Call Center Services for Manufacturing Industry

Improve your relationship with vendors and customers alike and enhance your inter departmental collaboration with our comprehensive manufacturing call center services

Expertcallers has 10 years of experience in delivering specialized call center services for a wide array of industry spaces ranging from aerospace and defense to textiles and pharmaceuticals. Our services are tailored to deliver customer satisfaction with prompt and convincing answers pertaining to order management, product information and servicing, product dispatch and lots more. We provide robust support to your everyday business critical functions including attendance hotlines, shift notifications and inventory management systems.

As a renowned manufacturing call center services company, we know what it takes to handle the different requirements of different industries. We dedicate domain specific teams to the manufacturing units to provide support of the best order. Alongside, we provide our agents with the most advanced infrastructure to make it easy for them to handle client requirements outsource manufacturing call center services to us to leverage the diverse industry exposure of a global organization with a proven track record of excellence.

Our End-to-End Call Center Services for Manufacturing Industry

Industrial Call Support

As an expert manufacturing call center services company, we bring an ideal mix of highly trained phone support professionals and technology to answer inbound queries. From live operator answering to message taking and message delivery, we deploy the right number of resources to enable you to develop a dependable telephonic service platform. We adopt a systematic and hierarchy-based approach to the deployment of our industrial call support services. We focus on information quality and call etiquette.

Employee Attendance Hotlines

We use employee attendance tracking, call-off management systems, SMS and Email notifications to track and relay shift notifications, employee punch in and out times, staffing arrangements, employee vacation times and unplanned leaves. Our employee hotline service takes you well beyond the traditional model by integrating ERP principles to personnel management. We provide a 24/7 tracking model, using web portals and telephone services to provide you with productivity reports to give you a real-time feed of the performance of your staff.

Customer and Vendor Relations

Our comprehensive manufacturing call center services cover customer and vendor relationship management, a critical cog in your manufacturing process. We bring a wide range of modern-day amenities like virtual assistants, CRM systems, ticket logging systems in order to support and handle your customer and vendor queries. Our services ensure that you do not lose out on business prospects due to improper query and call management. We enable you to increase your company’s revenue by utilizing heavily customized channels of communication that transmit every single query.

Facilities and Plant Monitoring

As a global manufacturing call centre services company, we possess the expertise to create contingency plans, automated notifications and alert systems capable of monitoring your manufacturing facility, seamlessly. We create multi-tenant systems that vary based on alert types with predetermined triggers to accomplish specific tasks like notifying operational teams or vendors. Every aspect of the power plant monitoring system can be customized to suit your specific needs. We use a combination of robotic process automation, CRM systems, telecommunication infrastructure, and cloud computing to create a state-of-the-art ecosystem that enables interdepartmental communication and notification.

Emergency and Disaster Response

We establish security and emergency management protocols that are designed to take effect in case of an emergency affecting the operational quality of your manufacturing unit. We assume the responsibility of coordinating with your internal teams, dispatching calls and messages to notify them of the activities in the unit. Our disaster response is based on a robust data security model that ensures that all your company information is well protected and encrypted. We provide you support with communications from our secure third-party site and dispatch necessary response team including police and paramedic services. We work closely with you to establish emergency response procedures.

Other Telecom Call Center Services Offered by ExpertCallers includes:

  • Order Validation - Industrial /Commercial / Individual Services
  • Email Management Services
  • Server Support Services
  • Web Chat Services
  • Payment and Collections Services
  • After Sales Support Services
  • Query Resolution Services
  • Welcome Calls Services
  • Mobile and Wireless Support Services
  • Pre-paid / Post-paid Ordering and Activation Services
  • Device-Related Troubleshooting Services
  • Billing Inquiries Services
  • Service Inquiries Services
  • Subscription Services
  • Technical Support and Repairs Services
  • Warranty Support Services
  • Call Overflow Services
  • Disaster Recovery Support Services
  • Number Porting Requests Services
  • Coverage Area Questions Services
  • Lost Phone Resolution Services
  • Cancellation Requests Services

We are Different; Here's Why

Multichannel Approach

We facilitate customers with call center services through various communication channels trending in current business environment. We provide harmonious customer care across multiple modes or with a combination of voice, live chat, email, social media, mobile SMS / text, and IVR (self-service).

Proactive Customer Care

We never miss an opportunity to alert the customers before their subscription offer is about expire. We allow customers to easily make up their mind on either upgrading the existing plan or opting for a new service plan.

Streamlined Call Center Services

Our streamlined workflow methods ensures hassle free service. We fine tune our systems and workflow according our customers’ requirements. Equipped with team of expert agents we address all end-to-end customers’ services requirements to reduce the hassle of multi-vendor management.

Data Security

Being an ISO 27001 certified organisation, we adhere to stringent data security measures in our call center services. Customers can rely on us to build long-term client relationships.

Best-Fit Technology

We deliver uninterrupted call center services to customers with implementation of most advanced technology. Some of the tools we use have facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.

Quality Monitoring and Data Reporting

Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate are implemented to get better insights about CRM strategies. We match the consistency levels of highest orders by our well developed call monitoring system.

Here’s How Companies Have Benefitted by Outsourcing Telecom Call Center Services to ExpertCallers?

  • We helped a leading international telecommunications company in marketing their broadband services. Our agents provided complete customer satisfaction.

  • Our employees enabled a global leader in specialty home medical equipment to improve collections and optimize revenue cycle. They were able to reduce costs by 25% and improve retention of key resources.

Why Call Center Services for Manufacturing Industry to ExpertCallers?

By outsourcing telecom call center services to ExpertCallers, you will benefit in the following ways:

  • Maximize productivity
  • Increase customer retention
  • Scale services up to 50%Minimize operating costs up to 50%
  • Get highest service quality
  • Highly personalized interaction
  • Multi-channel contact center
  • 24/7 customer support servicesComprehensive functionality and feature rich capabilities

When you Call Center Services for Manufacturing Industry to ExpertCallers, you partner with a telecom call center company that is highly skilled in providing customized call center services in cost-optimized manner. By leveraging our services, you can be assured of best customer interactions focused on brand advocacy and long-term customer retention.

Contact us today and discover the advantage of outsourcing call center services for telecom industry to ExpertCallers.