ExpertCallers is a specialist call center services company located in India, the outsourcing hub of the world. The organization has over 12 years of experience in providing inbound call center service and outbound call support, lead generation services, bespoke telemarketing services, product support services, and a wide range of other call monitoring and call center services.
As a global call center services company, Expert Callers provides its clients with the best of technological and operational excellence. The quality and performance-based work process and commitment to making a difference for its clients in terms of cost savings, reduction of AHT in query resolution and operational efficiency make it the ideal choice for outsourcing call center services.
For companies looking to outsource their call center services, India happens to be the most preferred place. India is among the most financially attractive locations for outsourcing services considering the business environment and skilled professionals that Indian call centers have to offer. The firm also states that India has managed to stay among the top three countries as a well-established outsourcing hub. Let’s check out some of the key benefits that a firm can get by outsourcing call center services to India.
Inbound Call Center
Outbound Call Center
Lead Generation Services
Appointment Setting Services
We provide inbound call center services that engage customers on a personal level. The company has the knowledge and the expertise in serving clients from across the world and capitalizes on every opportunity to impress customers with an inbound process that is deeply responsive, empathetic, customer-centric and polite. We bank on periodic call quality, script development, technology up-gradation, and call etiquette training to maintain high levels of quality such as 80% first call resolution and negligible call abandonment rates.
We use the best outbound call services strategy, a great team of call handlers and streamlined workflows to provide our clients with world-class outbound call center services. The company provides a wide range of outbound call center services ranging from lead generation to telesales, cold calling, and market intelligence services. These services help companies manage and nurture their leads in a systematic and linear manner while serving clients from a wide range of industries like Automotive, Healthcare, Logistics, Real Estate and Commerce and more.
Expert callers have vast experience in the set-up business processes to identify, qualify and engage prospects. With a diverse range of expertise, the team of professionals at Expert Callers adopts a linear method of lead generation and management which includes account-based marketing, marketing qualified leads and data solutions. We assure an increase in the volume of qualified leads by 50% and a cut down on the operational expenses by 30-40%.
Our appointment scheduling services help clients find new prospects in short turnaround times. By using a team of experienced and dynamic appointment management professionals and equipping them with a well-filtered contact list and a well-developed script, we help businesses make a great impression on their clients. Expert Callers sets up seamless appointment setting campaigns that help clients create high-quality leads that transform into revenue-generating customers.
The customer support services provided by Expert Callers offer a great blend of call, E-mail, social media and chat support. The natively multi-channel support provided by Expert Callers helps businesses cater to the needs of a diverse audience from different service platforms. Our services cater to each and every client on all the platforms with consistent service quality and are regulated by stringent SLA and turnaround times. The customer support services provided by the client also includes helpdesk, live chat support, smartphone app queries, and telephone support.
We use state of the art technology and a team of highly qualified professionals to provide technical support for a wide range of hardware and software solutions. The range of technical support provided by the global outsourcing firm includes remote diagnostics services, systems set up and management, service pack upgrades, engineer dispatch management, and warrant management support. We use well-established quality parameters and data analytics to keep the support team updated in technological changes and to maintain high-quality services.
We let you pick one or multiple delivery centers according to your preference and requirement.
Expert Callers is made up of the ideal blend of call center professionals, project managers, operational managers and top-level management who are driven by the quest for excellence. The firm adopts a no-compromise approach to call quality, query resolution times, process enhancement and employee training and development. All of these initiatives enable the company to deliver world-class services.
As a pioneering call center services company, Expect Callers offers benefits such as:
India has a reputation for providing highly efficient and professional call center outsourcing services to companies around the world. It has been a preferred destination for many big companies because of diverse reasons.
India produces close to a million English speaking graduates every year along with close to one hundred thousand IT professionals. This steady influx of highly educated and qualified workforce works as a huge advantage for companies that are looking to outsource their call center operations to India. While a firm may have doubts regarding the language barrier, global figures point out that Indian call center agents are actually more fluent in English than other popular outsourcing destinations.
All the best call centers in India are tech agnostic. They have knowledge of all basic sets of technologies such as Automatic call distribution, CRM software, Campaign Management systems, IVR systems, workforce management, CTI applications, etc. Outsourcing call center operations to India holds great value with regard to technology, as executives are well educated and hence easier to train on the know-how required for a particular software or technology.
The close to twelve-hour time difference of the subcontinent from the United States allows call centers based in India to offer 24/7 coverage.
By making use of different time zones, round-the-clock service can be delivered that significantly improves productivity. For example, a firm can deliver its service during the normal operating hours through the in-house staff and outsource the job to an offshore service provider to maintain the pace of work 24/7.
Favorable government policies and initiatives to develop IT infrastructure has fueled a digital revolution which works in the favor of western countries looking for outsourced call center services.
The cheaper exchange rates and the vast difference in wages for the same kind of quality that a client would get from a workforce employed in the west is the biggest advantage of outsourcing call center operations to India. The cost savings that are possible by employing an Indian outsourcing company are close to a staggering 60%. This is because the cost of living in the west is comparatively higher than in many countries. Therefore, the agent prices too increase, especially when taxes, benefits package, pay package, insurance, etc. are added. But in India, all these costs are significantly lower, thereby resulting in a significant reduction in the overhead costs.
