Outsource Order Taking Services

Inspire Confidence in Customers Through Our Professional Order Taking Services

ExpertCallers specialized offshore order taking services is designed to make order placement a seamless experience to customers. We commit ourselves to deliver the kind of service that would bring your customers back to you every time they need it.

Inspiring confidence is the soul of order taking service. We go above and beyond to ensure this in full measure. We make it easy for customers to order, keep customers informed about the progress and confirm them promptly after the order is fully processed and completed. We also prepare them for unforeseen eventualities like delays, which may leave a bad taste in their mouth.

And if you need to cross-sell or upsell, we chip in at the end of the conversation to open another business opportunity for you.

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Comprehensive Range of Order Taking Outsourcing Services that We Provide

When you outsource order taking services to us, you can bank on us to carry out a wide variety of functions, including

Answer Queries: We help your customers get their doubts cleared about your product or service, policies and other information.
Enter Order: Once the order is placed we enter it into the CRM system to ensure quick processing and delivery.
Post-Sale Support: We also handle returns processing, technical support or help desk to deliver an out-and-out satisfactory experience.
Diverse Channel Order: We support order taking through diverse channels such as telephone, email, live chat, web or mobile application, SMS/text, etc.

75% of the customers feel that it takes too long
to reach a live agent.

Unique Features of Our Proficient Order Taking Services

Some of the unique features of our offshore order taking services include:

Superior agent product knowledge
Flexibility to meet ever-changing volume fluctuations though innovative staffing strategies
Outstanding results from performance-based program management
Web-based CRM platform with catalog/online retail-specific functionality
Vast reporting capabilities specifically designed for catalog and online retail call centers
Lower costs through call avoidance strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring strategies
Ability to access client CRM/OMS system and use other web based call center programs, which allows for an integrated interface resulting in reduced training time and more efficient call handling
24×7 oversight of service level performance across all operations including real-time decision-making capabilities to adjust skill sets or additional resources as required
Ability to grow top-line revenue through a rigorous focus on cross-selling, up-selling, and relationship selling

Customized Order Taking Services for a Range of Industries

We offer flexible and efficient order taking outsourcing services that meets the needs of diverse range of industries. This includes:

Retail
Insurance
Manufacturing
Online food ordering website
Online shopping websites

Banking & Financial Services
Direct Response
Market Research
Restaurants
Movie / event tickets

Political Fundraising
Non-profit Fundraising
Telecommunications
Consumables

We are Different; Here's Why

Right Customer Experience

Our agents do not treat order taking as a routine job. They start and finish a conversation on the right note, empathize with customers, and go all out to be personable so that your customer hangs up feeling satisfied.

Guarantee Quality Assurance

We believe in high-quality standards and ensure this through uncompromising hiring policy, strict monitoring and customer feedback. So, our agents are always consistent on delivering the right experience.

Best Pricing Structure

Our outsourced order taking services come at very competitive pricing. Further, it is not fixed and can be customized depending on factors such as nature of project, skill level required etc.

Here’s How Companies Have Benefitted by Outsourcing Order Taking Services to ExpertCallers

A renowned company, specializing in a host of IT applications and add-ins, used our inbound technical helpdesk in resolving all technical queries and enhancing customer satisfaction levels
We set up support operations - voice support, chat support and e-mail support - for a US-based network security information company and helped them reduce costs by 30%.

300+

Operators taking orders

0%

Downtime

99%

Accuracy

Why Outsource Order Taking Services to ExpertCallers?

At ExpertCallers, we know the market is changing and so do the customer, which is why we value and serve them 24X7. We offer and embrace our outsourced order taking service which is based on real web system. Under this, our exceptionally trained representative enables the customer to place the order anytime and convert inbound customer calls into sales and update it on our live web system.

Our real time inbound call center order taking service is linked to organization’s credentials like emails and contact number. Our team will keep you posted by sharing the sales conversion ratios, related information and inquiries raised during the calls.

Here are some of the benefits of outsourcing order taking services to us:

Complete flexibility
Robust security architecture
24 x 7 order taking call center support
IVR, multilingual and multi-channel order taking support
Operational scalability to meet seasonal uplift or spike in sales

83% of consumers require some degree of customer support while making an online purchase.

When you outsource order taking services to ExpertCallers, you will partner with an order taking outsourcing company that is focused on working diligently to ensure that they convert the maximum number of inquiries into sales in the most cost-effective manner.