Outsource Call Center Services to Philippines

Employ the services of Philippines most prolific call center outsourcing services to ensure your customers are smiling always

Expert Callers is among the top call center services company in the Philippines. It has over 12 years of experience in assisting businesses delight their customers and achieve consistent growth. Expert callers specialize in a range of services including inbound call center, outbound call center, customer support, lead generation appointment setting, helpdesk support and a host of other services.

The company leverages its experience to promote customer satisfaction, We bank on our knowledge acquisition skills, communication skills, exhaustive training methods, and flexible work culture to deliver high quality services to our customers. Outsource call center services to Expert Callers for robust back office support for all your business requirements.

Outsource Call Center Services Philippines

Benefits of Outsourcing Call Center Services to Philippines

The Philippines has made phenomenal advancements in the outsourced call center services segment and it is now the fastest growing industry of the country. The growth of IT infrastructure and the widespread availability of diligent resources has brought about this transformation.

The primary benefits of outsourcing call center services to the Philippines are as follows:

Continuous Supply of Skilled Manpower

English speaking graduates in the country is growing exponentially every year. So, there is no shortage of resources at any point of time. The country’s workforce is willing to work in flexible shifts which makes them more reliable as 24x7 service provider

Cultural Affinity

Philippines has a close affinity to the American culture. The fact that it has been a former American colony and the lasting cultural influence that it has left behind has become a strategic advantage for companies seeking expert call center services companies in the United States.

Hospitality and Positive Outlook

The citizens of the Philippines are acclaimed worldwide for their hospitable and optimistic nature. These two attributes reflect on the quality of customer service that they are capable of providing. This is one of the primary benefits of outsourcing call center services to the country.

Government Support

The Philippine government encourages foreign direct investment and provides companies with benefits like tax exemptions. These has fueled the growth of call center services in the country.

Call Center Services Provided by Philippine-Based Call Center Company - Expert Callers

Inbound Call Center

Expert Callers provides premium inbound contact center services that help its clients connect to customers at a personal level. We train our employees to focus on first call resolutions which is why we guarantee improvement in customer satisfaction to all our clients. Using a responsive approach to call support, we achieve 80% firs call resolution with consistency.

Outbound Call Center

We provide a wide variety of outbound contact center services to its clients, lead generation and cold calling being two of its primary ones. Our services have enabled our clients to create a database of prospects systematically. We have experience in supporting a wide range of industries ranging from ecommerce to finance and healthcare to real estate and mortgage to logistics.

Customer Support

We provide voice and non-voice based multi-channel customer support services to clients. These include mail, chat support & social media. With the help of these broad range of services Expert Callers has been helping to clients effectively understand every aspect of customer needs. The hallmark of our customer support services lies in tailoring solutions that are specific to a company's customer service needs.

Lead Generation Services

Our lead generation services are designed to supply your company with the hot leads that have maximum chance of conversions. We deploy a range of lead generation tactics, each customized to suit your specific requirements. Sometimes, we choose a blend of tactics to get you the best results in the shortest possible time. These includes blending social media marketing with email marketing or blogging and networking with prospects at an extensive level. Our lead generation service also includes an assiduous lead nurturing programme so that relationships can be built before inspiring confidence in your buyers.

Appointment Setting Services

Setting an appointment with qualified leads is a daunting task as it entails providing them with highly convincing answers. We excel in setting appointments because we train our representatives with adequate product or service knowledge including the key differentiating aspects that is needed to win over an appointment. Our representative talk to your leads with the confidence and communication skills needed to clear all doubts. Our proficiency and experience will help you convince a lead for a face-to-face or telephonic appointment in the shortest possible time.

Technical Support

Expert Callers has a team of technical experts and their understanding of technology services and products to provide robust technical support services to its clients. Based on a thorough understanding of client requirements and their service delivery model, Expert Callers crafts bespoke workflows to provide bespoke technical support services. The company banks on periodic training sessions to equip its technical support team with the best of process knowledge and tools. This quality-based approach to service delivery enables the client to manage tasks like remote support, warranty management, and engineer dispatch, efficiently.

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

world map expertcallers

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a
wide variety to industries including:

  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Real Estate
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

Why Outsource Call Center Services to Expert Callers?

Expertcallers has grown organically over the years to become a trusted service partner of numerous companies across the globe.

Some of the many benefits of choosing Expert Callers as a call center outsourcing service partner are as follows:

  • A team of 1000+ call center operations specialists, project managers and operations managers
  • Well established service level agreements that translate to better turn around times from five global delivery centers
  • Over 80% first call resolution
  • Robust data backup and security
  • High quality personnel training based on customer feedback, call etiquette, conversation quality and on call resolution effectiveness
  • Real time performance and quality analytics
  • 40% reduction in operational costs
  • QA procedures to regulate quality of process and service
  • Flexible work culture to accomodate a 24/7/365 service model

Contact us today and outsource call center services to Expert Callers for a world class solution.