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Outsource Customer Complaint Management Services

Delivering Accurate and Instantaneous Solutions to Customers

ExpertCallers has wide experience in providing quick, prompt and accurate customer Complaint management services for business of all sizes across geographies. Our services are designed to adapt to your customer needs and provide timely responses to every correspondence as per our agreed timeframes and maintain guaranteed service levels.

Extensive Range of Our Customer Complaint Management Services

Our outsourced complaint management services will help you with the following:

  • Collate and analyze customer complaints
  • Prioritize complaints based on the severity
  • Instant acknowledgement and timely response
  • Appropriate answers well within timeframe
  • Convert dissatisfaction to loyalty

Our Multi-Channel Expertise

As a leading customer complaint management company, we excel in handling complaints via multiple channels. This includes:

  • Telephone Support
  • Social Media Support

Companies Across Industries Outsource Complaint Management Services to ExpertCallers

  • Aerospace & Defence
  • Automotive
  • Automobiles
  • Banking & Financial Services
  • Capital Markets
  • Communications
  • Consumer Goods and Services
  • Customs Brokerage
  • Consumer Packaged Goods
  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

We are Different; Here's Why

Quality Training

We have extensively invested in providing continuous and ongoing training to strengthen every facet of customer complaint management. This not only includes rigorously training on grammar and tone, but also includes continuous feedback on how to improve performance.


Our executives use state-of-the-art tools and technologies to categorize calls, streamline call forwarding and facilitate quick resolutions. In the process they deliver streamlined customer experience that will set you head and shoulders above the rest in the industry.

Quality Monitoring

Being a leading customer complaint management company, we have made accuracy and quality as the corner stone of our offerings. Hence, we have deployed stringent monitoring system to track the quality of every call and ensure that there is no deviation in standards set forth by the client.

Here's How Companies Have Benefitted by Outsourcing Customer Complaint Management Services to ExpertCallers

  • Our outsourced customer complaint management services helped a leading telecom provider efficiently handle more than 50000 complaints generated on various channels every day and deliver top quality customer experience
  • We helped an IT company cut down on the costs of running an in-house team for handling customer complaints by providing cost-effective support

Why Outsource Customer Complaint Management Services to ExpertCallers?

The benefits that you’ll gain when you outsource customer complaint management services to an expert customer complaint management company like ExpertCallers are many. This includes, but not limited to:

  • Instant acknowledgement and timely response
  • Up-time of 99.5% to provide uninterrupted support
  • Average call handling within 1.43 rings
  • CTQ parameters strictly followed
  • Operational scalability to meet seasonal uplift or spike in sales
  • Complete flexibility
  • Response to phone calls is made instantly, zero wait time
  • Effective call management techniques
  • Seamlessly integrated technology
  • Highly cost-effective services

When you outsource customer complaint management services to ExpertCallers, you will partner with a customer Complaint outsourcing company that is extremely skilled in fostering human interactions and consistently meeting customer needs.

Contact us today and outsource customer complaint management services to ExpertCallers.