Outsource Call Center Services for Logistics and Transportation Industry

Reducing Inefficiency, Streamlining Operations

ExpertCallers has over 13 years of experience in delivering call center services to enterprises involved in logistics, transportation and supply chain across the globe. Our call center services will help you get seamlessly connected with the customers in the communication medium of their choice and deliver top notch inbound and outbound call center services in an efficient, reliable and cost-effective fashion.

We Provide a Range of Outsource Call Center Services for Logistics and Transportation Industry

Being a leading customer service outsourcing company, we provide diverse range of call center services for logistics and transportation companies. Some of the services are as follows:

Billing and Payment Services

By combining well-trained resources with top of the line technology, we resolve billing and payment issues in an organized fashion.

Sales Support Services

We handle sales support queries that deal with products or services and address them accurately to ensure that customer’s needs are met.

Warranty Support Services

Our outsourced warranty support services are customized to handle queries related to warranty of products or services and provide resolution that will delight customers.

Customer Care Services

ExpertCallers offers timely, reliable and accurate customer care services, which ensures that no customer is left unattended.

Product Technical Support Services

We have a handpicked team of tech support executives who are skilled in handling and providing quick solutions to technical issues across geographies.

Other logistics and transportation call center services that we provide Include:

  • Booking Services
  • Ticketing Services
  • Fleet Tracking Services
  • Freight Tracking Services
  • Enquiry Services
  • Claims Handling Services
  • Market Rate Quoting Services
  • Reverse Logistics Services
  • Returns Enquiry and Tracking Services
  • Business-to-Business Sales Services
  • Automated Dispatch Notifications Services
  • Help Desk Services
  • Order Management Support Services
  • Loyalty Rewards Program Support Services

We are Different; Here's Why

Advanced Tools

Unlike other inbound and outbound call center service providers in the industry, we depend on advanced tools to make our tactics more effective. Primary among them is the autopilot and auto responder tools.

Knowledgeable Resources

We train our agents to gather adequate information about your products, services, and competition so that they can confidently convey the right message to your prospects.

Systematic and Consistent Process

We believe in reaching out to the buyer without trampling on personal space. So, we first work towards building an initial connection before going for the sales pitch. This ensures quick and easy conversions.

Here’s How Companies Have Benefitted by Outsourcing Call Center Services for Logistics and Transportation Industry to ExpertCallers:

  • A global aviation company used our call center services to streamline product delivery and improve customer service

  • Our call center services helped a largest provider of logistics and transportation services to improve operational efficiency and witness cost savings in the range of 40%

Why Outsource Call Center Services for Logistics and Transportation Industry to ExpertCallers?

When you outsource call center services for logistics and transportation industry to ExpertCallers, you’ll gain the following benefits:

  • Deep industry knowledge
  • Focused team members
  • Reduced costs
  • Robust infrastructure
  • Cutting-edge technology
  • Greater productivity
  • Effective risk mitigation strategies
  • 24/7 customer support

When you outsource call center services for logistics and transportation industry to ExpertCallers, you’ll partner with call center service provider that is focused on providing the most effective and reliable inbound and outbound call center services using scripted call management system with back-end delivery and enterprise-level reporting systems.

Contact us today and discover the advantage of outsourcing call center services for logistics and transportation industry to ExpertCallers.