ExpertCallers has extensive experience in delivering streamlined and cost-effective call center services to government agencies operating across the spectrum — including social and human services, family services and other administrative agencies. We tap into this experience to offer comprehensive inbound and outbound call center services that aim to streamline your operations and make it more efficient, quick and adaptable. We combine the power of our team, experience, knowledge, process and technology to plug operational backlogs and increase revenues.
Some of the services that we offer includes:
ExpertCallers provide uninterrupted call answering services to government agencies allowing their team to focus on other crucial projects without any hindrance. We are equipped with highly trained customer service representatives who work in compliance with government communications requirements while delivering highest standards for customer service.
Our company is perfectly positioned to handle requests originating from emails 24X7. Professionally trained agents are at your disposal to supervise email support requirement and ensure that clients get the most out of their investment.
Experts with several decades of experience drive our chat support services and ensure that the right kind of message is delivered to the customers day-in and day-out. We treat each chat as an opportunity to impress the customer and strive to meet all their demands without any days.
We can not only help you stay connected with your customers to ensure fulfilment of their orders, but also assist in tracking of the shipment as well.
Our inbound and outbound call center services are highly flexible. To meet changing needs, you can scale up or ramp down agents handling your requirements. In other words, you can customize the services as per your needs.
Our professional handling will help your business get better call volumes, quality leads, and increased sales opportunities. Together, these will significantly improve your bottom line.
Our phone lines are handled by executives specially trained in providing a range of inbound and outbound call center services. So, you can be assured about courteous and professional handling.
Our offshore inbound call center services helped a government agency in Europe to provide seamless customer support to over 5 million customers every day
We provided our call center services to government office dealing with public health. Our agents answered calls continuously providing accurate results
When you outsource call center services for government agencies to ExpertCallers, you’ll reap the following benefits:
When you outsource call center services for government agencies to ExpertCallers, you’ll partner with an outbound and inbound call center service providers that excels in catering its call center services to state, local and federal/central government agencies, divisions and departments.
Contact us today and discover the advantage of outsourcing inbound and outbound call center services for government agencies to ExpertCallers.