Our client is California-based AKDY Imports, a manufacturer of high-end home improvement products. With over 1200 home improvement products to its inventory list, the company has an estimated annual revenue of $17.1million and is growing at a phenomenal rate
A 24x7 support service was implemented for a renowned US based network security company, enhancing their service delivery.
The new support operation improved the client's overall business process and mode of operations.
The cost-effective solution led to a long-term partnership with the satisfied client for future call center endeavors.
Story of the Customer
The client, a renowned US-based network security company, required a robust 24x7 support service to streamline their operations and improve customer service.
Our team implemented unique solutions, enhancing the client's customer service capabilities.
This cost-effective transformation led to a satisfied client, eager to continue our partnership.
The challenge was to set up a team of highly trained product support engineers with comprehensive knowledge of network security to address the existing issues.
Implementing a round-the-clock support system with a unique resolution method based on the severity levels of support was a significant undertaking.
Designing a dedicated support operations center capable of hosting a test simulation environment and equipping it with secure voice, email, and internet infrastructure posed a challenge.
Set up a 24/7 support team with a unique resolution method based on severity levels.
Implemented a high-tech call tracking system, a Management Information System and employee training.
Designed a dedicated support center with advanced test simulation and secure communication infrastructure.
The client saw a notable enhancement in support operations and overall business processes.
Our cost-effective solution led to a complete transformation in the client's business approach.
This resulted in a long-term partnership with the client for future call center endeavors.
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