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Outsource Call Center Services to the Philippines

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Employ the services of the Philippines most prolific call center outsourcing services to ensure your customers are smiling always

ExpertCallers is among the top call center services company in the Philippines. It has over 12 years of experience in assisting businesses to delight their customers and achieve consistent growth. ExpertCallers specialize in a range of services including inbound call center, outbound call center, customer support, lead generation appointment setting, helpdesk support and a host of other services.

The company leverages its experience to promote customer satisfaction, We bank on our knowledge acquisition skills, communication skills, exhaustive training methods, and flexible work culture to deliver high-quality services to our customers. Outsource call center services to ExpertCallers for robust back-office support for all your business requirements.

Philippines - the premium customer service destination

Call centers have become an essential part of businesses today. But there are a multitude of problems that are associated with it. Businesses have to offer good customer service and support while cutting down on the cost of operations and avoiding unprofessional service providers without disturbing business proceedings. Bad or below par customer service can damage your reputation as well as prevent your customers from doing business with you. As a lot is at stake here, many companies prefer to outsource their customer service to the Philippines.

The call center services in the Philippines offer some of the best workforce and superior technology that ensure higher customer satisfaction levels and ultimately higher ROI. Besides, when you outsource telemarketing services to the Philippines, you will notice an instant increase in cost savings.

Call center outsourcing in the Philippines is one of the most preferred destinations by major companies across the world for customer service call center support. Nearly 1 million Filipinos are a part of this industry and considering this high prevalence of the BPO culture, establishing a proper call center outsourcing in the Philippines would be a smart business decision.

The Philippine economy has seen a steady rise in the past few years, and it’s not going to slow down any time soon. Due to the Philippines' telemarketing outsourcing, the country’s GDP grew up to 7.5 % in 2018. The country has made waves in the BPO industry and now major players are making a beeline to outsource customer service to the Philippines.

The BPO industry has seen tremendous growth in the past decade, and it has become a huge source of private employment while being the second largest contributor to foreign exchange earnings. In fact, Philippine call center companies post more job openings than any other industry in a year.

The future seems very bright for Philippine call center companies because it’s predicted that they will have a total income range of forty to fifty billion dollars by the end of 2020. This is positive news because it will increase employment chances by providing 1.3 billion new jobs in the upcoming years.

An interesting factor to note is that the Philippines’ business process outsourcing (BPO) industry is one of the primary driving forces of the Philippines economy. Owing to this extensive growth in the call center marketplace, the government and organizations are heavily investing in the training and infrastructure for the top call centers in the Philippines. And since more and more companies are showing their trust in the Philippines call center with their outsourcing needs, the workforce is getting trained across all verticals and service areas.

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Call Center Services Provided by ExpertCallers

Industries We Serve

ExpertCallers has extensive experience in providing proficient call center services to a wide variety to industries including:

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

Why Outsource Call Center Services to ExpertCallers?

Expertcallers has grown organically over the years to become a trusted service partner of numerous companies across the globe.

Some of the many benefits of choosing ExpertCallers as a call center outsourcing service partner are as follows:

  • A team of 1000+ call center operations specialists, project managers, and operations managers
  • Well established service level agreements that translate to better turn around times from five global delivery centers
  • Over 80% first call resolution
  • Robust data backup and security
  • 40% reduction in operational costs
  • High-quality personnel training based on customer feedback, call etiquette, conversation quality, and on-call resolution effectiveness
  • Real-time performance and quality analytics
  • QA procedures to regulate the quality of process and service
  • Flexible work culture to accommodate a 24/7/365 service model

We are Different; Here's Why

Data Privacy and Security

While outsourcing customer service operations, companies have to share their confidential data with their service providers. At ExpertCallers, we ensure that your company’s sensitive data stays secure from other third-party infiltrations and only the authorized parties get access to the data. A major benefit of call center outsourcing to the Philippines is the Privacy Data Act brought to action by the Philippines Government in 2012 to ensure that the privacy requirements match the international standards. This helps ExpertCallers maintain its reliability for outsourcing tasks in the international market.

Language Isn't A Barrier

When you are partnering with ExpertCallers' Philippines call center services, the communication gap is not something you should worry about. English is an official language in the Philippines and our agents are highly proficient in the language. Therefore, there won’t be any issues regarding the accent or language inconsistencies when we are handling your clients. The convenience of language that ExpertCallers offers is one of the major advantages of letting us represent your business on different platforms.

Young and Talented Workforce

When you outsource customer service to the Philippines, you work with talented professionals that are young, dynamic, and easy to train. Most of them are in their twenties and have a deep understanding about leveraging technology to come up with useful business solutions. Moreover, they can adapt themselves to perform each task with a faster pace and efficiency and comply with all your business requirements. ExpertCallers’ agents are equipped with the best skill sets in the market to take your business to the next level.

