Outsource Super-Agent Services
Outsource your super-agent service requirements to ExpertCallers to meet a host of call center needs with great speed and agility
ExpertCallers has over 12 years of experience in providing superlative super-agent services to its clients in the US. Our clients have leveraged our super-agent services to meet requirements for lead generation, cloud computing, telemarketing, fund raising, sales pitch, pledge generation, membership renewal, data collection, customer calls and much more. Our super-agent services have assisted our clients to engage their customers in productive conversations, to meet business needs perfectly.
Our super-agent services make it possible to eradicate problems in call center churn, by carefully identifying the customer requirements and behavior, and then curating pre-defined keys for your agents, such as the intelligent call flow mapping. We make the sales and service pitch quicker and seamless thus increasing customer satisfaction by manifolds.
What Our Super-Agent Services Contributes to
We are one of the leading super-agent service companies because we provide our clients with technically trained super-agents who have exceptional communication skills, project management skills and analytical skills.
We provide the following services to our clients
- Live Transfers
- Lead Generation
- Cloud Computing
- Fund Raising
- Sales Pitch
- Pledge Generation
- Membership Renewal
- Data Collection
- Customer Calls
Perks of Hiring Super-Agent Services
Advanced first contact resolution
Super-agents handle all kinds of customer issues ranging from the advanced tech support to basic problem solving and resolve it in an empathetic manner on the first call. By outsourcing to super-agents, you get maximum resolution at first contact.
No additional transfers
With super-agents, the customer gets all their issues settled on the first call and without having to wait for multiple call transfers for a final answer
Better communication skills
Super-agents have enhanced set of soft skills, making the conversation between the customer on point, friendly and professional.
Super-agents have a pro-active understanding of customer needs and so can connect with the customers and settle issues at one go. This increases process efficiency.
Improved customer experience
The ability of super-agents to immediately solve customer issues, leads to a greater satisfaction thus helping in creating the right customer impression
Our Super-Agent Approach
We have a distinct and well-defined approach to deliver super-agent services. The steps include:
Industries We Serve
- Aerospace & Defence
- Banking & Financial Services
- Capital Markets
- Consumer Goods and Services
- Customs Brokerage
- Consumer Packaged Goods
- Energy and Utilities
- Market Research
- Media and Entertainment
- Medical Devices
- Network Equipment Providers
- Oil & Gas
- Pharmaceutical & Life Sciences
- Platforms & Software Products
- Public Sector / Government
- Retail & Ecommerce
- Securities & Capital Markets
- Securities & Capital Markets
We are Different; Here's Why
We want to provide our clients, only the best super-agents. So, we pick the most experienced and promising agent to deliver your service requirements. We ensure our agents have good exposure to your industry. All our super-agents work with a common objective to assist our clients who would benefit greatly in improving ROI, process efficiency and customer satisfaction.
Highly compliant process
Our super-agent process is systematically compliant and adheres to a set of well-organized steps and rules. This makes our process more efficient and reliable. Our agents are trained to uphold the highest degree of regulatory compliance, paving way to business transparency. This open approach and direct approach reduce any chances of customer fraud, thereby protecting your business from all possible threats.
Well- defined Flow
Our super-agent approach is well defined and distinct. It is designed to identify personalized customer needs and behavior and create an efficient process to cater to them. This approach is unique and unlike any other B2B super-agent service companies because we enhance this process by identifying the pre-defined keys based on common scenarios. We ensure that our super-agents keep improving this process by regular upgradations to meet ever changing customer new requirements.
Here’s How Companies Have Gained Benefits by Hiring Our Super-Agent Services
- Our coherent inbound multilingual super-agent service has helped a Berlin-based healthcare consultant, double their lead generation in 3 months’ time.
- We provided effective super-agent services to a leading US-based financial firm, helping them increase their customer satisfaction rate by 50%.
Why Outsource Super-Agent Services to ExpertCallers:
Here are some of the benefits that you will gain when you outsource super-agent services to us:
- Access to a pool of highly experienced call center agents with proven expertise in handling customers from different business domains.
- Intelligent call flow mapping for enhanced suggestions to keep answers and solutions ready.
- Reduced costs for the client because of, minimized workload, reduced rejection calls, and no super-agent training costs.
- Enhanced security for the customer to maintain privacy and confidentiality because we leverage PCI DSS certified super-agent software.
- Updated customer information is sustained by continuously improving the customer research to cater to customer needs.
- Improved ROI by cutting unnecessary costs and using the services of highly experienced and skilled super-agent.
- Increased productivity by achieving higher customer satisfaction and improving overall service efficiency.
- Comprehensive process improvement with regular call analysis, call measurements and call monitoring.
- Improved compliance with complete business transparency and unrelenting efforts to detect customer fraud.
Contact us now to Outsource your Super-Agent call center requirements.