Outsource Customer Complaint Management Services

Delivering Accurate and Instantaneous Solutions to Customers

ExpertCallers has wide experience in providing quick, prompt and accurate customer Complaint management services for business of all sizes across geographies. Our services are designed to adapt to your customer needs and provide timely responses to every correspondence as per our agreed timeframes and maintain guaranteed service levels.

Extensive Range of Our Customer Complaint Management Services

Our outsourced complaint management services will help you with the following:

Collate and analyze customer complaints
Prioritize complaints based on the severity
Instant acknowledgement and timely response
Appropriate answers well within timeframe
Convert dissatisfaction to loyalty

Our Multi-Channel Expertise

As a leading customer complaint management company, we excel in handling complaints via multiple channels. This includes:

Telephone Support
Social Media Support

Companies Across Industries Outsource Complaint Management Services to ExpertCallers

Aerospace & Defence
Automotive
Automobiles
Banking & Financial Services
Capital Markets
Communications
Consumer Goods and Services
Customs Brokerage
Consumer Packaged Goods

Energy and Utilities
Education
Healthcare
Logistics
Manufacturing
Market Research
Media and Entertainment
Medical Devices

Network Equipment Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Public Sector / Government
Retail & Ecommerce
Securities & Capital Markets
Telecommunications
Securities & Capital Markets

We are Different; Here's Why

Quality Training

We have extensively invested in providing continuous and ongoing training to strengthen every facet of customer complaint management. This not only includes rigorously training on grammar and tone, but also includes continuous feedback on how to improve performance.

State-of-art-Technology

Our executives use state-of-the-art tools and technologies to categorize calls, streamline call forwarding and facilitate quick resolutions. In the process they deliver streamlined customer experience that will set you head and shoulders above the rest in the industry.

Quality Monitoring

Being a leading customer complaint management company, we have made accuracy and quality as the corner stone of our offerings. Hence, we have deployed stringent monitoring system to track the quality of every call and ensure that there is no deviation in standards set forth by the client.

Here's How Companies Have Benefitted by Outsourcing Customer Complaint Management Services to ExpertCallers

Our outsourced customer complaint management services helped a leading telecom provider efficiently handle more than 50000 complaints generated on various channels every day and deliver top quality customer experience
We helped an IT company cut down on the costs of running an in-house team for handling customer complaints by providing cost-effective support

Why Outsource Customer Complaint Management Services to ExpertCallers?

The benefits that you’ll gain when you outsource customer complaint management services to an expert customer complaint management company like ExpertCallers are many. This includes, but not limited to:

Instant acknowledgement and timely response
Up-time of 99.5% to provide uninterrupted support
Average call handling within 1.43 rings
CTQ parameters strictly followed
Operational scalability to meet seasonal uplift or spike in sales
Complete flexibility
Response to phone calls is made instantly, zero wait time
Effective call management techniques
Seamlessly integrated technology
Highly cost-effective services

When you outsource customer complaint management services to ExpertCallers, you will partner with a customer Complaint outsourcing company that is extremely skilled in fostering human interactions and consistently meeting customer needs.