Outsource Customer Follow Up Services

Building Strong Customer Relationships and Driving Sales

ExpertCallers has over 12 years of experience in providing customized customer follow up services across. Our streamlined and efficient customer follow up services is handled by a team of dedicated professionals who work in tandem with other teams responsible for augmenting your client base. With the help of highly targeted follow up list, friendly notifications and advanced tools, our outsourced customer follow up service reinforces your commitment towards customers and helps you forge superior relationship, which will ultimately augment your sales and marketing efforts.

Our team use their experience and expertise to seamlessly follow up on customer through multiple channels. This includes:

Customer follow up through email

Customer follow up through phone

Customer follow up through SMS/text

We Handle Different Types of Outsourced Customer Follow Up Services

You can use our customer follow up services for:

Providing Information

Our team of trained and experienced customer follow up experts are well-versed in using various communication channels to follow up with customers and share valuable insights regarding products or services. Be it phone, email, or SMS/text, they can effectively delivery the required message and help you boost your brand image in the lead up to a sale or post closing a sale.

Providing Testimonials

Our executives meticulously break-up complex case studies as well as testimonials and convey it to the customers in a crisp, simple and pleasing manner. This way they make the customer feel reassured and satisfied with their purchase decision.

Ongoing Support

By combining state-of-the-art technology with streamlined processes and experienced staff, we seamless handle queries of customers across channels and promptly deliver support in a streamlined and personalized manner.

Audit and Survey

As part of our customer follow-up outsourcing services via phone, email or SMS/text, we can collect customer's opinion on the installation of the product or service or its performance and help the client get their fingers on the pulse of the customers.

Companies from Across Industries Outsource Customer Follow Up Services to ExpertCallers

Being a leading offshore customer follow up company, we provide customized customer follow up outsourcing services to companies spread across various industries including:

Aerospace & Defence
Automotive
Automobiles
Banking & Financial Services
Capital Markets
Communications
Consumer Goods & Services
Customs Brokerage
Consumer Packaged Goods

Energy & Utilities
Education
Healthcare
Insurance
Logistics
Manufacturing
Market Research
Media & Entertainment
Medical Devices

Network Equipment Providers
Oil & Gas
Pharmaceutical and Life Sciences
Software Products
Public sector/Government
Real Estate
Retail & Ecommerce
Securities & Capital Markets
Telecommunications

We are Different; Here's Why

Reasonable Pricing

We have an excellent track record of delivering quality customer follow up services at reasonable price cost. This sets us apart from other customer follow up companies.

Latest Technology

Industry leading software and hardware are one of the core pillars for our customer follow up services. We stick to industry best practices and use latest tools to serve our clients efficiently.

Experienced Agents

Our highly qualified agents with at least six years of experience are highly motivated to provide quality customer follow up service to clients across the globe.

Quality Assurance

We believe in delivering high-quality standards and ensure that our customers are satisfied. We follow strict monitoring system for assessing employees’ performance.

Here's How Companies Have Benefitted by Outsourcing Customer Follow Up Services to ExpertCallers

Our outsourced customer follow up services helped a leading UK based manufacturer increase customer base by 120% in less than a year
Our customer follow up outsourcing services helped a logistics company to significantly reduce customer waiting time and achieve customer satisfaction rate of over 95%

Why Outsource Customer Follow Up Services to ExpertCallers?

The benefits that you’ll gain when you outsource customer follow up services to an expert customer follow up company like ExpertCallers are many. This includes:

Round-the-clock services
Reasonable cost
Quick responses
Excellent customer experience
Multi-channel support
Experienced agents
Latest technology and stringent security mechanisms
Long term customer relation

When you outsource customer follow up services to ExpertCallers, you’ll partner with a customer follow up company that is extremely skilled in making customer feel valued and in the process inspire them to connect for future business needs.