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Outsource Video Chat Support Services

Enhance Customer Interactions with Video Chat Support Services

Offering Hyper-personalized customer support that builds loyalty - Making your customers feel more like individuals.

Establish a Human connection With Your Customers Through Our Video Chat Support Services.

The absence of personalization has leftover 64% of customers feeling like mere tickets instead of individuals when interacting with customer service. Expert Callers’ are here to help your company change those statistics. How? By Putting a face to your customer support channels.

If you want to build closer relationships with customers and improve the customer experience, our Video chat support services are all you will need.

With over 13 years of experience in delivering cutting-edge customer service solutions, Expert Callers specialize in video chat customer support services that provide highly personalized support to your customers.

Our global video chat support services company has a wealth of experience in helping businesses resolve issues, improve conversion rates, and increase the lifetime value of their customers. Our approach involves leveraging cutting-edge technology to provide adaptable and personalized support services that can be customized to meet your unique requirements.

At Expert Callers, we understand that excellent customer service equates to building solid relationships. That's why we're committed to delivering a highly fulfilling experience that will leave your customers feeling valued.

Unique Features that Sets Us Apart

Our tenacious habit of keeping ‘Customers First’ has won us many domestic and international clients who regularly outsource their live chat services to us. We exceed in expectations and performance as we avail to our customers unparalleled features during live chat outsourcing like:

Our exceptional services can be availed at reasonable prices. Depending on the kinds of services requested and the complexity of the clients’ businesses, we allot dedicated and shared agents. Our employees are adept at handling all kinds of customer grievances given their global experience. We have flexible pricing policies depending on factors including call volume, kind of industry, the skill level required, and customer care timings.

Customer interaction is now diverse with some even calling to learn about the product or service or their prices and availability. When you outsource live chat support services to leverage our diverse and efficient communication channels for wide customer outreach and sales promotion, we also ensure our unbridled loyalty and support through our effective multi-channel support.

We realize how a modern and state-of-the-art infrastructure can go a long way to support and augment the call center support process. We adhere to global standards of data safety and security, thus, offering you protection against potential risks of a data breach or information loss due to natural calamities. Our clients marvel at our futuristic infrastructure including the use of:

  • Upgraded call center technology
  • Telco grade data center
  • Modern fire prevention and protection system
  • Many power backup sources
  • Complete transparency in our processes

Customer satisfaction is at the center of every business model. We do not compromise on quality irrespective of the nature and source of our customers’ calls that we make or receive. All calls are monitored to check the call quality and train employees on alternate and better ways to reach out to our customers. Besides, customers of some industries may need round the clock support, which necessitates consistent quality of the calls that we make or respond to.

We attract and retain the best talent necessary for the work. Also, since data security is our foremost priority, we hire candidates through reliable resources or prefer employee referrals. Our candidates undergo a rigorous screening process and a detailed induction before becoming a part of the ExpertCallers’ community.

Unparalleled Video Chat Support Solutions Tailored to Suit Your Unique Business Needs

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Retail Video

Our customized retail video chat support can aid with product selection or resolving issues. Retailers can offer a more individualized and efficient support service through video chat, resulting in greater customer contentment and allegiance.


Video chat support can be highly beneficial in providing personalized online care as it allows patients to receive visual aid while explaining their symptoms or receiving remote consultations. Additionally, video chat support can be instrumental when providing remote assistance for medical equipment or aiding patients with their medication and treatment plans.

Finance and Insurance

When customers require aid with intricate financial products or transactions, Video chat support can provide a more personalized and reliable support experience, resulting in heightened customer satisfaction and loyalty for your business.

Real Estate

Video chat support makes remote agent consultations or virtual property tours a possibility. As a real estate agent, you can provide a more immersive and captivating experience with properties, increasing the likelihood of a sale.


With video chat support, improving the overall academic experience to promote success is now easier than ever. From aiding students with coursework or technical difficulties to offering virtual tutoring or mentorship programs, the benefits of Video chat support in education can be impressive.

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:

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Our Call Centers are Spread Across Seven Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

How Companies Benefit from Outsourcing Video Chat Support to ExpertCallers

  • With us, you are guaranteed a more personalized experience with our premium video chat service, which will help you maintain continuous success with your customer care efforts.
  • Our services reduce the time needed to resolve client complaints, assisting businesses in increasing productivity by up to 40%.
  • We effectively cross-sell and upsell items using the goodwill of customers, assisting businesses in diversifying their brand equity and achieving steady growth.

Why Outsource Video Chat Customer Support Services to ExpertCallers?

  • A team of 1000+ customer support staff with diverse experience and knowledge of customer support best practices
  • Encrypted networks to secure all video chat services
  • Customized services to match client requirements, organizational goals, and work culture
  • Process enhancement measures to monitor the performance and quality of our services
  • Use of the best and latest technological tools and IT infrastructure to host and deliver our services
  • 24/ 7 support model from 8 global delivery centers
  • Up to 40% reduction in overhead costs