Outsource Chat Support Services

Understanding Customer Pain Points Live

ExpertCallers offers strategic and cost-effective live chat support services to help you arrest visitor drop outs from your website. Having served many global clients, we understand what it takes to design the kind of online chat support that would help you improve customer engagement and boost sales.

Driven by an experienced team of chat support professionals, we first understand your requirements and then think about questions from the visitors’ perspective. This helps us pre-empt questions beforehand and prepare ourselves with the most convincing answers to persuade customers to convert. This has helped us effectively increase upselling opportunities for our clients.

We Provide an Array of Live Chat Support Services

Being an expert live chat support company, we provide a range of web chat support services to companies across the globe. This includes:

  • Inbound Customer Service
  • Live Operators and Live Web Chat
  • Visitor Initiated Chat
  • Chats for Customer Inquiries and Complaint Resolution
  • Chats for Lead Generation and Follow-Up
  • Technical Support/Troubleshooting
  • Telemarketing
  • Products/Services Information
  • Order Management / Fulfilment / Verification
  • Order Processing Queries
  • Billing Support
  • Helpdesk Support
63% of customers said they were more likely to return to a website that offers live chat as opposed to one that doesn’t. - Business Community
Inbound Customer Support

We deliver enterprise level inbound customer support that will help you be seen as a responsive and customer centric company by your customer base.

Live Operators and Live Web Chat

We leverage our expertise and experience to assist you in getting a highly responsive web chat framework up and running in a very short frame of time.

Telemarketing

Our live chat operators are trained to seamlessly combine streamlined processes with scientific telemarketing techniques to seamlessly generate a robust pipeline of sales-ready leads.

Visitor Initiated Chat

We provide prompt and courteous handling of visitor-initiated chat and help you build a better brand image.

Chats for Lead Generation & Follow-Up

Our outsourced chat support services are customized to help handle chats for lead generation and follow-up, and boost conversion.

Billing Support

Our outsourced chat support services are customized to help you resolve billing issues and provide resolution that will delight customers.

Helpdesk Support

Our industry leading chat support services help customers get quick answers and increase your credibility.

Products/Services Information

We excel in providing timely and accurate product / services information and meticulous guide customers through their buying cycle.

Order Management / Verification

We help you stay connected with your customers via chat and help you with the management, fulfilment and verification of orders.

Technical Support/Troubleshooting

Our chat support operators are skilled and experienced in handling every type of technical support query via chat and help customers navigate through the rigors of troubleshooting procedure.

Chats for Customer Inquiries and Complaint Resolution

Our team of 1000+ live chat operators are geared to provide accurate answers to customer queries and ensure that they are resolved within the shortest possible time.

Industries We Serve

ExpertCallers has extensive experience in providing proficient chat support services to a
wide variety to industries including:

  • Aerospace & Defence
  • Automotive
  • Automobiles
  • Banking & Financial Services
  • Capital Markets
  • Communications
  • Consumer Goods and Services
  • Customs Brokerage
  • Consumer Packaged Goods
  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

We are Different; Here's Why

End-to-End Support

Our end-to-end chat support includes chat software installation, upgrades, hiring and training of agents.

Multiple Chat Support

We offer clients the benefit of multiple language support using the latest industry standard chat software. Our chat support is customized as per your needs.

Cost-Effective

We tailor packages based on your needs so that you can achieve cost reductions to the range of 40-50 %.

Here’s How Companies Have Benefitted by Outsourcing Chat Support Services to Us:

  • Our live chat services helped an ecommerce company get 28% of its orders through chat interactions only.
  • Our technical chat support service for a software company reduced the average interaction costs and brought down contact center costs by 30%
250+
Agents
35000 +
Chat queries handled daily
98%
Customer satisfaction

Why Outsource Chat Support Services to ExpertCallers?

Here are some of the benefits that you will gain when you outsource live chat support services to an expert chat support company like ExpertCallers:

  • Highly professional chat services by experienced agents
  • At least 30% increase in sales
  • About 40% reduction in average interaction costs
  • Cost effective services
  • Assured turnaround times
79% of customers say that they prefer live chat because of the immediacy it provides - Forbes

When you outsource chat support services to ExpertCallers, you’ll partner with a live chat support company that is extremely skilled in understanding your business requirements and offering personalized chat support services.

Contact us today and discover the advantage of outsourcing chat support services to ExpertCallers.