Outsource 800 Answering Services

Assisting Beyond the Call

ExpertCallers has extensive experience in handling offshore 800 answering service. Having partnered with several global conglomerates, we know what it takes to build trust with your customers and give you a leg up in the market.

The hallmark of our outsourced 800 answering service is professionalism and cost-effectiveness. Our services offer you an affordable toll free local number, answered by a professional representing your business. Our professionals are highly experienced in the art of dealing with callers. They can either answer the call on your behalf or forward the call to you or route to a state of the art messaging service.

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Types of 800 Phone Answering Services We Handle

Companies have benefitted by outsourcing following 800 answering services to ExpertCallers:

24x7x365 Live Call Answering
Call Entry
Operator Dispatch
Emergency Dispatching
Enquiry handling

After-hours coverage
Toll-free answering
Order taking and fulfilment services
Reservation and schedule management
Overflow handling

Holiday and temporary support
Auto attendant and IVR
Voice Mail and Call Back Systems
Event scheduling
Emergency response and many more

How ExpertCallers’ 800 Answering Services Work for You

Setting Up

Unlike other offshore 800 answering companies, signing up with us is hassle-free and consumes just a few minutes of your valuable time. Once this is done, you can then use our online portal to share every minute details about your business.

Divert Your Phone

Once you sign-up with us, we will issue a toll-free number via which all your landline and/or mobile call will be handled.

Answering

Our trained and experienced team of 800 answering experts will act as your brand ambassadors and take it open themselves to answer every call in the most professional manner, following your pre-set call answering instructions.

Message

Finally, our team will capture and share all the details of the calls in the format and type of your choice via SMS or email. This information can also be viewed on the portal.

Unique Features of Our 800 Answering Services

Some of the premium features that you get access to when you outsource 800 answering services to ExpertCallers include:

Round-the-clock Virtual Reception

Our team of reliable and professional virtual receptionist answers your customer’s calls 24X7. They work like an extension of your in-house receptionists with 100% dedication and zero percent lag time.

Call Transfer and Routing

All the toll-free phone calls will be routed to the right department, right person and at right time. The calls will be transferred and routed as per the pre-determined flow rules set by you.

Multi-lingual Customer Support

To make the customer’s journey comfortable and easier, we have trained our team of 800 answering agents across languages such as English, Spanish, French, German, Meridian and so on, to offer multi-lingual customer support to your business.

Order Management

Your customers can reach out to our team if they face any issues before checkout. This ability will go a long way in managing orders, reducing the numbers of shopping carts and increasing average order values.

Appointment Scheduling

Leverage our toll-free phone answering services to fill your calendar with new appointments whenever customers call your business line.

Web Chat

Our online chat support services will compliment your 800 answering efforts and help you meet the growing needs of your customers.

Urgent Call Handling

We let you float customized rules to handle urgent calls, thereby ensuring that the most important customer support call is routed to the right person at the right time.

Client Web Access

Our clients can access the data, script or other important documents, monitor calls and even pay bills from anywhere across the globe with easy access to ExpertCallers account through our online portal.

Other prominent features of our outsourced 800 answering services:

Transfer Existing 800 Number
Your Own New 800 Number
Complex Outside Phone Dialling Rules
Optional Professional Voice Prompts
Online Reports with Real-time Update

Call Monitoring and Recording Service
Text to Speech Data Conversion
Website and Server Data Access
Database Access and Update
Unlimited Menu Selections by Caller and much more

Being an Expert 800 Answering Company, We Can Serve Diverse Industries

With us as your third-party 800 answering service provider, you can serve customers across industries, including:

Aerospace & Defence
Automotive
Automobiles
Banking & Financial Services
Capital Markets
Communications
Consumer Goods and Services
Customs Brokerage
Consumer Packaged Goods

Energy and Utilities
Education
Healthcare
Logistics
Manufacturing
Market Research
Media and Entertainment
Medical Devices

Network Equipment Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Public Sector / Government
Retail & Ecommerce
Securities & Capital Markets
Telecommunications
Securities & Capital Markets

Key Differentiators

Highly Trained Executives

As a premier 800 answering company, our phone lines are handled by executives specially trained in attending customer service calls. So, you can be assured about courteous and professional handling. For niche services like medical answering services, we provide HIPAA-trained professionals.

Positive Impact on Bottom Line

Our professional handling will help your business get better call volumes, quality leads, and increased sales opportunities. Together, these will significantly improve your bottom line.

Highly Scalable

Our outsourced 800 phone answering service is flexible. This is one of the key differentiator that sets us apart from other 800 answering companies. To meet changing needs, you can scale up or ramp down agents handling your requirements. In other words, you can customize the services as per your needs.

Here’s How Companies Have Benefitted by Outsourcing 800 Answering Services to ExpertCallers

Our offshore 800 answering services helped a leading telecom provider to provide seamless customer support to over 50000 retailers and 5 million subscribers every day
Our 800 answering services helpdesk team enhanced the first call resolution rate of an IT applications company by a whopping 40%

1M+

Calls handled per month

Low

AHT for 97% calls

Serving over 500000+

customers monthly

Why Outsource 800 Answering Services to ExpertCallers?

By outsourcing 800 answering services to an expert 800 answering company like ExpertCallers, you’ll benefit in following ways:

30% increase in customer retention
Enhanced customer satisfaction
Up-time of 99.5% to provide uninterrupted support
Average call handling within 1.43 rings
CTQ parameters strictly followed
ISO 27001 certified and PCI compliant

Response to phone calls is made instantly, zero wait time
Operational scalability to meet seasonal uplift or spike in sales
Complete flexibility
24 x 7 multi-lingual support
Seamlessly integrated technology
Highly cost-effective services

When you outsource 800 answering services to ExpertCallers, you’ll partner with an 800 answering company that excels in providing professional, friendly, and upbeat toll-free customer service that will impress your callers and deliver the messages that you want to send across, day-in and day-out.