Creating Value for Customers
ExpertCallers has comprehensive experience in handling a range of outbound call center outsourcing services. We draw on this experience to provide you with highly specialized and streamlined call center services and bring you the best return on your investment.
If you are wondering what exactly outbound call center services mean, read on In outbound call center services, call center representatives make outbound calls to customers who tried to reach the client through inbound calls, email or chat. Hence, outbound call services are offered to customers on behalf of a business or a client. As outbound calls are made to those customers who had either enquired for a service or asked for a call back, this is different from cold calling or telemarketing calls.
An effective outbound sales strategy, handled by amazing outbound sales reps can help you turn these challenges on its head. We tailor strategies based on our experience and execute them with quality and care to help your brand get past these challenges with ease.
Keeping your requirements in mind, we pick perfect fit talents, and empower them with the right set of tools to deliver the right message to your customers. It’s precisely because of this that we have been consistently meeting industry standard service levels and helping organizations improve their reach and appeal.
The need for product development in today’s world is ever-evolving. The competition in the market is soaring as well due to the increasing number of similar products and services. Consequently, your customer gets confused about which one to choose. Sometimes, people would just go for any product that they come across or have heard of the most without having a clear idea of what to expect from the product. Therefore, it is essential to reach out to your customers as early as possible to gain their trust and increase customer acquisition and retention. It is quite a tedious task, but our outbound call center operations can take care of it.
Outbound call center services by ExpertCallers offers polite, assertive and skilled executives who can get the job done. Our services can improve your sales and B2B lead generation as well as help in conducting surveys and reaching out to your customers for product or service marketing. With call center outsourcing services from Expert Callers, it is easier to create customer awareness about your product or company and obtain insightful data about your customer base.
Are you tired of managing your internal call center or looking for high-quality outbound sales or lead generation services for your company?
Well, in that case, give ExpertCallers a try and let us ace your outbound services while you focus on your core business.
We, at ExpertCallers, specialize in delivering the perfect solution and services to clients across several industries, including consumer products, financial services, business services, residential services, etc.
ExpertCallers can lead you to the path of success of your telemarketing efforts and your business. Our team of agents and consultants are highly-trained and have the right expertise to evaluate your requirements and offer you with a wide range of services, which include lead generation, appointment setting, market research, sales, surveys, collections and many more. Once you partner with us, we will ensure that our call center agents represent your business or brand in a professional way and increase your ROI right from the very first client.
If you are just starting out with your company, you can outsource your outbound call center tasks to help you accelerate your progress. Here are a few points that emphasize how outbound call center outsourcing can be beneficial for your company and give you an edge over your competitors.
You get access to multiple predictive, preview, progressive and manual dialling options that will help you to manage pacing and comply with regulations. You can bank on us to come up with variety of campaign and list management strategies to deliver the right message, to the right person, at the right time.
The following are some of the services that ExpertCallers offers through outbound support
Appointment setting is much more than making calls to a list of prospective clients daily. ExpertCallers understands that appointment setting can be a crucial process to introduce your prospects to your business. Our experienced call center representatives can take care of the entire appointment setting task for you, including fixing, cancelling or rescheduling the meetings.
With effective appointment setting services, ExpertCallers ensures that your sales teams meet the best prospects from the list. The prospects who are not sales-ready are again groomed and nurtured until a suitable appointment is fixed.
ExpertCallers works with you closely and supports you in the whole market research and survey process from its initiation till the final results. We follow best practices and marketing research methods to help you take informed decisions for your business.
With ExpertCallers, you can discover how impactful your marketing efforts are as well as make informed decisions about rolling out a new product or service. We are among the few outbound call center companies in India that offer customized market research and survey programs according to your needs.
At times, unpredictable circumstances such as the current pandemic, can impact the economic environment leading to financial pressures on a few customers and increasing their debt. As a part of our outbound call center services, we also provide phone collection services to ensure healthy finances.
ExpertCallers’ collection services help you to increase your profits by tracking and collecting pending payments and debts. Some of the collection services we offer are commercial collection, consumer collection, debt recovery, medical collection, etc.
It is quite difficult to run a business without follow-up. ExpertCallers' team of professionals are well-trained in soft-selling techniques to develop long-term relationships with your clients while improving the bottom line in the process.
Our follow-ups can greatly help increase the chances of converting your prospects into loyal clients. ExpertCallers offers result-focused follow-up campaigns to boost your business success and enhance the strength of your marketing activities..
ExpertCallers’ outbound call center outsourcing services also include telephonic auditing, without having to physically visit them during this pandemic. The auditing can be done for any product or service offered. We carry out a detailed set of assessments using industry metrics to effectively highlight the areas that need work. By assessing the gaps within the processes and working on them, you can ensure that your business is always at the peak of its performance.
Customized outbound call centre services can benefit a wide variety of business applications, including:
ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:
We let you pick one or multiple delivery centers according to your preference and requirement.
Smartfoam, a UK-based roofing solutions company leveraged our outbound services to increase appointment settings by 50% Read case study
We helped a precision instruments manufacturer reach out to 60,000 contacts, comprising existing customers and prospects, on a quarterly basis. Read case study
Increasing footfall by hook or crook was the mandate given to us by our retail giant. We set up an outbound call center to call up existing customers and spread word about exciting festive season offers. The results were outstanding. Read case study
When you choose ExpertCallers as a service provider, you partner with an outbound call centre company that is extremely skilled in understanding your business requirements, target market and business proposition. Leveraging these qualities, you can deliver enhanced business value to your clients.