Toll Free No: 1877-374-0211

Outsource Call Center Services to India

leading call center service provider located in India

Leverage the expertise of Expert Callers, a leading call center service provider located in India to streamline customer support services

Expert Callers is a specialist call center services company located in India, the outsourcing hub of the world. The organization has over 12 years of experience in providing inbound and outbound call support, lead generation services, bespoke telemarketing services, product support services and a wide range of other call monitoring and call center services.

Request a call back

We respect your privacy. Read our Policy.

As a global call center services company, Expert Callers provides its clients with the best of technological and operational excellence. The quality and performance-based work process and commitment to making a difference for its clients in terms of cost savings, reduction of TAT in query resolution and operational efficiency make it the ideal choice for outsourcing call center services.

For companies looking to outsource their call center services, India happens to be the most preferred place. India is among the most financially attractive locations for outsourcing services considering the business environment and skilled professionals that Indian call centers have to offer. The firm also states that India has managed to stay among the top three countries as a well-established outsourcing hub. Let’s check out some of the key benefits that a firm can get by outsourcing call center services to India.

Expert Callers provides its clients with the best of technological and operational excellence

India As A Global Hub for Call Center Outsourcing Needs

Traditionally, India has been the preferred choice for offshoring and outsourcing, especially for operations that required proficiency in the English language. According to a study conducted by PwC in 2014, the country has been one of the most mature global sourcing destinations that offered a variety of options.

Many factors have contributed to help India maintain its position in the global outsourcing market, such as extensive industry coverage across verticals, infrastructure, a strong network of government recognized IT/ITeS promotion bodies, special tax incentives for the sector, etc. Alternative sources confirmed that Bangalore, Pune, Hyderabad, and Chennai surpassed San Francisco and Seattle in attracting individuals with tech skills. Moreover, Bangalore grows tech talent faster than even Silicon Valley and is well-known as the world capital of outsourcing.

One major advantage that Indian call centers have over other outsourcing destinations is that its labor market is young and the English-speaking workforce is much more relevant at the global level. By the end of 2020, with its 2 billion English-speaking people, the country is well on its way to becoming the destination of the largest and youngest employable population of the world. This population which is being brought up as global citizens in the rapidly emerging digital environment will be the face of the new service business market.

Benefits of Outsourcing Call Center Services to India

India has a reputation for providing highly efficient and professional call center outsourcing services to companies around the world. It has been a preferred destination for many big companies because of diverse reasons.

Educated Workforce

India produces close to a million English speaking graduates every year along with close to one hundred thousand IT professionals. This steady influx of highly educated and qualified workforce works as a huge advantage for companies that are looking to outsource their call center operations to India. While a firm may have doubts regarding the language barrier, global figures point out that Indian call center agents are actually more fluent in English than other popular outsourcing destinations.

Proficiency in technology

All the best call centers in India are tech agnostic. They have knowledge of all basic sets of technologies such as Automatic call distribution, CRM software, Campaign Management systems, IVR systems, workforce management, CTI applications, etc. Outsourcing call center operations to India holds great value with regard to technology, as executives are well educated and hence easier to train on the know-how required for a particular software or technology.

Time Zone Advantages

The close to twelve-hour time difference of the subcontinent from the United States allows call centers based in India to offer 24/7 coverage.

By making use of different time zones, round-the-clock service can be delivered that significantly improves productivity. For example, a firm can deliver its service during the normal operating hours through the in-house staff and outsource the job to an offshore service provider to maintain the pace of work 24/7.

The Digital Revolution

Favorable government policies and initiatives to develop IT infrastructure has fueled a digital revolution which works in the favor of western countries looking for outsourced call center services.

Cost-Effective Service

The cheaper exchange rates and the vast difference in wages for the same kind of quality that a client would get from a workforce employed in the west is the biggest advantage of outsourcing call center operations to India. The cost savings that are possible by employing an Indian outsourcing company are close to a staggering 60%. This is because the cost of living in the west is comparatively higher than in many countries. Therefore, the agent prices too increase, especially when taxes, benefits package, pay package, insurance, etc. are added. But in India, all these costs are significantly lower, thereby resulting in a significant reduction in the overhead costs.

Call Center Services Provided by Expert Callers

Inbound Call Center

Inbound Call Center

We provide inbound call center services that engage customers on a personal level. The company has the knowledge and the expertise in serving clients from across the world and capitalizes on every opportunity to impress customers with an inbound process that is deeply responsive, empathetic, customer-centric and polite. We bank on periodic call quality, script development, technology up-gradation, and call etiquette training to maintain high levels of quality such as 80% first call resolution and negligible call abandonment rates.

Industries We Serve

ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:

Our Call Centers are Spread Across Five Countries

We let you pick one or multiple delivery centers according to your preference and requirement.

ExpertCallers global delivery centers (India, Philippines, Bolivia, Colombia & Argentina)

Why Outsource Call Center Services to Expert Callers?

Expert Callers is made up of the ideal blend of call center professionals, project managers, operational managers and top-level management who are driven by the quest for excellence. The firm adopts a no-compromise approach to call quality, query resolution times, process enhancement and employee training and development. All of these initiatives enable the company to deliver world-class services.

As a pioneering call center services company, Expect Callers offers benefits such as:

  • A team of 1000+ professionals with diverse industry experience
  • Robust quality check process to guarantee 99% service quality
  • At least 50% Increase in the quality of leads generated
  • Increase in revenue with increased sales closing
  • Up to 40% more business opportunities
  • Foolproof data security and back up
  • 100% call recording facility for quality review and personnel training
  • Feedback based process enhancement steps to preserve consistency in quality
  • Up to 40% reduction in operating costs
  • End to end business data encryption

Frequently Asked Questions

What is call center outsourcing?

Call center outsourcing is the process of contracting an organization's inbound and outbound call center services to an external specialist, rather than doing it in-house, thus saving costs and overheads.

What are the advantages of outsourcing?

Outsourcing frees up unnecessary load on employees and helps them focus on more meaningful tasks that can help in the growth of the company. Organizations can save big in terms of utility bills, office space and salaries spent in recruiting dedicated, full-time employees. Businesses can engage with customers even after working hours as outsourcing firms often operate in shifts guaranteeing 24x7 support.

What are the services provided by a call center?

Call centers offer inbound call center services such as claims processing services, order taking services, phone answering services, and virtual receptionist services. Their outbound call center services include cold calling services, lead generation services, market intelligence services. Call centers also provide customer support services via social media platforms, email and phone.

How outsourcing call center service to India is beneficial?

India has one of the most flourishing markets for call center services. Not only does the region have financially attractive outsourcing locations but also an ideal business environment and skilled professionals. India has also has one of the largest and youngest employable population in the world and over 2 billion English-speaking people relevant for the global market. Some of the other attractive features that make India an ideal global outsourcing market are prolific industry coverage across all verticals, good infrastructure and special tax incentives.

What to look for in a Call Center Service?

An ideal call center should have an educated workforce at their disposal, be extremely well versed in modern tools and technology, be able to function across time zones, have multilingual staff and provide cost-effective service.

Talk to us

Contact us today and outsource call center services to Expert Callers for a comprehensive solution.
just premium
smart foam insulation
watchware house
sahai life
alberta insurance council
celestial systems
backbone solutions
monadros services
authentic gameing