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Outsource IVR Services

Helping You Customize Customer Experience

ExpertCallers’ offshore Interactive Voice Response (IVR) service has helped many companies provide a seamless and consistent experience touchpoint to their customers. We build an interactive voice-menu suiting your specific needs and in the language of your choice.

Our IVR services are designed to significantly reduce the cost of common phone calls to and from your company. At the same time, we give your business the combined power of client support and a complete marketing solution. You can leverage our outsourced IVR services to get access to database access, customize call flow, make call-backs, facilitate scalability and web integration.

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Robust IVR Services Customized to Your Need

Our outsourced IVR services are meticulously designed to provide a personalized customer experience while boosting IVR containment. Single tier pricing makes it extremely cost-efficient with regards to operational cost, and a highly flexible user interface that can be customized as per the needs of the business while eliminating the need for expensive and laborious IT intervention.

Our customized IVR services comes with all the tools necessary to make every customer interaction meaningful. All this means that when you outsource IVR services, you will be able to:

  • Preserve context across channels
  • Proactive outreach for notifications and reminders
  • Adapt to each caller's experience level
  • In-queue self-service and call back
  • Predict call intent based on recent transactions
  • Visual IVR and Text2IVR for ease of use
A chat with a live agent can cost $6-12 per interaction, while an automated interaction
on the IVR can cost as little as 25 cents - Forrester

Salient Features of ExpertCallers' Interactive Voice Response Services

Our automatic call distributor works on the rule of 'right call to right agent.' Our system routes every call based on the specific needs of the customer and ensures that the best service is provided to the caller every single time.

Here are some of the unique features that differentiates our IVR services from those provided by other IVR service providers:

Here's How Companies Have Benefitted by Outsourcing IVR Services to ExpertCallers

40M+
Total calls handled
Multi-level
IVR with unlimited extensions
2000+
Satisfied customers
99.96%
Uptime

Why Outsource IVR Services to ExpertCallers?

When you outsource IVR services to an expert IVR service provider like ExpertCallers, you can reap the following benefits:

  • 40% increase in first contact resolution
  • Increase in customer service efficiency
  • Multi-language support
  • Fully automated and easy to use
  • 30% reduction in costs
  • High call quality
  • More professional approach
  • Guaranteed increase in customer satisfaction
  • Gain a competitive advantage
  • Customized call log report
  • 100% secure and trusted solutions

We are Different; Here's Why

Why Should You Invest in IVR Outsourcing?

When customers reach out to a business, they want to know that their concerns are heard and their issues are quickly resolved. With the help of an IVR or Interactive Voice Response, businesses can ensure that their customers' queries are responded round the clock automatically.

Some of the reasons why you should invest in outsourcing IVR services include –

  • The costs associated with traditional customer self-services can be significantly reduced.
  • Maintenance and operation costs of equipment, staff salaries, and overheads can be eliminated.
  • Organizations can benefit from other call center and telemarketing services that often come along with IVR solutions.
  • It frees up your time which can be focused on critical business functions.
  • It eliminates the management and administrative risks of maintaining a fully established customer support operation.

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

Advantages of Using an IVR System

Here's how outsourcing to ExpertCallers, one of the best IVR service providers in India, can benefit organizations.

Outsource IVR System

As one of the leading IVR service providers, we assist in routing a call to the right agent automatically, thus ensuring your customer support services become more streamlined and consequently make your customers happier. At ExpertCallers, we employ a smart IVR support system with a speech-driven phone menu to route your caller to the agent who is most qualified at the time to handle their queries and demands. Our state-of-the-art voice response systems can today be used to effectively set appointment reminders, retail orders, bill notification, booking a table at the restaurant of your choice, etc. without the help of a live agent.

Today, customers look for speed in everything. They want the convenience to raise their queries with minimal effort and get them answered fast. Our IVR systems help them to become independent of a live agent and automate self-service. Customers looking for an answer to a particular query or product and services information can get it quickly. Moreover, by integrating customized menus, processes like routing incoming calls or scheduling a call back can be expedited. With the support of the best IVR service providers like ExpertCallers, callers will be able to respond to options through touchpad or voice and get their information minus the queues.

Traditionally, Interactive Voice Response systems were used as a tool to offer customer support services. Today, they have become the standard to set up a sales channel, and over time, they might be able to support or entirely replace telemarketing. As the process of reaching out to prospective clients can be automated with our IVR system, it offers an easier, simpler, and convenient way to pre-qualify interest of the prospects and ensure high-quality lead conversion. Based on their response to a few simple questions, prospects can be qualified and routed to our live sales agent to close the deal. From conversation to closure in no time!

As your client's first contact with your brand or organization will be through an IVR, we work alongside to customize it according to your needs and requirements. For example, you can use a customizable phone menu or prompts to create a well-designed user engagement strategy with your enterprise. To deliver an experience that is truly unique to your brand, you need to sync your business logic with the natural journey of the customer through your products and services. You can take the help of IVR providers like ExpertCallers to create customized greetings, A/B test your messages, or iterate phone tree changes to ensure your customers’ IVR experiences aren’t any different from any other of your brand interactions.

When you outsource IVR services to ExpertCallers, you’ll partner with an IVR service provider that is focused on providing customized IVR services that engage and informs callers, rather than confusing or frustrating them.

CONTACT US today and discover the advantage of outsourcing IVR services to ExpertCallers.