Outsource IVR Services

Helping You Customize Customer Experience

ExpertCallers’ offshore Interactive Voice Response (IVR) service has helped many companies provide a seamless and consistent experience touchpoint to their customers. We build interactive voice-menu suiting your specific needs and in the language of your choice.

Our IVR services are designed to significantly reduce the cost of common phone calls to and from your company. At the same time, we give your business the combined power of a client support and complete marketing solution. You can leverage our outsourced IVR services to get access to database access, customize call flow, make call-backs, facilitate scalability and web integration.

Robust IVR Services Customized to Your Need

Our outsourced IVR services are meticulously designed to provide personalized customer experience while boosting IVR containment. Single tier pricing makes it extremely cost-efficient with regards to operational cost, and a highly flexible user interface that can be customized as per the needs business completely eliminates the need for expensive and laborious IT intervention.

Our customized IVR services comes with all the tools necessary to make every customer interaction meaningful. All this means that when you outsource IVR services, you will be able to:

  • Preserve context across channels
  • Proactive outreach for notifications and reminders
  • Adapt to each caller's experience level
  • In-queue self-service and call back
  • Predict call intent based on recent transactions
  • Visual IVR and Text2IVR for ease of use
A chat with a live agent can cost $6-12 per interaction, while an automated interaction on the IVR can cost as little as 25 cents – Forrester

Salient Features of ExpertCallers’ Interactive Voice Response Services

Our automatic call distributor works on the rule of ‘right call to right agent.’ Our system routes every call based on the specific needs of the customer and ensures that the best service is provided to the caller every single time.

Here are some of the unique features that differentiates our IVR services from those provided by other IVR service providers:

ExpertCallers’ IVR services can be accessed anywhere with any browser and across time-zones. To get on board and provide customized IVR services, the client just needs an internet connection and can start with the IVR setup.

Our text-to-speech conversion software easily converts calls to massages in no time. This can rapidly change IVR massages as and when required to customize customer’s experience

We offer multiple levels in IVR setup to give specific information to the customers. For instance, the caller who wants to make payment, he will be first asked to select ‘1’ for “Payment Issue.” Once he selects the options, he will be routed to another IVR which prompts him to select 1 for “Pre-paid” or 2 for ‘Post-Paid.” This kind of arrangement minimizes errors and maximizes customer satisfaction.

ExpertCallers’ IVR services can be deployed anywhere whether its landline or mobile phones. This makes it easy for the clients to forward relevant calls to sales department employees working in the field anywhere across the globe.

Every relevant call report, be it information regarding number of call missed, number of call dropped on IVR, live analytics and dashboards, will be shared with the client to promote better business decision-making.


Other prominent features of our IVR services:
  • Customized services to meet specific objectives
  • Profitable call rates
  • Professional voice recording services
  • Multiple phone lines to ensures no customer is waiting
  • Compact and robust software applications
  • Guaranteed quality and clarity of calls
  • High-end database storage that captures every minute details of the customers
  • Meticulous design of the automated service that helps customers to access the required information or resolve the issue within a few clicks

We are Different; Here's Why

Great Customer Experience

As one of the leading IVR service provider in the industry, we create great experiences by simplifying and streamlining your business processes to reduce customer effort throughout a call.

Prioritize Calls Based on Value

We prioritize calls to ensure your team never loses a high-value customer due to bad customer service or a tardy response. This is one of the key differentiator that sets us apart from other IVR service providers.

Boost Your Company’s Image

We have devised our third-party IVR services to provide better clarity, quality and speed, which goes a long way in creating the right impression about your professionalism with regards to the customer.

Here’s How Companies Have Benefitted by Outsourcing IVR Services to ExpertCallers

  • We helped an ecommerce giant reduce operational costs by a whopping 60% with our customized IVR self-service session.
  • A renowned airline leveraged our IVR services to design its IVR, choose the right persona, voice and on-hold experience, to deliver the right brand experience.
40M+
Total calls handled
Multi-level
IVR with unlimited extensions
2000+
Satisfied customers
99.96%
Uptime

Why Outsource IVR Services to ExpertCallers?

When you outsource IVR services to expert IVR service provider like ExpertCallers, you can reap the benefits of following:

  • 40% increase in first contact resolution
  • Increase in customer service efficiency
  • 30% reduction on costs
  • More professional approach
  • Guaranteed increase in customer satisfaction
  • Gain competitive advantage
The IVR makes up 27% of all calls in contact centers, but only 7% of companies offer an IVR solution that delivers a better experience than live agents – JD Power & Associates

When you outsource IVR services to ExpertCallers, you’ll partner with an IVR service provider that is focused on providing customized IVR services that engages and informs callers, rather than confusing or frustrating them.

Contact us today and discover the advantage to outsourcing IVR services to ExpertCallers.