case-study

How Our Customer Support and Order Taking Services Helped a French Baker

The client is an expert in baking artisanal bread. Their work is an infusion of traditional French bread craft and contemporary American taste.

requirment

The Requirement

With a huge pool of loyal customers, the client already had a lot on their plate, and offering customer support and order taking service in-house was proving to be a burden. Hence the client approached us to assist them meet the phone answering needs as well as expand the scope of business across untapped markets.

solution

The Solution

We first deployed a team of agents in Philippines, and set about training them in two phases. The first stage was about creating product/service awareness, wherein the agents were trained to spread the USP of the client’s products in a convincing and compelling manner. In the next phase, they were trained on the client’s in-house system which received orders from customers. Once the training was over our agents became experts in handling all the three core duties mandated by the client: providing customer service, order taking, and spreading product awareness in a streamlined manner.

result

The Result

As a result of this engagement, the customer acquisition and retention rates saw a rapid upswing and revenues soared to new heights. Besides, awareness about the client’s products spread with lightning speed. Hence the client decided to partner with us for all their future endeavors.

outsource

Outsource Customer Support and Order Taking Services to ExpertCallers

Is in-house customer support and order talking services proving to be a burden to your business? Outsource this critical requirement to us, and see an upswing in fortunes. Irrespective of the size and complexity of your customer support and order taking needs, we have the experience and expertise to deliver both basic and advanced level services to take your business to the next level. Leveraging our in-depth understanding of the industry and state-of-the-art support mechanism, your business can take a leap ahead in almost no time.