Outsource Media and Entertainment Call Center Services
Focused on Improving Customer Interactions and Revenue for Your Business
ExpertCallers has 10 years of experience in providing quality and cost-effective call center services to media and entertainment industry. We tap into this experience to provide tailored and business-specific call center services to meet the diverse requirements of the media and entertainment industry.
We have helped a range of media companies such as broadcasting, cable, hospitality, advertising, digital media, filming, sports, music, publishing, gaming and entertainment in delivering their message to target audience. Our call center support for this industry is comprehensive and includes inbound and outbound voice support, email management, live chat, SMS services etc. Our clients outsource media and entertainment call center services to us because we have been remarkably consistent in helping them build their brand.
Our ComprehensiveRange of Outsource Media and Entertainment Call Center Services
We provide round the clock call center services through our multi-channel contact center.Some of the services include:
- Customer Care Services
- Billing Enquiries Services
- Payment Collections Services
- Help Desk Services
- Technical Support Services
- Subscription Renewal Services
- Reactivating Dormant Customer Services
- Order Placement Services
- Outbound Surveys / Polls Services
- Consumer Response Services
- Audience Call-In Management Services
- Start / Stop Service Services
- Live Chat Services
- Email Management Services
- Phone Support Services
- IVR Services
- Online Customer support Services
- Toll Free Services
- Inquiry Services
- Event Scheduling Services
- Telemarketing Services
- Customer Support Services
- Product Launches Services
Technical Support and Help Desk Services
ExpertCallers provides comprehensive outsourced technical and help desk services to meet the diverse technical needs of the customer.
Email Support Services
We provide email support services to dissipate information about your services to your audience.We help you leverage the email to enhance customer relationships.
Customer Support Services
Our company employs experienced professionals to provide prompt solutions to customer queries. We train our agents to ensure every answer is convincing and cogent.
Live Chat Support Services
Our live chat support services is designed to provide instant support to your customers in the shortest possible time. We use this as another medium to keep your customer happy.
We are Different; Here's Why
Customer Centric Solutions
ExpertCallers always remains focused on delivering streamlined solutions to customers. this ensures greater customer satisfaction.
Domain Expertise
ExpertCallers have agents who are well versed with the domain. Contact center agents with knowledge ofthe industry are preferred over others.
Operational Efficiency
Our well-trained professionals follow streamlined process for improving productivity. We ensure to deliver cost-effective services as per the schedule and remain focused on main growth areas.
Here’s How Companies Have Benefitted by Outsourcing Media and Entertainment Call Center Services to ExpertCallers:
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We helped one of the world’s largest electronics, media and entertainment company to reduce their treasury operations, re-invoicing and financial planning by 40% in one financial year.
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Our services to a global mass-media publishing and entertainment industry helped them bring significant improvements to their data center operations.
Why Outsource Media and Entertainment Call Center Services to ExpertCallers?
- Reduced operational and infrastructure costs
- Higher service quality
- Increases customer satisfaction
- Maximum productivity by resolving customer queries
- Dedicated team who work 24x7x365 basis
- Calls monitored and recorded for references
- Regular training to maintain quality of work
- Quick course of action taken
- Streamlined customer service
- Complete data security
When you outsource call center services for media and entertainment to ExpertCallers, you’ll partner with a call center service providerthat excels in leveraging latest social, mobile, and online technologies to add more value to your offerings.
Contact ustoday and discover the advantage of outsourcing media and entertainment call center services to ExpertCallers.
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