Expert Callers is a specialist call center services company located in India, the outsourcing hub of the world. The organization has over 10 years of experience in providing inbound and outbound call support, lead generation services, bespoke telemarketing services, product support services and a wide range of other call monitoring and call center services.
As a global call center services company, Expert Callers provides its clients with the best of technological and operational excellence. The quality and performance-based work process and commitment to making a difference for its clients in terms of cost savings, reduction of TAT in query resolution and operational efficiency makes it the ideal choice for outsourcing call center services.
India has a reputation of providing highly efficient and professional call center outsourcing services to companies around the world. It has been a preferred destination for many big companies because of the diverse reasons.
Some of these include
India produces close to a million English speaking graduates every year along with close to one hundred thousand IT professionals. This steady influx of highly educated and qualified workforce works as a huge advantages for companies that are looking to outsource their call center operations to India.
The cheaper exchange rates and the vast difference in wages for the same kind of quality that a client would get from a workforce employed in the west is the biggest advantage of outsourcing call center operations to India. The costs savings that are possible by employing an Indian outsourcing company are close to a staggering 60%
Favorable government policies and initiatives to develop IT infrastructure has fueled a digital revolution which works in the favor of western countries looking for outsourced call center services.
All call centers in India are tech agnostic. They have knowledge of all basic set of technologies such as Automatic call distribution, CRM software, Campaign Management systems, IVR systems, workforce management, CTI applications etc.
The close to twelve hour time difference of the subcontinent from the United States allows call centers based in India to offer 24/7 coverage.
We provide inbound call center services that engage customers on a personal level. The company has the knowledge and the expertise in serving clients from across the world and capitalizes on every opportunity to impress customers with an inbound process that is deeply responsive, empathetic, customer-centric and polite. We bank on periodic call quality, script development, technology upgradation and call etiquette training to maintain high levels of quality such as 80% first call resolution and negligible call abandonment rates.
We use the best of an effective outbound call services strategy, a great team of call handlers and streamlined workflows to provide its clients with word class outbound call center services. The company provides a wide range of outbound call center services ranging from lead generation to tele-sales, cold calling and market intelligence services. These services help companies manage and nurture their leads in a systematic and linear manner while serving clients from a wide range of industries like Automotive, Healthcare, Logistics, Real Estate and Commerce and more.
Expert callers have vast experience in the set-up business processes to identify, qualify and engage prospects. With a diverse range of expertise, the team of professionals at Expert Callers adopts a linear method of lead generation and management which includes account-based marketing, marketing qualified leads and data solutions. We assure an increase in the volume of qualified leads by 50% and a cut down on the operational expenses by 30-40%.
Our appointment scheduling services help clients find new prospects in short turnaround times. By using a team of experienced and dynamic appointment management professionals and equipping them with a well-filtered contact list and a well-developed script, We helps businesses make a great impression on their clients. Expert Callers sets up seamless appointment setting campaigns that help clients create high-quality leads which transform into revenue generating customers.
The customer support services provided by Expert Callers offer a great blend of call, E-mail, social media and chat support. The natively multi-channel support provided by Expert Callers helps businesses cater to the needs of a diverse audience from different service platforms. Our services each and every client on all the platforms with consistent service quality and is regulated by stringent SLA and turnaround times. The customer support services provided by the client also includes helpdesk, live chat support, smartphone app queries and telephone support.
We use state of the art technology and a team of highly qualified professionals to provide technical support for a wide range of hardware and software solutions. The range of technical support provided by the global outsourcing firm includes remote diagnostics services, systems set up and management, service pack upgrades, engineer dispatch management, and warrant management support. We use well-established quality parameters and data analytics to keep the support team updated in technological changes and to maintain high-quality services.
We let you pick one or multiple delivery centers according to your preference and requirement.
ExpertCallers has extensive experience in providing proficient call centre services to a
wide variety to industries including:
Expert Callers is made up of the ideal blend of call center professionals, project managers, operational managers and top-level management who are driven by the quest for excellence. The firm adopts a no compromise approach to call quality, query resolution times, process enhancement and employee training and development. All of these initiatives enable the company to deliver world class services.
As a pioneering call center services company, Expect Callers offers benefits such as:
Contact us today and outsource call center services to Expert Callers for a comprehensive solution.