case-study

How We Excelled in Providing 24x7 Support to a Leading Network Security Company

The Client:

The client is arenowned US based primary network security information management company with a world over presence.

requirment

The Requirement

The client is arenowned US based primary network security information management company with a world over presence.

solution

The unique end-to-end solution

We first set up a team of highly trained product support engineers who were well-versed in all the aspects ofnetwork security to look into the existing problems. Next, we made provisions for round the clock support and implemented a unique resolution method which helped us to serve customers based on the severity levels of support. We also put in place a state-of-the-art call tracking system, a Management Information System (MIS) and even provided formal training program to the employees.Finally we designed a dedicated support operations center that was capable of hosting a test simulation environment and armed it withsecure voice, email and internet infrastructure. All of this enhanced the client’s ability to serve clients in a seamless way.

result

Result

At the end we managed to bring about a complete change in the client’s mode of operations.While on the one hand our services helped our client to improve the quality of support operation, on the other,we successfully introduced a sea change in the client’s overall business process.Most importantly, we achieved all of this within a fraction of the cost which the client was spending on providing in-house support. The final result was a happy customer who decided to partner with us for all future call center endeavors.

outsource

Outsource outbound technical support services to ExpertCallers

At ExpertCallers we believe that there is more to technical support services than just resolving issues. Hence wetroubleshoot problems, not as part of our job obligation, but as a means to createlong-lasting customer relationship.

Why not contact us right awayand outsmart your competition bygaining insights into the perception, needs and awareness of your target audience in real time? Make ExpertCallers your ultimate outsourcing destination and we promise to exceed your expectations on every count.

Why not partner with us right away and reap in the benefits of expert support that will give you an edge in the industry?