Outsource Outbound Call Center Services
Creating Value for Customers
We make calls to convince. We make calls to win you a customer for life
ExpertCallers has comprehensive experience in handling a range of outbound call center outsourcing services. We draw on this experience to provide you with highly specialized and streamlined call center services and bring you the best return on your investment.
If outbound sales keep’s your business’s cash register ringing, you must be knowing how tough and unpredictable things can get at times.
An effective outbound sales strategy, handled by amazing outbound sales reps can help you turn these challenges on its head. We tailor strategies based on our experience and execute them with quality and care to help your brand get past these challenges with ease.
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Keeping your requirements in mind, we pick perfect fit talents, and empower them with the right set of tools to deliver the right message to your customers. It’s precisely because of this that we have been consistently meeting industry standard service levels and helping organizations improve their reach and appeal.
Outbound Call Center: Do you really need one?
The need for product development in today’s world is ever-evolving. The competition in the market is soaring as well due to the increasing number of similar products and services. Consequently, your customer gets confused about which one to choose. Sometimes, people would just go for any product that they come across or have heard of the most without having a clear idea of what to expect from the product. Therefore, it is essential to reach out to your customers as early as possible to gain their trust and increase customer acquisition and retention. It is quite a tedious task, but our outbound call center operations can take care of it.
Outbound call center services by ExpertCallers offers polite, assertive and skilled executives who can get the job done. Our services can improve your sales and B2B lead generation as well as help in conducting surveys and reaching out to your customers for product or service marketing. With call center outsourcing services from Expert Callers, it is easier to create customer awareness about your product or company and obtain insightful data about your customer base.
The following points highlight the importance of investing in a well-organized and structured outbound call center service provider like Expert Callers
- You can save big on cost and resources and use them effectively in your core functionalities.
- As providing outsourced call center solutions is our sole functionality, you can expect performance and efficiency from our team members.
- Our agents are well-trained to perform market research efficiently with minimal costs.
- ExpertCallers uses specialized software that increases scalability and delivers better reporting and accurate analytics. This is quite helpful in channelizing the audience and customer that you might need in the future.
- The team at ExpertCallers are flexible and adapt to your needs offering customization as per your requirements.
How Outbound Call Center Solutions Can Help If You Are New to The Market
If you are just starting out with your company, you can outsource your outbound call center tasks to help you accelerate your progress. Here are a few points that emphasize how outbound call center outsourcing can be beneficial for your company and give you an edge over your competitors.
- As a company in the making you need to take its image seriously and make the best possible impression on customers. This critical step is what will define the future growth rate of your company. By investing in an outbound call center outsourcing firm, you can gain customer trust in the critical early stages in the least possible time frame.
- Initially, you may have an extensive list of customer data running into several thousand pages. Analyzing this can be a tough task, especially for a new company that is still in the process of streamlining a dedicated workforce. We can help you with that. The team at Expert Callers will conduct surveys, take feedback from your customers and finally present everything in an accurately analyzed report that can help you make informed decisions.
- Trying to implement outbound calling in-house can deplete your time and resources. Outsourcing these services to us will not only help you save costs, but also will give you time to focus on what you’re passionate about.
How ExpertCallers Ensures A High Success Rate in Outbound Call Center Functions
Key Features of Our Outbound Call Center Services
You get access to multiple predictive, preview, progressive and manual dialling options that will help you to manage pacing and comply with regulations. You can bank on us to come up with variety of campaign and list management strategies to deliver the right message, to the right person, at the right time.
Here are some of the key features that differentiates us from other standard outbound call center companies
- Outbound Media Blending ACD
- Sophisticated and Adaptive Predictive Dialler
- Web Call-back
- Do Not Call List Management
- Enterprise Class Relational Database
- Call Monitoring
- Call Barge-In
- Call Detail Screen Pop-Ups
- Call Back Scheduling
- Campaign wise Music On Hold Messages
- Answering Machine Detection
- Multi-Number Dialling
- Advanced Desktop Scripting environment with Screen Pop-Ups for Call Guides
