Outsource CATI Market Research Services

Making Data Predicable

ExpertCallers end-to end CATI market research services has helped businesses around the world tailor crucial and effective questions to aid in market research. Our streamlined CATI services defined by well-drafted questionnaires, interviewer training, and reporting system will help your business collect accurate data without the hassle of planning and managing.

Delivering qualitative and quantitative CATI services at unmatched speed is our forte because we excel in tailoring questionnaires keeping in mind the need to obtain the best insights from the respondents, training interviewers on ways to ferret out reliable and detailed information and leveraging systems to monitor, analyze and report the entire interview process.

Our outsourced CATI services has helped our clients achieve a wide range of objectives – from enhancing brand awareness to expanding business reach, from influencing buyers to evaluating competitors, from doing research on consumer base to analyzing lost sales and from facilitating mystery shopping to carrying out satisfaction surveys.

Our CATI Research Spectrum of Studies Include:

  • Customer-satisfaction and employee assessment surveys
  • Product use and development-based studies
  • Market segmentation and buyer behaviour
  • Event and conference feedback surveys
  • New product development studies
  • Market segmentation studies
  • Advertising testing
  • Buyer behaviour and need analysis
  • Pricing research
  • Event/conference feedback surveys
  • Remote and rural studies
  • Social, cultural and indigenous studies
  • Data processing services
  • Report and presentation Services
CATI Project implementation process

Our CATI Market Research Service Pillars

Questionnaire Design

Our third-party CATI market research services begin with understanding the client requirements and coming up with a customized questionnaire. Next, this customized questionnaire is rigorously tested to ensure that the layout of the question is operative and special focus is given to response values and skip logic.

Design Functions

Some of the design functions that make our outsourced CATI market research services efficient include:

  • Customization to tailor questions based on previous answers
  • Analysis to identify interviewer’s errors and discrepancies in answers given by respondents
  • Probing to extract best estimate answers from respondents
  • Autodialing to reduce load on human operators and minimize errors

Training and Monitoring

Our interviewers are rigorously trained on multiple fronts to persuade respondents to participate in the survey and extract accurate information. Continuous monitoring and real time feedback helps them to understand the drawbacks and improve the effectiveness of the survey in on ongoing basis.

Enterprise Reporting System

Our inhouse computer assisted telephone interviewing system captures all the data and codes the same into our database on a real time basis. Reports on performance and control are then generated to ensure quality and effectiveness.

Industries We Serve

Being a leading CATI market research company, we are well-versed in handling CATI market research services of a wide variety to industries including:

  • Aerospace & Defence
  • Automotive
  • Automobiles
  • Banking & Financial Services
  • Capital Markets
  • Communications
  • Consumer Goods and Services
  • Customs Brokerage
  • Consumer Packaged Goods
  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

We are Different; Here's Why

Perfect Designing of Questionnaires

We design CATI questionnaires to balance the objectives of a client with the realities of yielding reliable, and insightful answers. We tailor each question in a tone which is in sync with the respondent audience, and even includes questions that help you gain a better understanding of the reasons behind perceptions and behavior.

Perfect Training

We train our interviewers to use traits like understanding, politeness and engagement to inspire confidence among respondents and glen accurate and reliable information from them without any fuss. This ensures that your CATI market research program succeeds and helps you meet your objectives.

Advanced Techniques

We rely on advanced software such as in-built checks to validate the accuracy of the results delivered to you. We also produce real-time survey summary reports to help you effectively manage your project. Our reports give you insights into per-hour results-by-interviewer, cooperation rates, the number of active telephone numbers still, so that you know where you stand at any point of time.

Here's How Companies Have Benefitted by Outsourcing CATI Services to ExpertCallers?

  • An Australia-based client used our outsourced CATI market research services to study internet and technology behavior trends of children across Australia
  • A Minnesota-based client leveraged our CATI research outsourcing services to determine health insurance plan referral preference with doctors
  • A large theme park used our offshore CATI research services to determine the satisfaction levels and expectations of visitors
50,000 man hours
of CATI market research service
Surveys completed to date
C-level interview specialists

Why Outsource CATI Services to ExpertCallers?

Here are some of the benefits that you’ll gain, when you outsource CATI services to an expert CATI research company like ExpertCallers:

  • Perfect questionnaire
  • Expert interviewers
  • Fast and unbeatable turnaround time
  • Assured data quality
  • Best pricing structure
79% of customers say that they prefer live chat because of the immediacy it provides - Forbes

When you outsource CATI services to ExpertCallers, you’ll partner with a CATI market research company that is extremely skilled in collecting and filtering data till it becomes precise enough for reliable decision making.

Contact us today and discover the advantage of outsourcing CATI market research services to ExpertCallers.