Simplify Your Operations and Boost Sales with

Expert Order-Taking Solutions

ExpertCaller is your trusted partner in delivering phone-based order-taking services built on Lean Six Sigma (LSS) methodologies. Our structured workflows ensure consistency in the purchasing process, enabling seamless customer experiences and alignment with Critical to Quality (CTQ)-driven service standards.

Our order specialists support your customers’ buying journey using standardized interaction protocols. They help enhance customer engagement, improve retention, and meet Voice of Customer (VoC)-defined service expectations. With fast pick-up times and round-the-clock, 24/7 coverage, we ensure your customers receive prompt and efficient service whenever needed.

24/7 coverage from Live Agents
Post Sale Support
Multi-lingual Support
Diverse Channel Support

Get Started Now!
Contact Us
Chat
Email Us
Call Us

Our Order-Taking Process Order-Taking Excellence - Where Efficiency Meets
Customer Satisfaction

Order Initiation

Initiate orders through preferred communication channels, phone, email, or online forms, with pre-defined SOPs designed around critical service requirements, ensuring reliable intake.
Order Recording

Reduce variation and ensure completeness with standardized templates that capture essential client order details, such as name, contact details, service requirements, quantity, and special instructions.
Order Verification:

Verify order information using Poka-Yoke techniques and dual-check protocols that drive first-time accuracy, reviewing details and seeking client clarification when required.

Payment Processing

Facilitate secure payment processing through lean-audited systems, offering clients convenient and reliable payment methods.
Order Confirmation

Issue formal order confirmation following an LSS-validated checklist-based model that summarizes key order elements, payment details, and expected delivery or service commencement dates.
Service Follow-up

Conduct post-order follow-ups with a CTQ-aligned framework to gather feedback, address inquiries, and ensure continuous experience improvement.

Experience Better Sales Through the Power of Seamless Order Taking Transactions

With our order taking services, customer satisfaction is always a top priority. At ExpertCallers, we have a skilled team that adopts a personalized approach to handle your orders seamlessly. Our scalable solutions, optimized by mapping Customer Value Added (CVA), Business Value Added (BVA), and Non-Value-Added (NVA), deliver measurable business improvements. Trust us for order taking services that drive service consistency and exceed expectations.

CONTACT NOW CALL NOW

Beyond Expectations Partner with Us for Superior Order Taking Services

Whether you have a single product or a large e-commerce website, our expertise spans all industries. ExpertCallers elevates your order-taking process with Lean-aligned workflows, delivering measurable gains to your bottom line. Here’s how we make a difference:

Cost-effective Outsourcing

Lean-managed outsourcing model reduces operational costs by eliminating NVA activities without compromising service quality, validated by a 32.2% cycle time reduction in a past project.

Sale-based Training

Customer queries are handled with precision by our team, who follow DMAIC-governed sales training, resulting in validated improvements in order conversions.

Personalized Customer Experience

Tailored order-taking support services, informed by VoC-derived CTQs, ensure every customer interaction is seamless, relevant, and experience-enhancing.

Multilingual Support

Multilingual support teams enable global customer engagement and business expansion by aligning language capabilities with value-driven customer requirements.

Advanced Technology Integration

Incorporating advanced CRM and call center systems into standardized workflows optimizes operations and provides real-time order insights.

Upselling and Cross-selling Expertise

Cross- and up-selling are identified by our agents using BVA-mapped optimization models, maximizing revenue potential while aligning with customer value.

Order Tracking and Follow-up

Order status updates and proactive follow-ups are guided by Poka-Yoke-enabled alerts, helping address customer concerns and strengthen loyalty.

Quality Assurance

High quality standards are ensured through structured training programs, performance evaluations, and a robust quality assurance process, proven to deliver a 48.58% improvement in service quality.

Scalable Solutions

Outsourced order-taking support services enable scalability through lean-governed delivery workflows, accommodating businesses of all sizes and adapting to their evolving needs.

Data-driven Insights

Comprehensive reports and data-driven insights, generated through structured VoC-to-CTQ dashboards, empower informed decision-making and business strategy optimization.