Inspiring Prospects to Convert
ExpertCallers’ offshore cold calling services are designed to help you connect with your customers in a more natural and organic manner. Using a telephone conversation to build long-lasting business relationships is an art. With over 12 years of experience in providing cold calling outsourcing services for companies across industries, we have mastered this art in more ways than one.
For us, cold calling is more about compelling than pushing. We believe in delivering messages through engagements. It doesn’t matter what industry you are into, if you have something of value to offer, we create engrossing engagements to inspire the buyer to convert.
B2B Cold Calling Services- ExpertCallers’ strategic B2B cold calling services are designed to carry out highly targeted and professional campaigns to acquire new customers thick and fast. Driven by a team of seasoned and skilled professionals, we steer B2B campaigns based on a complete understanding of your target demographic.
Understanding your audience is the key to our campaign strategy. It helps us plan precisely, acquire accurate data and prepare the right script for your demographic. We involve your sales and business development teams in all the planning stages to ensure our tele-callers have the clearest view of the type of information required to produce positive outcomes. This helps you to be consistent with your messaging and build brand credibility.
We follow a systematic approach to deliver our B2B cold calling services to promote transparency in our process while maintaining utmost accuracy. We start with preparing a contact list by filtering the best out of the identified prospects which is followed by sending cold emails or calls to derive response from the prospects. Based on the response, we identify the qualified leads and convey the same to the sales team.
With over 60,000 hours of B2B cold calling experience and a proven track record of delivering the best, you can bank on us to provide quality leads at all times.
ExpertCallers has wide experience in delivering customized B2C cold calling services to businesses of all sizes. Learning from our experience, we have built an advanced and proven B2C cold calling process to help our clients find new prospects in the shortest possible time. We understand your company’s reputation is put to test every time an agent makes a call to represent your company. We undertake a well-defined process flow to help you boost your market reach. Our process starts with an in-depth understanding of your requirements, optimize the list of potential prospects to setup calls, create scripts that will extensively cover about your products and services in a way that it churns customer interest, initiate the call, and send out weekly or monthly report to help you identify to loose ends in your campaigns. we entrust this task to experienced and dynamic call center experts who have the know-how to deliver messages professionally to your audience. We arm them with a robust database, a well-filtered contact list. and a crisp script to make sure they make the right impression in the first few seconds of interaction.
We understand that your sales team is probably busy closing sales and they can't always be available to generate leads round the clock. ExpertCallers’ cold calling call center services will support you and help convert more prospects into clients.
ExpertCallers excel in using our award-winning B2B and B2C cold calling services to assist you with lead generation and management. Our aim here is to help you get the most out of your marketing campaigns using proven lead generation and cold calling sales techniques that are custom-built to meet your needs. We don’t just strive to provide a steady flow of traffic to your blogs, websites, or landing pages, but rather we intend to attract targeted audiences who are most likely to convert into customers – helping you to achieve your ultimate objective of increasing sales and revenues.
With years of outbound call center outsourcing experience, ExpertCallers has gradually grown to become one of the best cold calling services in India,, helping clients across all industries to prequalify and verify their leads for a higher closing ratio. Our team is an expert in identifying and qualifying quality leads for the business. Our team works with a proven process of lead qualification and manages the lead distribution to your sales team effectively. This increases the chances to convert the lead to customers.
Our cold calling agency representatives are well-trained experts at handling such responses from your customers with utmost professionalism thereby enhancing your brand image and increasing your bottom-line.
Our cold calling team manages your pipeline and schedules B2B and B2C appointments with the right prospects. This enables the sales reps to meet with the potential leads and increase the revenue of the company.
As one of the best cold calling service providers, Expert Callers offers excellent lead nurturing services so that you don’t miss out on the opportunities to make big sales with your best clients.
ExpertCallers’ team is an expert in nurturing the leads until they are ready to buy.We use defined processes for lead nurturing and effective communication methods to ensure that no leads fall through cracks. The team works with you to develop the buying cycle of the leads and also assist you in framing strategic parameters of the lead nurturing program. Our expertise in designing and executing the campaigns makes us one of the most trusted partners.
ExpertCallers ensures that whether a lead comes by phone, click-to-call, email, or web, it is automatically loaded in the system and the potential point of contact receives a call back within 60 seconds from our highly qualified and experienced response management team. This ensures that your prospects are properly guided through the sales funnel for continued engagement.
