Outsource Media and Entertainment Call Center Services

Focused on Improving Customer Interactions and Revenue for Your Business

ExpertCallers has 10 years of experience in providing quality and cost-effective call center services to media and entertainment industry. We tap into this experience to provide tailored and business-specific call center services to meet the diverse requirements of the media and entertainment industry.

We have helped a range of media companies such as broadcasting, cable, hospitality, advertising, digital media, filming, sports, music, publishing, gaming and entertainment in delivering their message to target audience. Our call center support for this industry is comprehensive and includes inbound and outbound voice support, email management, live chat, SMS services etc. Our clients outsource media and entertainment call center services to us because we have been remarkably consistent in helping them build their brand.

Our ComprehensiveRange of Outsource Media and Entertainment Call Center Services

We provide round the clock call center services through our multi-channel contact center.Some of the services include:

Customer Care Services
Billing Enquiries Services
Payment Collections Services
Help Desk Services
Technical Support Services
Subscription Renewal Services
Reactivating Dormant Customer Services
Order Placement Services
Outbound Surveys / Polls Services
Consumer Response Services
Audience Call-In Management Services
Start / Stop Service Services

Live Chat Services
Email Management Services
Phone Support Services
IVR Services
Online Customer support Services
Toll Free Services
Inquiry Services
Event Scheduling Services
Telemarketing Services
Customer Support Services
Product Launches Services

Technical Support and Help Desk Services

ExpertCallers provides comprehensive outsourced technical and help desk services to meet the diverse technical needs of the customer.

Email Support Services

We provide email support services to dissipate information about your services to your audience.We help you leverage the email to enhance customer relationships.

Customer Support Services

Our company employs experienced professionals to provide prompt solutions to customer queries. We train our agents to ensure every answer is convincing and cogent.

Live Chat Support Services

Our live chat support services is designed to provide instant support to your customers in the shortest possible time. We use this as another medium to keep your customer happy.

We are Different; Here's Why

Customer Centric Solutions

ExpertCallers always remains focused on delivering streamlined solutions to customers. this ensures greater customer satisfaction.

Domain Expertise

ExpertCallers have agents who are well versed with the domain. Contact center agents with knowledge ofthe industry are preferred over others.

Operational Efficiency

Our well-trained professionals follow streamlined process for improving productivity. We ensure to deliver cost-effective services as per the schedule and remain focused on main growth areas.

Here’s How Companies Have Benefitted by Outsourcing Media and Entertainment Call Center Services to ExpertCallers:

We helped one of the world’s largest electronics, media and entertainment company to reduce their treasury operations, re-invoicing and financial planning by 40% in one financial year.
Our services to a global mass-media publishing and entertainment industry helped them bring significant improvements to their data center operations.

Why Outsource Media and Entertainment Call Center Services to ExpertCallers?

Reduced operational and infrastructure costs
Higher service quality
Increases customer satisfaction
Maximum productivity by resolving customer queries
Dedicated team who work 24x7x365 basis

Calls monitored and recorded for references
Regular training to maintain quality of work
Quick course of action taken
Streamlined customer service
Complete data security

When you outsource call center services for media and entertainment to ExpertCallers, you’ll partner with a call center service providerthat excels in leveraging latest social, mobile, and online technologies to add more value to your offerings.

Contact ustoday and discover the advantage of outsourcing media and entertainment call center services to ExpertCallers.