We Handle Different Types of Outsourced Customer Follow Up Services
You can use our customer follow up services for:
Providing Information
Our team of trained and experienced customer follow up experts are well-versed in using various communication channels to follow up with customers and share valuable insights regarding products or services. Be it phone, email, or SMS/text, they can effectively delivery the required message and help you boost your brand image in the lead up to a sale or post closing a sale.
Providing Testimonials
Our executives meticulously break-up complex case studies as well as testimonials and convey it to the customers in a crisp, simple and pleasing manner. This way they make the customer feel reassured and satisfied with their purchase decision.
Ongoing Support
By combining state-of-the-art technology with streamlined processes and experienced staff, we seamless handle queries of customers across channels and promptly deliver support in a streamlined and personalized manner.
Audit and Survey
As part of our customer follow-up outsourcing services via phone, email or SMS/text, we can collect customer's opinion on the installation of the product or service or its performance and help the client get their fingers on the pulse of the customers.
Companies from Across Industries Outsource Customer Follow Up Services to ExpertCallers
Being a leading offshore customer follow up company, we provide customized customer follow up outsourcing services to companies spread across various industries including:
- Aerospace & Defence
- Automotive
- Automobiles
- Banking & Financial Services
- Capital Markets
- Communications
- Consumer Goods & Services
- Customs Brokerage
- Consumer Packaged Goods
- Energy & Utilities
- Education
- Healthcare
- Insurance
- Logistics
- Manufacturing
- Market Research
- Media & Entertainment
- Medical Devices
- Network Equipment Providers
- Oil & Gas
- Pharmaceutical and Life Sciences
- Software Products
- Public sector/Government
- Real Estate
- Retail & Ecommerce
- Securities & Capital Markets
- Telecommunications
We are Different; Here's Why
Reasonable Pricing
We have an excellent track record of delivering quality customer follow up services at reasonable price cost. This sets us apart from other customer follow up companies.
Latest Technology
Industry leading software and hardware are one of the core pillars for our customer follow up services. We stick to industry best practices and use latest tools to serve our clients efficiently.
Experienced Agents
Our highly qualified agents with at least six years of experience are highly motivated to provide quality customer follow up service to clients across the globe.
Quality Assurance
We believe in delivering high-quality standards and ensure that our customers are satisfied. We follow strict monitoring system for assessing employees’ performance.
Here's How Companies Have Benefitted by Outsourcing Customer Follow Up Services to ExpertCallers
- Our outsourced customer follow up services helped a leading UK based manufacturer increase customer base by 120% in less than a year
- Our customer follow up outsourcing services helped a logistics company to significantly reduce customer waiting time and achieve customer satisfaction rate of over 95%
Why Outsource Customer Follow Up Services to ExpertCallers?
The benefits that you’ll gain when you outsource customer follow up services to an expert customer follow up company like ExpertCallers are many. This includes:
- Round-the-clock services
- Reasonable cost
- Quick responses
- Excellent customer experience
- Multi-channel support
- Experienced agents
- Latest technology and stringent security mechanisms
- Long term customer relation
When you outsource customer follow up services to ExpertCallers, you’ll partner with a customer follow up company that is extremely skilled in making customer feel valued and in the process inspire them to connect for future business needs.
Contact us today and discover the advantage of outsourcing customer follow up services to ExpertCallers.
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