ExpertCallers end-to-end Computer Assisted Telephone Interviewing (CATI) market research services have helped businesses around the world tailor crucial and effective questions to aid in market research. Our streamlined CATI services defined by well-drafted questionnaires, interviewer training, and reporting system will help your business collect accurate data without the hassle of planning and managing.
We follow a simple procedure for carrying out our CATI market research. Our team of interviewers conduct the survey on the phone while noting down the answers and feedback of the respondents. We insist on having the survey programmed into the CATI systems because it removes the worry from our interviewers about having to memorise the sequence of questions and instead focus on getting quality responses. Moreover, CATI monitoring also removes the need for our interviewers to be trained to be aware of skip patterns in a survey.
Delivering qualitative and quantitative CATI services at unmatched speed is our forte because we excel in tailoring questionnaires keeping in mind the need to obtain the best insights from the respondents, training interviewers on ways to ferret out the reliable and detailed information and leveraging systems to monitor, analyze and report the entire interview process.
Our outsourced CATI services have helped our clients achieve a wide range of objectives – from enhancing brand awareness to expanding business reach, from influencing buyers to evaluating competitors, from doing research on consumer base to analyzing lost sales and from facilitating mystery shopping to carrying out satisfaction surveys.
Our third-party CATI market research services begin with understanding the client requirements and coming up with a customized questionnaire. Next, this customized questionnaire is rigorously tested to ensure that the layout of the question is operative and special focus is given to response values and skip logic.
Some of the design functions that make our outsourced CATI market research services efficient include:
Our interviewers are rigorously trained on multiple fronts to persuade respondents to participate in the survey and extract accurate information. Continuous monitoring and real-time feedback help them to understand the drawbacks and improve the effectiveness of the survey on an ongoing basis.
Our inhouse computer-assisted telephone interviewing system captures all the data and codes the same into our database on a real-time basis. Reports on performance and control are then generated to ensure quality and effectiveness.
ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:
We let you pick one or multiple delivery centers according to your preference and requirement.
An Australia-based client used our outsourced CATI market research services to study internet and technology behavior trends of children across Australia
A Minnesota-based client leveraged our CATI research outsourcing services to determine health insurance plan referral preference with doctors
A large theme park used our offshore CATI research services to determine the satisfaction levels and expectations of visitors
Here are some of the benefits that you’ll gain, when you outsource CATI services to an expert CATI research company like ExpertCallers:
When you outsource CATI services to ExpertCallers, you’ll partner with a CATI market research company that is extremely skilled in collecting and filtering data till it becomes precise enough for reliable decision making.