Our client is California-based AKDY Imports, a manufacturer of high-end home improvement products. With over 1200 home improvement products to its inventory list, the company has an estimated annual revenue of $17.1million and is growing at a phenomenal rate
ExpertCaller is your trusted partner for exceptional order-taking services. We specialize in helping your customers effortlessly make purchases from you over the phone, ensuring a seamless customer experience.
Our team of skilled professionals will accompany your customers through the buyer's journey, leaving a lasting impression that guarantees their return. With fast pick-up times and round-the-clock, 24/7 coverage, we ensure your customers receive prompt and efficient service whenever needed.
24/7 coverage from Live Agents
Post Sale Support
Diverse Channel Support
Our Order-Taking Process Order-Taking Excellence - Where Efficiency Meets Customer Satisfaction
We initiate the order process through your preferred communication channels, such as phone, email, or online forms.
ExpertCallers diligently records order details provided by your clients, capturing essential information, including the client's name, contact details, specific service requirements, order quantity, and any additional instructions.
ExpertCallers verifies order information to ensure accuracy, reviewing details and seeking clarification from clients if necessary
We then facilitate secure payment processing, offering clients convenient and reliable payment methods.
Once payment is received, ExpertCallers sends a formal order confirmation to clients, providing a comprehensive summary of the order, payment details, and expected delivery or service commencement dates.
After the order is completed, our team follows up with clients to ensure satisfaction and address any post-order inquiries or feedback, aiming to improve their experience continuously.
Experience Better Sales Through the Power of Seamless Order-taking Transactions
With our order-taking services, customer satisfaction is always a top priority. At ExpertCallers, we have a skilled team that adopts a personalized approach to handle your orders seamlessly. Our scalable solutions and data-driven insights will empower your business to thrive. Trust us for exceptional order-taking that exceeds expectations.
Beyond ExpectationsPartner with Us for Superior Order-Taking Services
Whether you have a single product or a large e-commerce website, our expertise spans all industries. Expert Callers will elevate your order-taking process so you experience the difference it makes to your bottom line. Here’s how we make a difference:
By partnering with us, businesses can benefit from cost-effective outsourcing, reducing operational costs by up to 60% without compromising on quality.
Our team comprises highly skilled professionals trained in effective sales techniques to handle customer inquiries with accuracy and expertise.
Personalized Customer Experience
We provide tailored order-taking support services, ensuring each customer has a seamless and delightful experience.
Our diverse team is fluent in multiple languages, enabling us to cater to a global clientele and expand businesses' reach.
Advanced Technology Integration
Incorporating a digitalized process, including CRM systems and call center software, we optimize operations and provide real-time order insights.
Upselling and Cross-selling Expertise
Our team is trained to identify and leverage upselling and cross-selling opportunities, maximizing revenue potential.
Order Tracking and Follow-up
We inform customers about their orders and conduct proactive follow-ups to address concerns and strengthen loyalty.
We maintain high standards through regular training, performance evaluations, and a robust quality assurance process.
Our Outsource order taking support services are scalable, accommodating businesses of all sizes and adapting to their evolving needs.
We provide comprehensive reports and data-driven insights about best-selling products, etc, empowering businesses to make informed decisions and optimize their strategies.
Improve your order-taking process and deliver exceptional customer experiences. Contact ExpertCaller's for Outsource order taking support!