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Content Marketing Strategy with Inclusivity and Diversity in Content Moderation: Reviewing Words Through the Lens of Your Audience Virtual socialization is changing dimensions daily and is scaling rapidly as time progresses. UGC platforms are the new hub for news broadcasting, communication, entertainment, and more. Unfortunately, the plethora of miscommunication is also piling up in this myriad of information. The internet fosters a ‘viral culture’ of online trolling and harassing business entities, even for unintended misrepresentations…

ChatGPT in the modern workplace is like always having a subject matter expert with you, to guide you with quick responses to questions in an authoritative and precise way. Contact center staff are leveraging the tool for its many functions like creating mailers and drafting business plans for their employers. The impact of ChatGPT on contact center performance is nothing short of astonishing. Let us examine the impacts of ChatGPT on contact center performance using…