceutical Industry to ExpertCallers:

Outsource Call Center Services for Chemical and Pharmaceutical

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

Why Outsource Call Center Services for Chemical and Pharmaceutical Industry to ExpertCallers?

When you outsource call center services for chemical and pharmaceutical industry to ExpertCallers, you’ll gain the following benefits:

  • 24/7 operations
  • 100% HIPAA complaint services
  • State-of-the-art voice mail system
  • Customized reports
  • Lowest price guaranteed
  • Secure messaging
  • Multi-lingual support
  • Call forwarding assurance
  • Automated on-call scheduling
  • Automated check-in and check-out
  • Caller ID on every message
  • Customized scripting on every account

We are Different; Here's Why

Outsourced Call Center Services for Chemical and Pharmaceutical Industry

Why you should be outsourcing

Nearly 75% of consumers believe that personalized interaction is a long-shot when they reach out to different pharmaceutical call center organizations via phone. Though the inclusion of automation, bots, and voice mails helps you manage your busy phones, the customer experience surely goes for a toss. Relying on an automated attendant to answer your phone calls is unprofessional and impersonal as there’s simply no personal interaction between the two parties.

Understanding the plight of customers, we at Expert Callers (your friendly call center for pharmaceutical companies) offer your current and prospective clients/customers/patients a personalized experience of interacting with a live-voice operator. Our experienced staff interacts with your clients professionally to ensure that the calls aren’t just business but indicates to the clients that we value giving top-notch customer service in the pharmaceutical industry to encourage more partnerships.

As the cost of managing pharma sales representatives is escalating, we heavily rely on concepts like pharmaceutical telemarketing to maintain the existing relationships. Our extensive 12 years of experience allow us to deal with healthcare professionals at all levels and deliver a personalized experience to various pharma call centers spanning several specializations. Listed below are a few key benefits of outsourcing customer service activities in the Chemical and Pharmaceutical Domain.

By outsourcing your requirements and services to a call center like ExpertCallers, you can redirect your complete focus on medical advancement. Our team of experts delivers personalized and customer-centric call center service to your clientele spread across the globe. By consistently training our staff, we ensure that you get the necessary brand visibility, customer engagement, and enhanced return on investment.

The primary objective of any pharma business is to get their drugs to the market as fast as possible. On average a pharma company invests billions of dollars over a period of 10 years to develop and test their product. Outsourcing non-technical and customer-facing tasks to ExpertCallers ensures your team of experts does not spend precious minutes and hours juggling documentation, filing manual entries and handling customer calls. In the larger scheme of things, outsourcing indirectly plays a role in helping patients-in-need get access to the drugs they need at the earliest.

Outsourcing the requirements often cuts down unwanted overhead expenses for the pharma companies which they incur in training or incorporating proper facilities for their staff, etc. Here at ExpertCallers, we strive to provide you with exemplary customer service in the pharmaceutical industry, which isn’t just cost-effective but also meets regulatory compliance. Our pricing structure is flexible enough to adjust according to the number of hours and person(s) that get involved in project completion, ensuring that you don’t risk losing out on clients and can focus on improving your products.

How Can You Increase Customer Satisfaction in Chemical Industries by Outsourcing to ExpertCallers?

The target customers of chemical and pharma industries have unique needs that require companies to take different approaches and communicate with them to understand what they want. When there is tremendous pressure to handle customer services and requests, how do companies in this domain focus on their core functions? In such situations, pharmaceutical call centers like ExpertCallers’ call center services can help. The team of trained and experienced representatives at our pharma call center can help address all the customer service challenges timely and efficiently. One of the most important features of chemical and pharmaceutical telemarketing service providers is they can scale their services up and down depending on the market conditions, call volume and stage of development of a particular product. This helps to cut down on costs and improve operational efficiency.

The major ways in which ExpertCallers’ call center for pharmaceutical companies helps to increase customer satisfaction are as follows.

The demand for customer service in the pharmaceutical industry is always evolving. Driven by their strong online buying habits, the digital-savvy generation looks for personalized customer experiences and expect their buying experience to be integrated with mobile apps and even social capabilities. Moreover, they also want their vendors to update them with the latest information through a single point for all their interactions. At ExpertCallers, we help pharmaceutical and chemical companies to use digital transformations as a business setting and reach out to more customers and offer their service. Through our pharma call center services, we ensure your customers receive the best digital purchasing experience.

The new generation of buyers is always on the go and connected to the internet with their smartphones and other devices. To effectively communicate with them and gather their responses, ExpertCallers customize our services for their mobile devices. Through this digital experience, we can not only reach the customers effectively but also influence their buying decision. Besides, it makes it easy for them to request samples or access their order information whenever they want. Offering them the right information like the composition of medicines and many more through pharmaceutical telemarketing services is an essential factor to drive their satisfaction levels.

Analytics is highly essential to drive sales among your customers. Data from ExpertCallers’ call center for pharmaceutical companies can not only help you get in touch with the customers but also analyze the needs and preferences of the customers. The data sets that can help predict buyer behavior or create a buyer persona are huge, and analyzing these data sets can reveal a great deal of information about your customers. Based on this, the marketing and sales strategy can be prepared to benefit the company as well as the target consumers. ExpertCallers’ call center for pharmaceutical companies utilizes advanced analytics programs to derive actionable insights from millions of lines of data to drive additional sales as well as deliver suggestions to the customers on their app.

When you outsource call center services to ExpertCallers, you’ll partner with a call center service provider that caters one of the best inbound and outbound call center services with the motive to increase profit, improve customer satisfaction and deliver excellent results.

CONTACT US today and discover the advantage of outsourcing call center services for the chemical and pharmaceutical industry to ExpertCallers.