Diverse Services Under One Roof

The diversity that ExpertCallers’ Philippines call center outsourcing services offer is simply outstanding. We can take care of everything from telephone answering, appointment management to disaster response, emergency services, and many more under one single roof. This saves you the hassles and efforts of outsourcing your tasks to service providers catering to specific sectors. With ExpertCallers, it’s just a one-stop solution for all your business and service needs. In the modern market of cutthroat competition and hustle, we can make your customer service operations a lot more efficient and manageable.

Cultural Influence in Customer Service

Our team of call center representatives from the Philippines has got the best of both worlds when it comes to the cultural mix from the East and the West. As the Philippines was historically a colony for Spain, Mexico, and the U.S., our talents have grown up with a lot of influence from the Western culture. Although this cultural similarity seems like a small contribution to the overall customer service operations, it really helps to make a significant impact on the customer experience and build your business as a trustworthy brand.

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Outbound Call Center philippines
Outbound Call Center philippines

Benefits of Outsourcing Call Center Services to the Philippines

The Philippines has made phenomenal advancements in the outsourced call center services segment and it is now the fastest-growing industry of the country. The growth of IT infrastructure and the widespread availability of diligent resources has brought about this transformation.

Both India and the Philippines are known to offer the best and exceptional BPO services in the world and have always been the top picks of almost all the global outsourcing companies

So, if you’re looking out for the best agencies covering call center outsourcing in the Philippines area, reach out to ExpertCallers . With call center services considered a serious business in the country, our agents are naturally well-trained and selected based on their English-speaking and customer-service skills.

Philippines call center agents cater to wide demographics especially the clients from the US, UK, and Australia. Since it’s the third-largest English-speaking country in the world with a high literacy rate, it’s considered as one of the most competitive call center destinations in the world.

The BPO industry is often termed as the sunshine industry in the Philippines due to extensive development in not just the metro city, Manila, but also other provisions like Baguio, Cebu, Davao, etc. Another factor that contributes to the growing interest of investors in the Philippines is its geographic location. The Philippines as a nation is the gateway to multiple Asian countries and this maintains the interest of the investors owning both small-and-big call center companies. Other factors that give the Philippines the chance to compete with India w.r.t voice-based assistance/services include:

English speaking graduates in the country are growing exponentially every year. So, there is no shortage of resources at any point in time. The country’s workforce is willing to work in flexible shifts which makes them more reliable as 24x7 service provider

The Philippines has a close affinity to the American culture. The fact that it has been a former American colony and the lasting cultural influence that it has left behind has become a strategic advantage for companies seeking expert call center services companies in the United States.

The citizens of the Philippines are acclaimed worldwide for their hospitable and optimistic nature. These two attributes reflect on the quality of customer service that they are capable of providing. This is one of the primary benefits of outsourcing call center services to the country.

Philippines’ telemarketing outsourcing market attracts young and vibrant employees because they have access to a young population. The average age in the country is 23 and above, this is useful to BPOs because they have grown up in a world of technology and they understand how it can be leveraged for better business resolutions.

One of the primary factors that make the Philippines an ideal option for outsourcing by other countries is its cheaper labor costs. Ideally, an agent working in a Philippines call center gets nearly 20% less salary than what someone gets in developed countries due to their lower cost of living. The basic wage of workers in the Philippines is even lower compared to other Asian countries but they still find it enough for their daily sustenance. Additional support from the Government in implementing tax breaks and less expense incurred on infrastructure contributes to more savings for an individual who’s looking for offshoring services.

One of the major benefits of outbound call center Philippines is the pricing. Companies look at outsourcing to the Philippines because the cost of labor is half the rate as that in the U.S.A or U.K. As a business owner, you will save up to sixty percent on tertiary costs like office space rent, legal charges, HR expenses, equipment, etc by outsourcing to the Philippines.

The reason Philippine call center companies are growing by the day is because, compared to India, the Philippines has an advantage in terms of language. English is the official language of the county and is widely spoken across the country. The BPO industry is full of employees who speak fluent English, with accents that is very similar to American accents. The neutral tone works in favor of voice-based services like virtual staffing and call centers; this way language will never be a barrier to companies from the USA and UK.

The Philippine government encourages foreign direct investment and provides companies with benefits like tax exemptions. These have fueled the growth of call center services in the country.

Another positive aspect of the Philippines workforce is their 24/7 availability due to the time zone advantage. Working in rotational night shifts (to cater to the U.S. clients) or working on the weekends is quite acceptable within the industry giving 24/7 support coverage to the clients.

Most call centers in the Philippines have a modern workforce that is heavily influenced by Western culture, thanks to TV shows, commercials, technology, and more. Better work opportunities in Manila (the capital of Philippines) further provides the Call center outsourcing services in Philippines a considerable boost as you get exposure to a wider talent pool in almost every field including HR, IT programmers, etc. who can easily establish rapport with your customers.

The BPO industry has been thriving in the country because the Philippines government ensures that the legislation and laws work in the call centers’ favor. Since outsourcing customer service in the Philippines has operations that include sharing confidential data, the data privacy act passed by the government in 2012 ensures the privacy standards that are up to international standards.

