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Customers’ expectations have changed over the years. And one of them is regarding live chat. Today, more than 40% of customers expect every business to have a live chat. 50% of customers who browse using their phone expect businesses to have live chat support services available. Experts have predicted the growth of live chat to grow at a rate of over 80% in the next two years. Moreover, over 40% of online buyers and customers…

Inbound call centers are capable of handling your new customers’ and existing customers’ calls. People can call regarding technical support or they might want to register a complaint about something they aren’t happy with. The inbound call center agents should be capable of providing solutions to the customers who call and ensure they provide value so the customer feels good and satisfied when the conversation has ended. One of the most cost-effective and efficient ways…