Outsource Customer Service Representative (CSR) Services
Better Customer Relations. Faster Sales
ExpertCallers has over 12 years of experience in providing offshore customer service representative services to companies around the world. Our comprehensive CSR services aim to reorganize your call center operations to make it more efficient, quick and adaptable. We combine the power of our team, experience, knowledge, process and technology to break free of the typical client-vendor relationship and build a partnership based on trust and value.
We Provide a Wide Range of Outsourced Customer Service Representative (CSR) Services
The outsourced customer service representative services that we provide include most of the inbound and outbound call services such as:
Inbound Services
Customer Support Service
Leveraging our years of experience in the industry, we offer best in the class customer support services that will make your customer support smooth and instantaneous.
Phone Answering Services
Our knowledgeable and solution-focused phone support agents help you to deliver top class phone support services that will increase your brand visibility and maximize your revenue.
Helpdesk Support
By combining our knowledge and experience, we offer robust and flexible helpdesk support that is customized as per the unique needs of your business.
Email Support
We are prepared to handle all levels of support queries via email. The thing that differentiates our services from other email support companies is the level of customization that we offer.
Chat Support
ExpertCallers boasts of a rich experience in offering streamlined live chat support services to global clientele operating across diverse industries.
Other Inbound Services Includes:
- Order Entry Services
- Payment Collection Services
- Inbound Sales Services
- Sales Support Services
- Technical Support Services
- Billing Support Services
- Online Support Services
- Reservation Booking Services
- Cross Selling and Up-selling Services
- Product and Service Promotion Services
- Insurance Claiming Processing Services
- Medical Answering Services
- Virtual Receptionist Services
- Inquiry Handling Services
- Email Management Services
- Subscription Services
- Toll Free Services
- Technical Support Services
- Warranty Registration Services
- Rebate Processing Services
- Job Dispatch Services
- Product Information Request Services
Outbound Services
Cold Calling
Learning from our rich haul of experience, we have built a robust, efficient and reliable cold calling process that will help our clients find new prospects in the shortest possible time.
Appointment Setting Services
Driven by a team of seasoned and skilled professionals, our strategic appointment setting services are designed to carry out highly targeted and professional campaigns to acquire new customers thick and fast.
Lead Generation Services
Our cost-effective lead generation services will help you boost your sales by providing qualified and sales ready leads. We approach customers keeping in mind the changing trends, objective of your business, and also short and long-term goals of your organisation.
Telemarketing Services
We are perfectly positioned to handle requests for telemarketing services of all types. Professionally trained agents are at your disposal to supervise and setup campaigns and ensure that clients get the most out of their investment.
Other Outbound Services Includes
- Market Research Services
- Customer Loyalty Program Services
- Direct Mail Follow-up Services
- Subscription Renewal Services
- Data Validation Services
- Disaster Recovery Services
- Debt Collection Services
- Service Satisfaction Follow-up Services
Industries We Serve
- Aerospace & Defence
- Automotive
- Automobiles
- Banking & Financial Services
- Capital Markets
- Communications
- Consumer Goods and Services
- Customs Brokerage
- Consumer Packaged Goods
- Energy and Utilities
- Education
- Healthcare
- Logistics
- Manufacturing
- Market Research
- Media and Entertainment
- Medical Devices
- Network Equipment Providers
- Oil & Gas
- Pharmaceutical & Life Sciences
- Platforms & Software Products
- Public Sector / Government
- Retail & Ecommerce
- Securities & Capital Markets
- Telecommunications
- Securities & Capital Markets
We are Different; Here's Why
Affordability
To make our services cost effective, we offer convenient monthly plans with all-inclusive rates or pay-as-you-go options. So, you get a range of flexible options to test your services with.
Positive Impact on Bottom Line
We handle calls keeping in mind the need to help you grow your business. So, our services help you get better call volumes and quality leads. As a result, your sales opportunities will witness a sharp rise.
Highly Trained Executives
Being a leading CSR company, we only hire agents who have prior experience in industry. So, you can rest assured about courteous and professional handling of your customers.
Here’s How Companies Have Benefitted by Outsourcing Call Center BPO Services to ExpertCallers
- An internationally acclaimed talent scouting company leveraged our outsourced multi-lingual CSR services to increase new talent count from a paltry 34% to 90%
- Our outsourced customer service representative services helped a precision instruments manufacturer to seamlessly reach out to 60,000 contacts, comprising existing customers and prospects, on a quarterly basis
- A UK-based roofing solutions company leveraged our outbound CSR services to increase appointment settings by 50%
Why Outsource Customer Service Representative (CSR) Services to ExpertCallers?
When you outsource customer service representative services to an expert CSR company like ExpertCallers, you’ll gain the following benefits:
- Skilled call answering support
- Latest voice and data communication systems
- Quality checks done by 100% call recordings
- Transparency in operations
- 24 x 7 customer support
- Multi-channel support
- Trained and skilled professionals
- 50% reduction in operation cost
- Equipped to manage large volume of calls
- Highest standards of quality
- Enhanced market coverage
- Providing testimonials
When you outsource customer service representative services to ExpertCallers, you’ll partner with customer service representative outsourcing company that offers quality customer services to deliver seamless and efficient marketing and customer service experience. We have wide experience in providing excellent customer services to various organisations across different industry verticals.
Contact us today and discover the advantage of outsourcing customer service representative services to ExpertCallers.
Clients
Who love to work with us
