Creating Value for Customers: Outsource Outbound Call Center Services

We make calls to convince. We make calls to win you a customer for life

ExpertCallers has comprehensive experience in handling a range of outbound call center outsourcing services. We draw on this experience to provide you with highly specialized and streamlined call center services and bring you the best return on your investment.

If outbound sales keep’s your business’s cash register ringing, you must be knowing how tough and unpredictable things can get at times.

An effective outbound sales strategy, handled by amazing outbound sales reps can help you turn these challenges on its head. We tailor strategies based on our experience and execute them with quality and care to help your brand get past these challenges with ease.

Keeping your requirements in mind, we pick perfect fit talents, and empower them with the right set of tools to deliver the right message to your customers. It’s precisely because of this that we have been consistently meeting industry standard service levels and helping organizations improve their reach and appeal.

Our End to End Outbound Call Center Services

Our services help you to increase sales, develop good customer relationships, test unknown markets, follow-up your mails and make your business a success.

Over the years our clients have outsourced the following outbound call center solutions to us

Dialing technology enables reps to dial an average of
48% more prospects daily. Source: The Bridge Group

Key Features of Our Outbound Call Center Services

You get access to multiple predictive, preview, progressive and manual dialling options that will help you to manage pacing and comply with regulations. You can bank on us to come up with variety of campaign and list management strategies to deliver the right message, to the right person, at the right time.

Here are some of the key features that differentiates us from other standard outbound call center companies

  • Outbound Media Blending ACD
  • Sophisticated and Adaptive Predictive Dialler
  • Web Call-back
  • Do Not Call List Management
  • Enterprise Class Relational Database
  • Call Monitoring
  • Call Barge-In
  • Call Detail Screen Pop-Ups
  • Call Back Scheduling
  • Advanced Desktop Scripting environment with Screen Pop-Ups for Call Guides
  • Campaign wise Music On Hold Messages
  • Answering Machine Detection
  • Multi-Number Dialling
Outsource Outbound Call Centre Services

Outbound Call Centre Solutions: Values We Deliver

Customized outbound call centre services can benefit a wide variety
of business applications, including:

Expert Relationship Management
  • Customer Care
  • Loyalty and Retention
  • Win Back
  • Data Breach Notification Calls
  • Courtesy Calls
  • Lottery Customer Service
  • Political Calling
Skilled Telemarketing
  • Product/Service Calls
  • Courtesy After Sales Calls
  • Member/Donor Procurement
  • Fundraising for health/caused-based charities, Team, Associations, Arts & Cultural Organizations

Proficient Reservations
  • Appointment Setting
  • Marketing Promotion Response
  • Event Participation
  • Class/Seminar Registration

Professional Market Research Survey
  • Product Evaluation
  • Competitive Analysis
  • Brand Awareness
  • Patient Satisfaction
  • Customer Loyalty

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a
wide variety to industries including:

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

We are Different; Here's Why

Trained Agents to Represent Your Brand

We believe in putting the best people in front of your prospects. So, we have developed a robust process to hire highly promising talent and train them to represent your business exactly the way you want. We provide our agents routine and timely feedback to ensure they never lose track of your requirements. It is because of this inclusive and dedicated process, that it takes us almost nothing to meet the expectations of our clients.

Data Analysis to Monitor Performance

We firmly believe in managing through measuring and we put this belief into practice by capturing data and mining them for insights, based on which we bring about improvements to your process. This is one of the unique feature that sets us apart from other outbound call center outsourcing companies. Also, we keep track of factors like calls per agent, average speed of interaction, right party contact rate, customer feedback etc. to determine how things are working out for you. This makes it easier for us to balance efficiency with customer satisfaction.

Quality Service to Drive Loyalty

If you wish to distinguish yourself with quality customer service, you can blindly leave the task to us. Driven by few well-defined criteria and quality assurance specialists, we have developed a sound quality monitoring method to guarantee your customers optimum satisfaction levels. Our commitment to delivering high contact quality outbound services, which is unlike any other standard outbound call center outsourcing companies, has helped our clients win and retain customers with ease.

Ways in Which Companies Have Benefitted by Outsourcing Outbound Call Center Services to ExpertCallers

Over 1 million
Interactions in a month
80%+ First Call
Trained executives

Why Outsource Outbound Call Center Services to ExpertCallers?

  • Swift response and customized solutions
  • 24X7X365 service delivered from 5 global delivery centers
  • High and consistent contact quality guaranteed
  • Comprehensive security systems for robust and reliable operations
  • Competitive and transparent pricing to guarantee best value for money
  • Predictive dialling
  • Automated message broadcasts
  • Seamless integration with leading CRM systems
  • Real-time performance reporting
  • High first call resolution rates resulting in higher customer satisfaction and lower operating costs

When you choose ExpertCallers as a service provider, you partner with an outbound call centre company that is extremely skilled in understanding your business requirements, target market and business proposition. Leveraging these qualities, you can deliver enhanced business value to your clients.

Contact us today and discover the advantage to outsourcing outbound call centre services to ExpertCallers.