ExpertCallers’ account profiling services offer you the advantage to reach your prospects more organically and naturally and influence them.
Use our cold calling services to research the accounts and reveal the best opportunities as well as analyze the competitive advantage when targeting the potential accounts. Our team reaches out to a specific contact person of the potential account and discover the secondary information if required to ring the bell.
Our team can assist you in creating and managing the event attendance plan. Our team will not only help you to reach out to people who you want to attend the event, but also carry out follow-ups and ensure maximum attendance. This can increase the ROI of the event.
Our proven expertise in creating engaging and niche sales scripts, introductory sales pitch, ability to generate quality leads, flexibility to work in accordance with clients’ time, running email campaigns, among others have helped us create ringing success stories for our clients. Here are a few glimpses
We let you pick one or multiple delivery centers according to your preference and requirement.
When you outsource cold calling services to ExpertCallers, you will partner with us that are extremely skilled in swiftly increase your customer base through effective lead generation, phone consultations, or face-to-face appointments.
We believe in reaching out to the buyer without trampling on personal space. This is one of the key differentiators that sets us from other cold calling companies in India. So, we first work towards building an initial connection before going for the sales pitch. This ensures quick and easy conversions.
We ensure all our agents have an affable personality, exude confidence, and are familiar with the best techniques. This enables us to deliver trust through the tone of voice, win prospects, and also consolidate our passion as one of the top cold calling agencies in the industry.
We train our agents inside out about your products, your business, and your prospects, so that they introduce prospects to your business the right way and trigger the right desire.
In the case of companies that are starting out and existing ones who want to realign their objectives and goals, it’s important to be updated on the needs of your market. Cold calling helps you gather a vast amount of feedback from potential and non-potential clients that can give you an airtight idea about your target market. You can customize other marketing activities accurately based on your market and achieve better results.
Most often, the information that can’t be found on websites can be gathered just by asking. To understand the pain points of your customers, sometimes all it takes is a phone call. By not making every phone call about sales, but rather focusing on listening to understand your customer’s business and how to help them better can increase trust for your company among your customers.
Employing cold calling services is a far better way to capture prospects than spending tons on newspaper ads or Google ads. Not just that - if you outsource cold calling you can also get access to lead generation reports and business intelligence, based on which your sales team can make follow up calls. The end-to-end solution from lead verification to lead progression to lead nurturing can help you get quality leads to ensure you can target the right prospects and avoid wasting precious marketing resources.
Not everyone can send effective cold emails that won’t be discarded as spam. We are one of the best cold calling companies who have perfected the art of effective cold emails that bring you conversions. We don’t believe in an automated system that sends hundreds of run-of-the-mill emails but rather personalize each campaign to suit your marketing needs and your customer requirements. We also help with monitoring and analyzing the results of the cold emails to identify what works best for your company.
One of the most indispensable tools that ensure cold calling success is a good cold calling script. Our cold calling services include preparing cold calling scripts that can serve as reference points for future sales conversations. Prepared with thorough research and backed by data, the script can ensure that callers are well prepared to handle different scenarios and personalize conversations based on the various stages of the funnel. It can help you understand your audience effectively and continue the conversation to gain more conversions.
Let's face it. Most often, brand communication gets lost in a flurry of other important activities. At the end of the day, this offers an inconsistent picture of your company in the minds of your customers. Most of the time, it’s not possible to send out regular brand communication to all your customers. Once you outsource cold calling for your brand, it becomes easier to send out important notices and announcements regularly with all your brand guidelines in place. It helps create a seamless customer experience as well as keeps them in the know of all important updates.
Preparation
Introduction
Right questioning
Impartiality
Listening from Customers’ Perspective
Educating Effectively
Involving Customers in The Process
Staying in Touch with Prospects
We have divided our preparation strategy into three parts for effective and successful cold calling services.
In the first part, we focus on the supplier or product or the service that is to be represented. We choose to represent products/services that fit a specific purpose for a particular market or application. This helps make our opening calls stronger.
