Expert Callers is a specialist call center services company located in India, the outsourcing hub of the world. The organization has over 12 years of experience in providing inbound and outbound call support, lead generation services, bespoke telemarketing services, product support services and a wide range of other call monitoring and call center services.
As a global call center services company, Expert Callers provides its clients with the best of technological and operational excellence. The quality and performance-based work process and commitment to making a difference for its clients in terms of cost savings, reduction of TAT in query resolution and operational efficiency make it the ideal choice for outsourcing call center services.
For companies looking to outsource their call center services, India happens to be the most preferred place. India is among the most financially attractive locations for outsourcing services considering the business environment and skilled professionals that Indian call centers have to offer. The firm also states that India has managed to stay among the top three countries as a well-established outsourcing hub. Let’s check out some of the key benefits that a firm can get by outsourcing call center services to India.
Traditionally, India has been the preferred choice for offshoring and outsourcing, especially for operations that required proficiency in the English language. According to a study conducted by PwC in 2014, the country has been one of the most mature global sourcing destinations that offered a variety of options.
Many factors have contributed to help India maintain its position in the global outsourcing market, such as extensive industry coverage across verticals, infrastructure, a strong network of government recognized IT/ITeS promotion bodies, special tax incentives for the sector, etc. Alternative sources confirmed that Bangalore, Pune, Hyderabad, and Chennai surpassed San Francisco and Seattle in attracting individuals with tech skills. Moreover, Bangalore grows tech talent faster than even Silicon Valley and is well-known as the world capital of outsourcing.
One major advantage that Indian call centers have over other outsourcing destinations is that its labor market is young and the English-speaking workforce is much more relevant at the global level. By the end of 2020, with its 2 billion English-speaking people, the country is well on its way to becoming the destination of the largest and youngest employable population of the world. This population which is being brought up as global citizens in the rapidly emerging digital environment will be the face of the new service business market.
We provide inbound call center services that engage customers on a personal level. The company has the knowledge and the expertise in serving clients from across the world and capitalizes on every opportunity to impress customers with an inbound process that is deeply responsive, empathetic, customer-centric and polite. We bank on periodic call quality, script development, technology up-gradation, and call etiquette training to maintain high levels of quality such as 80% first call resolution and negligible call abandonment rates.
We use the best outbound call services strategy, a great team of call handlers and streamlined workflows to provide our clients with world-class outbound call center services. The company provides a wide range of outbound call center services ranging from lead generation to telesales, cold calling, and market intelligence services. These services help companies manage and nurture their leads in a systematic and linear manner while serving clients from a wide range of industries like Automotive, Healthcare, Logistics, Real Estate and Commerce and more.
Expert callers have vast experience in the set-up business processes to identify, qualify and engage prospects. With a diverse range of expertise, the team of professionals at Expert Callers adopts a linear method of lead generation and management which includes account-based marketing, marketing qualified leads and data solutions. We assure an increase in the volume of qualified leads by 50% and a cut down on the operational expenses by 30-40%.
Our appointment scheduling services help clients find new prospects in short turnaround times. By using a team of experienced and dynamic appointment management professionals and equipping them with a well-filtered contact list and a well-developed script, we help businesses make a great impression on their clients. Expert Callers sets up seamless appointment setting campaigns that help clients create high-quality leads that transform into revenue-generating customers.
The customer support services provided by Expert Callers offer a great blend of call, E-mail, social media and chat support. The natively multi-channel support provided by Expert Callers helps businesses cater to the needs of a diverse audience from different service platforms. Our services cater to each and every client on all the platforms with consistent service quality and are regulated by stringent SLA and turnaround times. The customer support services provided by the client also includes helpdesk, live chat support, smartphone app queries, and telephone support.
We use state of the art technology and a team of highly qualified professionals to provide technical support for a wide range of hardware and software solutions. The range of technical support provided by the global outsourcing firm includes remote diagnostics services, systems set up and management, service pack upgrades, engineer dispatch management, and warrant management support. We use well-established quality parameters and data analytics to keep the support team updated in technological changes and to maintain high-quality services.
ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:
We let you pick one or multiple delivery centers according to your preference and requirement.
Expert Callers is made up of the ideal blend of call center professionals, project managers, operational managers and top-level management who are driven by the quest for excellence. The firm adopts a no-compromise approach to call quality, query resolution times, process enhancement and employee training and development. All of these initiatives enable the company to deliver world-class services.
As a pioneering call center services company, Expect Callers offers benefits such as: