Outsource Social Media Customer Support Services

Enhancing Engagements, Building Stronger Relationships

ExpertCallers has over 12 years of experience in handling support and resolve issues on social media. Over the years, we have meticulously worked with the clients across domains to set up a complete social media support solution that effectively manages public affairs by delivering responsive, real-time support across social media channels.

The hallmark of our outsourced social media customer support services is professionalism and cost-effectiveness. Our social media customer services offer you an affordable social media presence, handled by a professional representing your business. Our professionals are highly experienced in the art of dealing with social media customers across demographics. They can either resolve the issues on your behalf or escalate the matter to you or direct the customer to explore self-service options.

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We Provide a Range of Outsourced Social Media Customer Support Services

Our social media customer service encompasses:

Monitoring
Engagement/Response
Moderation
Analytics
24-hour support

Leveraging all these capabilities you can:

Appreciate customers who provided positive feedback on social media
Respond to general references to your products or services
Handle issues (or outages) that affect users
Swift response to service or product requests that are urgent
Settle complaints from frustrated customers
Respond to direct technical or account-related questions
Keep in touch with those who have made comments or reviews about your brand or industry

Companies Across Industries Outsource Social Media Customer Support Services to ExpertCallers

Being a leading social media customer support company, we provide robust, reliable and efficient social media customer services that can be customized to help companies operating under multiple industries. This includes:

Aerospace & Defence
Automotive
Automobiles
Banking & Financial Services
Capital Markets
Communications
Consumer Goods and Services
Customs Brokerage
Consumer Packaged Goods

Energy and Utilities
Education
Healthcare
Logistics
Manufacturing
Market Research
Media and Entertainment
Medical Devices

Network Equipment Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Public Sector / Government
Retail & Ecommerce
Securities & Capital Markets
Telecommunications
Securities & Capital Markets

We are Different; Here's Why

Highly Trained Executives

All the social media interactions are handled by executives specially trained in attending social media customer support queries. So, you can be assured about courteous and professional handling.

Positive Impact on Bottom Line

Our professional handling will help you provide quicker resolution and increase customer satisfaction. This is bound to have a positive impact on your brand visibility as well as the bottom line.

Flexibility and Scalable

Our outsourced social medical customer support services are extremely flexible. To meet the changing needs, you can scale up or ramp down agents handling your requirements.

Prompt and Polite Responses

Our professionals always have patient ears to customer’s queries and complaints. They make sure that they respond to customer queries in the most efficient and polite manner.

Here's How Companies Have Benefitted by Outsourcing Social Media Customer Support Services to ExpertCallers:

Our outsourced social media customer support services helped a leading telecom provider to provide seamless customer support to over a million subscribers who were active on social media
We helped a global online medicine retailer to handle over 2000 social media support requests every day and provide apt response without any lag

Why Outsource Social Media Customer Support Services to ExpertCallers?

The benefits that you’ll gain when you outsource social media customer support services to an expert social medical customer support company like ExpertCallers are many. This includes:

30% increase in customer retention
Enhanced customer satisfaction
ISO 27001 certified and PCI compliant
Instantaneous response to customer queries; zero wait time
Operational scalability to meet seasonal uplift or spike in sales
Complete flexibility
Highly cost-effective services

When you outsource social media customer support services to ExpertCallers, you’ll partner with social media customer support company that is extremely skilled in enhancing engagements with your customers on mobile and social media platforms.