Once the product that is to be represented is decided, our next step is to ensure that the organisation we are representing is ethical, socially responsible and conforms with the expectations of its target market. If it fails to meet any of the criteria, as your representative, our team of callers will not have strong foundations/propositions to build-on and market the product or service in a convincing way. In this case, we would engage in a discussion to suggest an alternative product or service to represent.
Once a product or service is identified, our second step is preparing for the call. The Cold calling service providers at ExpertCallers view this activity as strategic and empowering. While less experienced outsourcing providers think of each call as a random and impersonal numbers game, we understand the power of communication and persuasion and embrace it.
Once the product that is to be represented is decided, our next step is to ensure that the organization we are representing is ethical, socially responsible, and conforms with the expectations of its target market. If it fails to meet any of the criteria, as your representative, our team of callers will not have strong foundations/propositions to build-on and convincingly market the product or service in a convincing way. In this case, we would engage in a discussion to suggest an alternative product or service to represent.
While the above steps detail our approach to cold calling services, here's a deeper look at our best practices.
A good introduction during a cold call service can go a long way in converting your prospects into clients. When talking to customers, we make sure that they are clear about who we are and the purpose with which we have called them. This helps set the stage to request dialogue instantly or schedule the call to a later time according to the availability of the person. Our opening proposition focuses entirely on a detailed pitch of your product offering. Our team members are well trained to make it concise and to the point.
We prepare facilitative questions that are designed to help customers have a better and clearer view of the situation. We frame and pose questions in such a way that they invite customers into considering your product/service and then create the right opening to explain how the product can help solve their issues.
As a cold calling service, we stress on impartiality. It is a tricky thing to do in a business that involves the selling of products and services, but remaining fair and neutral is a very vital trait in this line of work.
You may have come across sellers who criticize and condemn their competitors. By doing this, they are only damaging their brand's reputation. We often remind our team of cold calling experts that people are always looking for an expert in a particular field who could help and guide them to make an informed decision, instead of someone who is trying to sell them something. A good conversation means a loyal customer.
Our experts are trained to listen and interpret the needs from the perspective of the customer instead of acting as biased or one-sided self-interested sales people. They understand that prospects can immediately judge whether a caller's actions are intended to be helpful or selfish.
Our callers are completely aware of the service, proposition or technology they are representing.They possess the knowledge to give customers fair information when they ask about something and offer them useful feedback in response to their requests. We understand rushing in to close the appointment won’t do any good. Our goal is always to understand our customers and identify whether your product is a valuable fit for what they need.
As a part of cold calling lead generation services, we try and involve the customers in our discussion. We let the customer guide the conversation while at the same time keeping the conversation focussed on the product. By acting as the bridge as well as the interpreter we ease customers into a conversation in a very natural manner.
During cold calls, our team members make it a point to take notes and keep records of the call at all stages. We understand that we have a responsibility towards all the relationships that we initiate and we have witnessed numerous instances where customers have appreciated us staying in touch thus catapulting our clients' brand value.
Cold calling helps you connect with your customer in the most productive and personal way. It helps you to acquire new customers, understand your target audience better, and build long-lasting business relationships. Our cold calling services can help you:
We can make about 8 cold calls per hour.
The optimal time for making cold calls is 8 and 9 am in the morning and 4 and 5 pm in the evening.
Since most people find cold calling intrusive, a good conversion rate for cold calls is around 2%
Cold calling is more personal when it comes to initiating conversations with your prospects when compared to email. It can be used to get referrals, schedule meetings, or even close a sale right there.
On the other hand, it is convenient, cost-effective and less intrusive to contact people through email. Emails allow your customers to read your message at their convenience.
In closing, both these approaches need to work in tandem to help retain and grow your business' customer base. Cold calls are great for initiating personal conversations with a potential customer, while emails can act as follow-ups in the form of reminders, sale announcements, etc.
Having a ready script at your disposal has a lot of benefits when it comes to cold calling. A brief and crisp telephone script creates a really good first impression. It makes you sound more professional and helps you to meet your brand standards. Scripts also help reduce the stress and anxiety of how to take the call forward. Finally, it yields better results by increasing productivity.
When you outsource sales calls to us, we ensure cent percent of data security. Our cold calling services and its protocols are designed in a way to safeguard your data at all stages such as customer information, logins, and/or passwords. Our security measures are stringent to ensure your details are kept confidential and unauthorized access is completely restricted.
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