Expert Callers is among the top call center services company in the Philippines. It has over 12 years of experience in assisting businesses to delight their customers and achieve consistent growth. Expert callers specialize in a range of services including inbound call center, outbound call center, customer support, lead generation appointment setting, helpdesk support and a host of other services.
The company leverages its experience to promote customer satisfaction, We bank on our knowledge acquisition skills, communication skills, exhaustive training methods, and flexible work culture to deliver high-quality services to our customers. Outsource call center services to Expert Callers for robust back-office support for all your business requirements.
The Philippine economy has seen a steady rise in the past few years, and it’s not going to slow down any time soon. Due to the Philippines' telemarketing outsourcing, the country’s GDP grew up to 7.5 % in 2018. The country has made waves in the BPO industry and now major players are making a beeline to outsource customer service to the Philippines.
The BPO industry has seen tremendous growth in the past decade, and it has become a huge source of private employment while being the second largest contributor to foreign exchange earnings. In fact, Philippine call center companies post more job openings than any other industry in a year.
The future seems very bright for Philippine call center companies because it’s predicted that they will have a total income range of forty to fifty billion dollars by the end of 2020. This is positive news because it will increase employment chances by providing 1.3 billion new jobs in the upcoming years.
Traditionally, India has been the preferred choice for offshoring and outsourcing, especially for operations that required proficiency in the English language. According to a study conducted by PwC in 2014, the country has been one of the most mature global sourcing destinations that offered a variety of options.
Many factors have contributed to help India maintain its position in the global outsourcing market, such as extensive industry coverage across verticals, infrastructure, a strong network of government recognized IT/ITeS promotion bodies, special tax incentives for the sector, etc. Alternative sources confirmed that Bangalore, Pune, Hyderabad, and Chennai surpassed San Francisco and Seattle in attracting individuals with tech skills. Moreover, Bangalore grows tech talent faster than even Silicon Valley and is well-known as the world capital of outsourcing.
One major advantage that Indian call centers have over other outsourcing destinations is that its labor market is young and the English-speaking workforce is much more relevant at the global level. By the end of 2020, with its 2 billion English-speaking people, the country is well on its way to becoming the destination of the largest and youngest employable population of the world. This population which is being brought up as global citizens in the rapidly emerging digital environment will be the face of the new service business market.
Expert Callers provides premium inbound contact center services that help its clients connect to customers at a personal level. We train our employees to focus on first call resolutions which is why we guarantee improvement in customer satisfaction to all our clients. Using a responsive approach to call support, we achieve 80% firs call resolution with consistency.
We provide a wide variety of outbound contact center services to its clients, lead generation and cold calling being two of its primary ones. Our services have enabled our clients to create a database of prospects systematically. We have experience in supporting a wide range of industries ranging from ecommerce to finance and healthcare to real estate and mortgage to logistics.
Our lead generation services are designed to supply your company with the hot leads that have maximum chance of conversions. We deploy a range of lead generation tactics, each customized to suit your specific requirements. Sometimes, we choose a blend of tactics to get you the best results in the shortest possible time. These includes blending social media marketing with email marketing or blogging and networking with prospects at an extensive level. Our lead generation service also includes an assiduous lead nurturing programme so that relationships can be built before inspiring confidence in your buyers.
Setting an appointment with qualified leads is a daunting task as it entails providing them with highly convincing answers. We excel in setting appointments because we train our representatives with adequate product or service knowledge including the key differentiating aspects that is needed to win over an appointment. Our representative talk to your leads with the confidence and communication skills needed to clear all doubts. Our proficiency and experience will help you convince a lead for a face-to-face or telephonic appointment in the shortest possible time.
We provide voice and non-voice based multi-channel customer support services to clients. These include mail, chat support & social media. With the help of these broad range of services Expert Callers has been helping to clients effectively understand every aspect of customer needs. The hallmark of our customer support services lies in tailoring solutions that are specific to a company's customer service needs.
Expert Callers has a team of technical experts and their understanding of technology services and products to provide robust technical support services to its clients. Based on a thorough understanding of client requirements and their service delivery model, Expert Callers crafts bespoke workflows to provide bespoke technical support services. The company banks on periodic training sessions to equip its technical support team with the best of process knowledge and tools. This quality-based approach to service delivery enables the client to manage tasks like remote support, warranty management, and engineer dispatch, efficiently.
ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:
We let you pick one or multiple delivery centers according to your preference and requirement.
Expertcallers has grown organically over the years to become a trusted service partner of numerous companies across the globe.
Some of the many benefits of choosing Expert Callers as a call center outsourcing service partner are as follows: