Our client is California-based AKDY Imports, a manufacturer of high-end home improvement products. With over 1200 home improvement products to its inventory list, the company has an estimated annual revenue of $17.1million and is growing at a phenomenal rate
Outsource your chat support to ExpertCallers (EC), a top live chat service provider. Our highly trained live chat agents are available 24/7, converting inquiries into sales with personalized responses. With over 50% cost savings compared to full-time employees, our affordable premium customer service is adept at capturing leads, providing resolutions, and support around the clock.
Get customized, flexible chat support coverage tailored to your business needs. Scale up or down to match every season. Contact us today.
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Trained Chat Agents
Uninterrupted Assistance Experience Live 24/7 Chat Support Now!
Customer Issue Resolution
Promptly address customer inquiries and resolve concerns, satisfying them via chat platforms.
Product/Service Information Assistance
EC empowers its customers with comprehensive product knowledge to make informed purchasing decisions, ensuring their utmost satisfaction.
Order Assistance and Tracking
Our agents skillfully assist customers with seamless order placement, tracking, and timely delivery updates, ensuring a hassle-free experience.
Technical Issue Troubleshooting
The EC team expertly troubleshoots technical issues, ensuring smooth navigation and seamless user experience on the company's digital platforms.
ExpertCallers assist customers with the utmost product setup, configuration, or installation expertise, ensuring a flawless experience.
Complaint Handling and Escalation
We confidently handle customer complaints, proactively escalate complex issues, and ensure swift resolution through effective collaboration.
Efficiently processing returns, exchanges, refunds, or cancellations, ensuring seamless transactions and customer satisfaction.
Account and Contact Information Updates
The team will meticulously update customer accounts, contact information, and preferences, ensuring accurate and personalized communication.
Agents collaborate seamlessly with team members and departments to swiftly address customer inquiries and provide optimal solutions.
Feedback and System Enhancement Suggestions
We are actively providing valuable feedback to enhance customer experience and drive improvements in the chat support system and knowledge base.
Chat Conversation Monitoring
We are diligently monitoring chat conversations to ensure adherence to company policies and delivering superior quality service.
Interaction Documentation and Analysis
ExpertCallers thoroughly document customer interactions, resolutions, and feedback, enabling valuable insights and continuous improvement.
Training and Skill Enhancement
We actively participate in training programs to elevate product knowledge and enhance customer service skills for exceptional support.
Performance Metric Compliance
Consistently exceeding predefined performance metrics like rapid response time, exceptional customer satisfaction, and high-resolution rates.
Unleash the Power of Outsourced Chat Support Scale Up Customer Satisfaction, Slash Costs, and Supercharge Response Times!
Did you know that companies that outsource their chat support requirements experience a 25% increase in customer satisfaction rates? Not only that, but outsourcing can also reduce operational costs by up to 30% and improve response times by 50%. With a dedicated team of chat support experts, your company can focus on core competencies while delivering exceptional customer service.
Take advantage of the opportunity to boost customer satisfaction and save money by outsourcing your chat support needs.