Philippines capital, Manila showcases state-of-the-art buildings and adequate facilities to make sustenance of an individual comfortable and convenient. Aggressive investment in IT technologies and high-speed internet allows the communication channels to run faster within the area and since most of the Philippines call center are powered by the same technology and resources, it helps them work efficiently.

The above factors clearly define why the Philippines should be your go-to place for call center outsourcing services. However, that’s not it. Another contributing factor that holds a major significance is the fact that nearly seventy percent of Filipinos are trained and fluent in English. Most local children start learning the basics of the English language even before they step into school and it further gets reinforced when they start getting a proper formal education.

As all Filipinos speak fluent English and are easy-going with a natural aptitude to resolve queries calmly, it acts as a valuable asset for brands like Citibank, Safeway, and others who’re looking for agents to manage their sensitive customer relations.

What to look for while choosing a call center outsourcing service provider in the Philippines?

Many reputed call centers provide the best features to their clients at an affordable rate. We at ExpertCallers ensure that we check all the boxes of of being one of the best call center outsourcing service providers. Here are some ways you can ensure that you choose the best call center outsourcing service provider and how ExpertCallers meets your expectations:

Pricing

The first thing any business considers before outsourcing is the cost, and it’s the main reason a company decides to look for an outsource partner in the first place. Partnering with the right call center outsourcing agency in the Philippines can save you tens of thousands of dollars in the long run. You must consider pricing and think about the overall value when selecting a call center outsourcing partner. At ExpertCallers, you will be getting the best results from your cost-benefit analysis. We provide value and quality over anything else.

Services

When looking to outsource telemarketing in the Philippines, you need to look at the services that they offer. Some agencies will specialize in outbound services, while others will specialize in inbound services. It’s suggested that you go for an outsourcing partner that provides the right spectrum of services that will benefit your business such as ExpertCallers. We provide a range of services that not only helps you stay in contact with your customers but also understand their preferences to enhance the experience.

Reputation

There are a huge number of providers in the Philippines, but only a handful can truly benefit your business and address your needs. Do thorough research on the kind of company you want to outsource to and have a good look at their track records. Look for case studies, they will give you an idea about the call center’s clients, how they handled challenging cases, and how they handle customer grievances. ExpertCallers has a stellar record of helping businesses overcome their customer service issues and maintain a healthy brand reputation.

Technology

Companies usually outsource to the call center outsourcing providers in the Philippines to gain access to technology. If your business wants to upgrade the existing infrastructure, then you must know that it won’t be cheap. Many small-scale businesses can’t afford to upgrade their tech, so they team up with an external provider like ExpertCallers who already have the required technology they want. Stay on top of the latest trends by partnering with ExpertCallers with our cutting-edge technology to enable the best customer service for your business.

Frequently Asked Questions

ExpertCallers provides a wide range of call center services, which are mentioned below.

  • Inbound call center services: designed to help our clients connect to their customers at personal levels and guarantee customer satisfaction.
  • Outbound call center services: We offer a range of outbound call center services, such as lead generation and cold calling.
  • Lead generation services: Our highly experienced team ensures that you get hot leads with maximum chances of conversion.
  • Appointment setting services: We help you set a face-to-face or telephonic appointment in the shortest time possible.
  • Customer support: ExpertCallers offers voice and non-voice based multi-channel customer support services to meet every aspect of customer need.

When you want to hire call center services, the best way to start is probably by searching, assessing and comparing call centers that can support your business. It is essential to check their reviews to get a better insight into their services and previous client experiences. When you have decided to hire a call center, check with them about their pricing model. It could include more factors than just the per-minute rate, like incremental billing, agent work time, etc.

The reason why people outsource telemarketing to the Philippines is because of the following benefits:

  • Large pool of English-speaking graduates
  • A workforce that is ready to work in flexible shifts making it more reliable as a 24x7 service provider.
  • Filipinos are known for their hospitality and optimistic personality - two traits that influence customer service quality
  • Cheaper labor costs, making it an ideal choice for outsourcing for countries like the US and the UK.

Customers find it easier and comfortable to interact with a support representative who speaks their native language. We, at ExpertCallers, offer seamless support to your customers in more than 40 languages, including Hindi, English, French, German, Spanish, Mandarin and many more.

Outsourcing your call center operations to ExpertCallers ensures the following advantages.

  • A significant reduction in the operational, infrastructure, overhead and labor costs.
  • 24/7 customer service at a reasonable price point.
  • Save time and money required to handle the hiring, training, and managing a team of call center agents.
  • Our agents can handle overflow calls during periods of high call volume.
  • With 100% uptime, excellent call quality, and servers in multiple geographic locations, business continuity increases as well as your ability to cater to customer needs.

We have a flexible payment structure. The services we provide come at very competitive pricing and can be customized based on factors, such as the nature of the project, required skill level, etc.

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Case Studies

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Pricing

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