Outsource Outbound Call Center Services: Creating Value for Your Customers and You

We make calls to convince. We make calls to win you a customer for life

ExpertCallers has wide and comprehensive experience in handling a range of outbound call center outsourcing services. We draw on this experience to provide you with highly specialized and streamlined outbound call center services and bring you the best return on your investment.

If outbound sales keep’s your business’s cash register ringing, you must be knowing how tough and unpredictable things can get at times. An effective outbound sales strategy, handled by amazing outbound sales reps can help you turn these challenges on its head. We tailor strategies based on our experience and execute them with quality and care to help your brand get past these challenges with ease.

Keeping your requirements in mind, we pick perfect fit talents, and empower them with the right set of tools to deliver the right message to your customers. It’s precisely because of this that we have been consistently meeting industry standard service levels and helping organizations improve their reach and appeal.

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As an Expert Outbound Contact Center Outsourcing Company, We Provide a Range of Outbound Call Center Services

We offer the full range of outbound call center outsourcing services to help you increase sales, develop good customer relationships, test unknown markets, follow-up your mails and make your business a success by cold calling.

Over the years our clients have outsourced the following outbound call center services to us

Customer Acquisition and Telesales Services
Lead Generation Services
Database Development and Management Services
Tele Surveys Services
Appointment Setting Services
Information gathering services
Information verification services

Customer Loyalty Programs
Customer Complaint Management Services
Direct sales Services
Sales verification services
Sales lead follow-up services
Enquiries about Service Satisfaction
Warm Calling/Existing Clients/Referrals
Cold Calling Campaigns

Service/Production Promotion
Mortgage Lead Generation services
E-mail Follow Up
Market Intelligence Services
Product Promotion
Debt Collection
Subscription Renewal Services

Dialing technology enables reps to dial an average of
48% more prospects daily. Source: The Bridge Group

Key Features of Our Outbound Call Center Services

When you outsource outbound call center services to us, you get access to multiple predictive, preview, progressive and manual dialling options that will help you to manage pacing and comply with regulations. You can bank on us to come up with variety of campaign and list management strategies to deliver the right message, to the right person, at the right time.

Here are some of the key features that differentiates us from other standard outbound call center outsourcing companies

Outbound Media Blending ACD
Sophisticated and Adaptive Predictive Dialler
Web Call-back
Do Not Call List Management
Enterprise Class Relational Database
Call Monitoring
Call Barge-In

Call Detail Screen Pop-Ups
Call Back Scheduling
Advanced Desktop Scripting environment with Screen Pop-Ups for Call Guides
Campaign wise Music On Hold Messages
Answering Machine Detection
Multi-Number Dialling

Outbound Call Centre Outsourcing Services: Values We Deliver

ExpertCallers’ customized outbound call centre services can benefit a wide variety
of business applications, including:

Expert Relationship Management

Customer Care
Loyalty and Retention
Win Back
Data Breach Notification Calls
Courtesy Calls
Lottery Customer Service
Political Calling

Skilled Telemarketing

Product/Service Calls
Courtesy After Sales Calls
Member/Donor Procurement
Fundraising for health/caused-based charities, Team, Associations, Arts & Cultural Organizations

Proficient Reservations

Appointment Setting
Marketing Promotion Response
Event Participation
Class/Seminar Registration

Professional Market Research Survey

Product Evaluation
Competitive Analysis
Brand Awareness
Patient Satisfaction
Customer Loyalty

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a
wide variety to industries including:

Aerospace & Defence
Automotive
Automobiles
Banking & Financial Services
Capital Markets
Communications
Consumer Goods and Services
Customs Brokerage
Consumer Packaged Goods

Energy and Utilities
Education
Healthcare
Logistics
Manufacturing
Market Research
Media and Entertainment
Medical Devices

Network Equipment Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Public Sector / Government
Retail & Ecommerce
Real Estate
Securities & Capital Markets
Telecommunications
Securities & Capital Markets

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

We are Different; Here's Why

Trained Agents to Represent Your Brand

We believe in putting the best people in front of your prospects. So, we have developed a robust process to hire highly promising talent and train them to represent your business exactly the way you want. We provide our agents routine and timely feedback to ensure they never lose track of your requirements. It is because of this inclusive and dedicated process, that it takes us almost nothing to meet the expectations of our clients.

Data Analysis to Monitor Performance

We firmly believe in managing through measuring and we put this belief into practice by capturing data and mining them for insights, based on which we bring about improvements to your process. This is one of the unique feature that sets us apart from other outbound call center outsourcing companies. Also, we keep track of factors like calls per agent, average speed of interaction, right party contact rate, customer feedback etc. to determine how things are working out for you. This makes it easier for us to balance efficiency with customer satisfaction.

Quality Service to Drive Loyalty

If you wish to distinguish yourself with quality customer service, you can blindly leave the task to us. Driven by few well-defined criteria and quality assurance specialists, we have developed a sound quality monitoring method to guarantee your customers optimum satisfaction levels. Our commitment to delivering high contact quality outbound services, which is unlike any other standard outbound call center outsourcing companies, has helped our clients win and retain customers with ease.

Ways in Which Companies Have Benefitted by Outsourcing Outbound Call Center Outsourcing Services to ExpertCallers

Smartfoam, a UK-based roofing solutions company leveraged our outbound services to increase appointment settings by 50%
We helped a precision instruments manufacturer reach out to 60,000 contacts, comprising existing customers and prospects, on a quarterly basis.
Increasing footfall by hook or crook was the mandate given to us by our retail giant. We set up an outbound call center to call up existing customers and spread word about exciting festive season offers. The results were outstanding. Read case study

Over 1 million

Interactions in a month

80%+ First Call

Resolution

400+

Trained executives

Why Outsource Outbound Call Center Services to ExpertCallers?

Swift response and customized solutions
24X7X365 service delivered from 5 global delivery centers
High and consistent contact quality guaranteed
Comprehensive security systems for robust and reliable operations
Competitive and transparent pricing to guarantee best value for money

Predictive dialling
Automated message broadcasts
Seamless integration with leading CRM systems
Real-time performance reporting
High first call resolution rates resulting in higher customer satisfaction and lower operating costs

When you choose ExpertCallers as a service provider, you partner with an outbound call centre outsourcing company that is extremely skilled in understanding your business requirements, target market and business proposition. Leveraging these qualities, you can deliver enhanced business value to your clients.