ExpertCallers has over 12 years of experience in providing superlative super-agent services to its clients in the US. Our clients have leveraged our super-agent services to meet requirements for lead generation, cloud computing, telemarketing, fund raising, sales pitch, pledge generation, membership renewal, data collection, customer calls and much more. Our super-agent services have assisted our clients to engage their customers in productive conversations, to meet business needs perfectly.
Our super-agent services make it possible to eradicate problems in call center churn, by carefully identifying the customer requirements and behavior, and then curating pre-defined keys for your agents, such as the intelligent call flow mapping. We make the sales and service pitch quicker and seamless thus increasing customer satisfaction by manifolds.
We are one of the leading super-agent service companies because we provide our clients with technically trained super-agents who have exceptional communication skills, project management skills and analytical skills.
We provide the following services to our clients
Super-agents handle all kinds of customer issues ranging from the advanced tech support to basic problem solving and resolve it in an empathetic manner on the first call. By outsourcing to super-agents, you get maximum resolution at first contact.
With super-agents, the customer gets all their issues settled on the first call and without having to wait for multiple call transfers for a final answer
Super-agents have enhanced set of soft skills, making the conversation between the customer on point, friendly and professional.
Super-agents have a pro-active understanding of customer needs and so can connect with the customers and settle issues at one go. This increases process efficiency.
The ability of super-agents to immediately solve customer issues, leads to a greater satisfaction thus helping in creating the right customer impression
We have a distinct and well-defined approach to deliver super-agent services. The steps include:
We want to provide our clients, only the best super-agents. So, we pick the most experienced and promising agent to deliver your service requirements. We ensure our agents have good exposure to your industry. All our super-agents work with a common objective to assist our clients who would benefit greatly in improving ROI, process efficiency and customer satisfaction.
Our super-agent process is systematically compliant and adheres to a set of well-organized steps and rules. This makes our process more efficient and reliable. Our agents are trained to uphold the highest degree of regulatory compliance, paving way to business transparency. This open approach and direct approach reduce any chances of customer fraud, thereby protecting your business from all possible threats.
Our super-agent approach is well defined and distinct. It is designed to identify personalized customer needs and behavior and create an efficient process to cater to them. This approach is unique and unlike any other B2B super-agent service companies because we enhance this process by identifying the pre-defined keys based on common scenarios. We ensure that our super-agents keep improving this process by regular upgradations to meet ever changing customer new requirements.
Here are some of the benefits that you will gain when you outsource super-agent services to us:
Contact us now to Outsource your Super-Agent call center requirements.