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Outsource Customer Support Services

Your interaction with your customer is incomplete if you cannot bring a difference in their lives. We help you turn conversations into value-added interactions.

ExpertCallers has wide experience in providing round-the-clock professional customer support outsourcing services to clients around the world. We tap into this experience to help you lift the quality of customer service and set your business apart from others.

Your specific offering is important to your customer. But how you deliver it matters the most to your business. Our outsourced customer support services provide you with a chance to deliver your offerings the way your customers want – by being proactive and anticipative of their needs. We have a clear and defined way to ensure every interaction brings about a real and meaningful difference to the problems they face.

We develop unique operational standards for every customer support need, implement the standards meticulously, monitor them closely for shortcomings, and address them to bring about continuous improvements. This helps us to rise above the norm to deliver the best to your customer.

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We Provide a Range of Offshore Customer Support Services

Being an expert customer support company, we are well-versed with handling the following types of outsourced customer support services:

We are an expert in helping companies augment sales through well-crafted cross-selling and up-selling strategies that have been refined over the years. Our handpicked team of expert operators are available 24 hours a day and 7 days a week, waiting to convert even the smallest opportunity that is presented to them by utilizing these strategies.

Working as an extension of your company, our expert linguists are trained to offer personalized inbound support services, which means that your customers will not be able to differentiate whether they are served from off-shore or on-site and your business will not lose another important call.

We make sure that you receive real-time updates regarding the outcome of each call either through email or SMS. And we also give you the flexibility to either choose our service for handling overflow calls or opt for our after-hours service and catch all the calls that you couldn’t answer.

We can help you achieve your targeted goals and objectives through our outbound customer support services. Over the last 12 years, we have seamlessly executed numerous outbound customer support projects and are prepared to take on new challenges.

The thing that differentiates us from standard customer support companies is our customer focus. To ensure that focus is never lost, we have made it a point to hire only the most talented and skilled professionals with prior experience in outbound customer support. And we support these resources with top of the line infrastructure, supported by cutting-edge IT and telecommunication systems to provide outbound customer support services of the highest quality 24X7.

Whether the customer interacts via phone, e-mail, chat, or even social media, our omnichannel customer support services have the requisites to provide a seamless customer experience. By putting the customer experience first, we have created a cohesive, omnichannel customer support system that reduces friction at every stage of the customer journey and helps businesses make data-driven decisions that lead to success.

59% of Americans Would Try a New Brand or Company for a Better Customer Service Experience.

We Also Provide

Here’s How Companies Have Benefitted by Outsourcing Customer Support Services to Us

500 +
Agents
95%
First Contact Resolution
Serving 200+
Companies

Unique Features of Our Customer Support Services

Why Outsource Customer Support Services to ExpertCallers?

When you outsource customer support services to a premium offshore customer support company like ExpertCallers, you can reap the following benefits:

  • 85% Customer Satisfaction score
  • 80+% First Call Resolution
  • Industry-leading average speed to answer (80% in 60 secs)
  • 5% or less call abandonment rate

Other benefits of outsourcing customer support services to us:

  • Make it easy for customers to get in touch
  • Ensure customer-focused staff attend to your customer’s needs
  • Proactive and empathetic dealings with customer issues
  • Present information clearly and simply
  • Understand customer experiences
  • Leverage a customer service culture

We are Different; Here's Why

Offering Good Customer Support Services: Why is it important?

Good Customer Support Services

Offering good customer support services is the only way to build a lasting relationship with your customers and ensure high satisfaction levels. The competition has become harsher now with organizations constantly aiming at adopting the new technological innovations and improving their products and services. As a result, the customer is being dragged in all different directions. Thus, the need of the hour is to integrate customer loyalty programs as an essential part of the organization regardless of the industry that it is in.

Acquiring new customers is crucial and so is retaining the existing ones. That’s because satisfied and loyal customers spread the word about how good your customer services, and in doing so, help you attract more customers.

But there is a huge problem if an organization cannot offer committed customer support services. Customers may have a lot of issues at different levels of your services, and failure to resolve their complaints will only make them switch to your competitor who may offer better service than you. Therefore, organizations have to constantly tune into a customer’s needs and demands which can keep changing with the market transformations.

When there are a lot of operations to handle, organizations cannot always be well-equipped with the expertise, resources, and finances to ensure consistently high-quality customer services. That’s when customer care outsourcing makes sense. For the best customer service outsourcing in India, you can reach out to ExpertCallers. Our team of competent and dedicated customer care professionals can effectively gauge the ever-changing customer whims and devise strategies to get you on the path to customer management and organizational success.

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)
Outsourcing Customer Services

Addressing Common Concerns with Outsourcing Customer Services

Some companies may have concerns or reservations regarding transitioning from an in-house managed system to an outsourced one. Generally, the following are some of the common causes of concern.

When you are outsourcing your customer services, you are probably partnering with people who belong to a different country or culture and have their own set of skills and competency which may not be the best fit for your organization. However, that’s seldom the case. As one of the leading outsourcing companies in India, we at ExpertCallers employ an efficient team of executives and callers who are highly trained in English, accent, communication, and culture-sensitization before they finally start handling clients as customer service agents.

A common misconception that exists among brand owners and top management when it comes to resource allocation strategies is that outsourcing is only for those with deep pockets and can significantly eat into the annual budgets. The truth is customer support service outsourcing can help to cut down costs significantly as compared to in-house operations. Moreover, with ExpertCallers as your outsourced customer support partner, you can be assured that the customer care being offered is of the highest quality.

The theory that organizational processes, such as manufacturing, distribution, transportation, customer care are best managed in-house has now become obsolete. In-house management was the best option in the early days, but with the proliferation of advanced technology and business strategies, outsourcing customer service operations is their best bet, especially if the business is operating on a global scale. At ExpertCallers, we ensure complete transparency with the team, customers, and your firm. Instead of acting as managers and facilitators, we act as an extension of your brand and that’s what creates a seamless relationship between your brand and your customers.

When you outsource customer support services to ExpertCallers, you will partner with a customer support outsourcing company that is extremely skilled in consistently meeting your business objectives while fostering human interactions and delivering the highest level of customer satisfaction.

CONTACT US today and discover the advantage of outsourcing inbound and outbound customer support services to ExpertCallers