Outsource Outbound Call Center Services: Creating Value for Your Customers and You

We make calls to convince. We make calls to win you a customer for life

ExpertCallers has wide and comprehensive experience in handling a range of outbound call center outsourcing services. We draw on this experience to provide you with highly specialized and streamlined outbound call center services and bring you the best return on your investment.

If outbound sales keep’s your business’s cash register ringing, you must be knowing how tough and unpredictable things can get at times. An effective outbound sales strategy, handled by amazing outbound sales reps can help you turn these challenges on its head. We tailor strategies based on our experience and execute them with quality and care to help your brand get past these challenges with ease.

Keeping your requirements in mind, we pick perfect fit talents, and empower them with the right set of tools to deliver the right message to your customers. It’s precisely because of this that we have been consistently meeting industry standard service levels and helping organizations improve their reach and appeal.

As an Expert Outbound Contact Center Outsourcing Company, We Provide a Range of Outbound Call Center Services

We offer the full range of outbound call center outsourcing services to help you increase sales, develop good customer relationships, test unknown markets, follow-up your mails and make your business a success by cold calling.

Over the years our clients have outsourced the following outbound call center services to us

  • Customer Loyalty Programs
  • Direct sales Services
  • Sales verification services
  • Sales lead follow-up services
  • Enquiries about Service Satisfaction
  • Warm Calling/Existing Clients/Referrals
  • Cold Calling Campaigns
Dialing technology enables reps to dial an average of
48% more prospects daily. Source: The Bridge Group

Key Features of Our Outbound Call Center Services

When you outsource outbound call center services to us, you get access to multiple predictive, preview, progressive and manual dialling options that will help you to manage pacing and comply with regulations. You can bank on us to come up with variety of campaign and list management strategies to deliver the right message, to the right person, at the right time.

Here are some of the key features that differentiates us from other standard outbound call center outsourcing companies


  • Outbound Media Blending ACD
  • Sophisticated and Adaptive Predictive Dialler
  • Web Call-back
  • Do Not Call List Management
  • Enterprise Class Relational Database
  • Call Monitoring
  • Call Barge-In
  • Call Detail Screen Pop-Ups
  • Call Back Scheduling
  • Advanced Desktop Scripting environment with Screen Pop-Ups for Call Guides
  • Campaign wise Music On Hold Messages
  • Answering Machine Detection
  • Multi-Number Dialling
Outsource Outbound Call Centre Services

Outbound Call Centre Outsourcing Services: Values We Deliver

ExpertCallers’ customized outbound call centre services can benefit a wide variety
of business applications, including:

Expert Relationship Management
  • Customer Care
  • Loyalty and Retention
  • Win Back
  • Data Breach Notification Calls
  • Courtesy Calls
  • Lottery Customer Service
  • Political Calling
Skilled Telemarketing
  • Product/Service Calls
  • Courtesy After Sales Calls
  • Member/Donor Procurement
  • Fundraising for health/caused-based charities, Team, Associations, Arts & Cultural Organizations


Proficient Reservations
  • Appointment Setting
  • Marketing Promotion Response
  • Event Participation
  • Class/Seminar Registration

Professional Market Research Survey
  • Product Evaluation
  • Competitive Analysis
  • Brand Awareness
  • Patient Satisfaction
  • Customer Loyalty

Industries We Serve

ExpertCallers has extensive experience in providing proficient outbound call centre services to a
wide variety to industries including:

  • Aerospace & Defence
  • Automotive
  • Automobiles
  • Banking & Financial Services
  • Capital Markets
  • Communications
  • Consumer Goods and Services
  • Customs Brokerage
  • Consumer Packaged Goods
  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

We are Different; Here's Why

Trained Agents to Represent Your Brand

We believe in putting the best people in front of your prospects. So, we have developed a robust process to hire highly promising talent and train them to represent your business exactly the way you want. We provide our agents routine and timely feedback to ensure they never lose track of your requirements. It is because of this inclusive and dedicated process, that it takes us almost nothing to meet the expectations of our clients.

Data Analysis to Monitor Performance

We firmly believe in managing through measuring and we put this belief into practice by capturing data and mining them for insights, based on which we bring about improvements to your process. This is one of the unique feature that sets us apart from other outbound call center outsourcing companies. Also, we keep track of factors like calls per agent, average speed of interaction, right party contact rate, customer feedback etc. to determine how things are working out for you. This makes it easier for us to balance efficiency with customer satisfaction.

Quality Service to Drive Loyalty

If you wish to distinguish yourself with quality customer service, you can blindly leave the task to us. Driven by few well-defined criteria and quality assurance specialists, we have developed a sound quality monitoring method to guarantee your customers optimum satisfaction levels. Our commitment to delivering high contact quality outbound services, which is unlike any other standard outbound call center outsourcing companies, has helped our clients win and retain customers with ease.


Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

world map expertcallers

Ways in Which Companies Have Benefitted by Outsourcing Outbound Call Center Outsourcing Services to ExpertCallers



Over 1 million
Interactions in a month
80%+ First Call
Resolution
400+
Trained executives

Why Outsource Outbound Call Center Outsourcing Services to ExpertCallers?

  • High and consistent contact quality guaranteed
  • Comprehensive security systems for robust and reliable operations
  • Competitive and transparent pricing to guarantee best value for money
  • High first call resolution rates resulting in higher customer satisfaction and lower operating costs
The best times to dial B2B leads are: Wed-Thurs. 8-9am, 4-6 pm Source: MIT

When you choose ExpertCallers as a service provider, you partner with an outbound call centre outsourcing company that is extremely skilled in understanding your business requirements, target market and business proposition. Leveraging these qualities, you can deliver enhanced business value to your clients.

Contact us today and discover the advantage to outsourcing outbound call centre services to ExpertCallers.