Traditionally, India has been the preferred choice for offshoring and outsourcing, especially for operations that required proficiency in the English language. According to a study conducted by PwC in 2014, the country has been one of the most mature global sourcing destinations that offered a variety of options.
Many factors have contributed to help India maintain its position in the global outsourcing market, such as extensive industry coverage across verticals, infrastructure, a strong network of government recognized IT/ITeS promotion bodies, special tax incentives for the sector, etc. Alternative sources confirmed that Bangalore, Pune, Hyderabad, and Chennai surpassed San Francisco and Seattle in attracting individuals with tech skills. Moreover, Bangalore grows tech talent faster than even Silicon Valley and is well-known as the world capital of outsourcing.
One major advantage that Indian call centers have over other outsourcing destinations is that its labor market is young and the English-speaking workforce is much more relevant at the global level. By the end of 2020, with its 2 billion English-speaking people, the country is well on its way to becoming the destination of the largest and youngest employable population of the world. This population which is being brought up as global citizens in the rapidly emerging digital environment will be the face of the new service business market.
Call centers play a crucial role in handling customer queries through telephonic, mail and chat support. Also called as contact centers or dial centers, a team of representatives answer hundreds of calls everyday on behalf of their clients. A customer may call due to a variety of reasons, such as, general enquiries, complaints, verifications, payments, etc. Therefore, it can be said that call centers act as the voice of the companies who aim to bring value and progress to them by ensuring excellent customer service and satisfaction. The following are some of the benefits that call center services can bring specific to some industries.
Taking care of patients is the primary goal of healthcare institutions and facilities. ExpertCallers can act as the pillar of strength for them and help them expand their best support to their patients. We also ensure that your patients never stop receiving care and attention from us. Some of the services that we can offer are appointment scheduling, enquiry management, billing and payment, regular check-up, awareness programs, following up with the patients, etc.
Call centers are probably the first point of interaction for a customer involved in financial product and services. Call center outsourcing in India has been growing drastically especially for the BFSI sector as customers face difficulties with transactional activities, enquiry calls and other issues like sales and purchase. Some of the services and benefits that ExpertCallers offers regarding banking and financial activities are transaction management, enquiry management, complaint registration, debt collection reminders, data verification, etc.
As the real estate industry is growing by leaps and bounds, it is in constant need of a way to promote its products at low costs. The best solution here is to outsource call center services to ExpertCallers. Besides, taking help from ExpertCallers will ensure that your firm entirely understands the exact requirements and interests of the customer. Some of the well-versed services that we can offer are market research and data collection, lead generation and qualification, plot or flat booking, telemarketing, loyalty program support, etc.
Customers expect flawless customer service from both private sectors and government agencies. The general public needs to be aware of the services available for their welfare, such as job postings and updates, visa or passport processing, social programs, etc. With ExpertCallers, government agencies can help people reaching out to them for enquiries regarding such programs. Other services we offer include email services, messaging services, customer service, campaigns, and many more.
Retaining customers is crucial to business success in any industry, but industry players in the retail and e-commerce have to focus on much more than just retaining customers. They also have to work hard to deliver extraordinary and satisfying experiences to their customers to convert them into loyal customers. With ExpertCallers on their side, they can ensure the customer satisfaction levels are at the maximum level. Some of the services offered include, market research, order processing, product support, customer recognition, warranty support, etc.
ExpertCallers has made its name among the best call center outsourcing companies in India for delivering services that are tailored for the unique business requirements of manufacturing companies across the globe. When you outsource your services to ExpertCallers, you can rest assured that your customers and suppliers are seamlessly engaged with your manufacturing enterprise throughout the entire process of order management and fulfillment. Our call center executives can help you to meet strict delivery timelines and cater to personalized order requirements, while ensuring flexibility in order handling and value creation for customers.
As the consumption patterns and business models in the media and entertainment industry are witnessing a rapid transformation, companies in the sector now have the opportunity to experiment and produce content that allows them to connect with their audiences in a better way. Considering the scenario of call center outsourcing in India, media & entertainment and broadcast organizations can greatly benefit from call centers and cater to the unique demands of the modern omni-channel digital user. With its expertise in offering nonpareil call center services in India, ExpertCallers plays a major role in building a loyal customer base and revenue for media and entertainment businesses.
Outsourcing frees up unnecessary load on employees and helps them focus on more meaningful tasks that can help in the growth of the company. Organizations can save big in terms of utility bills, office space, and salaries spent in recruiting dedicated, full-time employees. Businesses can engage with customers even after working hours as outsourcing firms often operate in shifts guaranteeing 24x7 support.
Some of the commonly outsourced business functions globally as of 2020 include:
Call centers offer inbound call center services such as claims processing services, order taking services, phone answering services, and virtual receptionist services. Their outbound call center services include cold calling services, lead generation services, market intelligence services. Call centers also provide customer support services via social media platforms, email and phone.
An ideal call center should have an educated workforce at their disposal, be extremely well versed in modern tools and technology, be able to function across time zones, have multilingual staff, and provide cost-effective service.
Generally, customer satisfaction surveys should be sent to your customers after they have an interaction with you regarding your products and services. It is better to send the surveys within the next twenty-four hours, while they still remember the interaction they had with you. Also keep in mind that email open rates are higher at the beginning of the week. Customer support surveys can also be sent at different stages of the customer lifecycle, such as onboarding, renewal, or when they decide to cancel.