ExpertCallers’ offshore Interactive Voice Response (IVR) service has helped many companies provide a seamless and consistent experience touchpoint to their customers. We build an interactive voice-menu suiting your specific needs and in the language of your choice.
Our IVR services are designed to significantly reduce the cost of common phone calls to and from your company. At the same time, we give your business the combined power of client support and a complete marketing solution. You can leverage our outsourced IVR services to get access to database access, customize call flow, make call-backs, facilitate scalability and web integration.
Our customized IVR services comes with all the tools necessary to make every customer interaction meaningful. All this means that when you outsource IVR services, you will be able to:
A chat with a live agent can cost $6-12 per interaction, while an automated interaction
on the IVR can cost as little as 25 cents - Forrester
Our automatic call distributor works on the rule of 'right call to right agent.' Our system routes every call based on the specific needs of the customer and ensures that the best service is provided to the caller every single time.
Here are some of the unique features that differentiates our IVR services from those provided by other IVR service providers:
Reports and Analytics
Web Based Solution
Easy to Configure Messages
Multi-level IVR Technology
Mobility
Every relevant call report, be it information regarding number of call missed, number of call dropped on IVR, live analytics and dashboards, will be shared with the client to promote better business decision-making.
Other prominent features of our IVR services:
ExpertCallers' IVR services can be accessed anywhere with any browser and across time-zones. To get on board and provide customized IVR services, the client just needs an internet connection and can start with the IVR setup.
Our text-to-speech conversion software easily converts calls to massages in no time. This can rapidly change IVR massages as and when required to customize customer's experience.
We offer multiple levels in IVR setup to give specific information to the customers. For instance, the caller who wants to make payment, he will be first asked to select '1' for "Payment Issue." Once he selects the options, he will be routed to another IVR which prompts him to select 1 for "Pre-paid" or 2 for "Post-Paid." This kind of arrangement minimizes errors and maximizes customer satisfaction.
ExpertCallers' IVR services can be deployed anywhere whether its landline or mobile phones. This makes it easy for the clients to forward relevant calls to sales department employees working in the field anywhere across the globe.
When you outsource IVR services to an expert IVR service provider like ExpertCallers, you can reap the following benefits:
We prioritize calls to ensure your team never loses a high-value customer due to bad customer service or a tardy response. This is one of the key differentiators that set us apart from other IVR service providers.
As one of the leading IVR service providers in the industry, we create great experiences by simplifying and streamlining your business processes to reduce customer effort throughout a call.
We have devised our third-party IVR services to provide better clarity, quality, and speed, which goes a long way in creating the right impression about your professionalism with regards to the customer.
When customers reach out to a business, they want to know that their concerns are heard and their issues are quickly resolved. With the help of an IVR or Interactive Voice Response, businesses can ensure that their customers' queries are responded round the clock automatically.
Some of the reasons why you should invest in outsourcing IVR services include –
We let you pick one or multiple delivery centers according to your preference and requirement.
Here's how outsourcing to ExpertCallers, one of the best IVR service providers in India, can benefit organizations.
As one of the leading IVR service providers, we assist in routing a call to the right agent automatically, thus ensuring your customer support services become more streamlined and consequently make your customers happier. At ExpertCallers, we employ a smart IVR support system with a speech-driven phone menu to route your caller to the agent who is most qualified at the time to handle their queries and demands. Our state-of-the-art voice response systems can today be used to effectively set appointment reminders, retail orders, bill notification, booking a table at the restaurant of your choice, etc. without the help of a live agent.
Today, customers look for speed in everything. They want the convenience to raise their queries with minimal effort and get them answered fast. Our IVR systems help them to become independent of a live agent and automate self-service. Customers looking for an answer to a particular query or product and services information can get it quickly. Moreover, by integrating customized menus, processes like routing incoming calls or scheduling a call back can be expedited. With the support of the best IVR service providers like ExpertCallers, callers will be able to respond to options through touchpad or voice and get their information minus the queues.
Traditionally, Interactive Voice Response systems were used as a tool to offer customer support services. Today, they have become the standard to set up a sales channel, and over time, they might be able to support or entirely replace telemarketing. As the process of reaching out to prospective clients can be automated with our IVR system, it offers an easier, simpler, and convenient way to pre-qualify interest of the prospects and ensure high-quality lead conversion. Based on their response to a few simple questions, prospects can be qualified and routed to our live sales agent to close the deal. From conversation to closure in no time!
As your client's first contact with your brand or organization will be through an IVR, we work alongside to customize it according to your needs and requirements. For example, you can use a customizable phone menu or prompts to create a well-designed user engagement strategy with your enterprise. To deliver an experience that is truly unique to your brand, you need to sync your business logic with the natural journey of the customer through your products and services. You can take the help of IVR providers like ExpertCallers to create customized greetings, A/B test your messages, or iterate phone tree changes to ensure your customers’ IVR experiences aren’t any different from any other of your brand interactions.
When you outsource IVR services to ExpertCallers, you’ll partner with an IVR service provider that is focused on providing customized IVR services that engage and informs callers, rather than confusing or frustrating them.
CONTACT US today and discover the advantage of outsourcing IVR services to ExpertCallers.
© 2023 Flatworld Solutions Pvt. Ltd | ExpertCallers.com. All Rights Reserved.
