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Outsource Bilingual Call Center Services

Leverage our bilingual call center support services to reach out to non-English speaking prospects with equal ease and confidence

ExpertCallers have over 12 years of expert in providing bilingual call center services to its global clients. Our dedicated services have helped them meet their requirements without having to hire additional staff to handle both client types with equal ease. This has translated into increased costs and time savings and also greater customer satisfaction.

Our clients have leveraged our bilingual services to process customer claims, set up appointments, collect customer information and get the information translated into their preferred language. Our focus on accuracy and timeliness has helped our client meet the competitive needs of today’s business landscape.

Our Range of Bilingual Call Center Support Services

We have wide experience in providing bilingual support for a range of services. These include:

  • Product Technical Support
  • IT Help Desk Support
  • Appointment Setting
  • Payment Collections
  • Billing & Payment Support
  • Order Management Support
  • Sales Support
  • Warranty Support
  • Outbound service

Our bilingual services can be tailored to serve any type of industry. We have tailored customized services for industries such as finance, medical, entertainment, law, maintenance services, and many others.

Besides outsourcing entire bilingual call center support services to us, some of clients have also leveraged our services to manage

  • Call Overflow Support
  • After Hours Services
  • Live Support Programs
  • Translation Services
  • Multi-Channel Support and Technology
  • Bilingual Chat Support
  • Bilingual Helplines and Hotlines
  • 24/7/365 Bilingual Customer Support

Advantages of Deploying Bilingual Resources for Your Call Center

  • Speak to customers in their language of choice
  • Increase chances of reaching out to new customers
  • Eliminate chances of losing non-English speaking customers
  • Ensure high customer satisfaction rate
  • Increase efficiency in dealing with customers
  • Reduce operational expenses by almost one-third
  • Make use of highly professional services

Industries We Serve

  • Aerospace & Defence
  • Automotive
  • Automobiles
  • Banking & Financial Services
  • Capital Markets
  • Communications
  • Consumer Goods and Services
  • Customs Brokerage
  • Consumer Packaged Goods
  • Energy and Utilities
  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Market Research
  • Media and Entertainment
  • Medical Devices
  • Network Equipment Providers
  • Oil & Gas
  • Pharmaceutical & Life Sciences
  • Platforms & Software Products
  • Public Sector / Government
  • Retail & Ecommerce
  • Securities & Capital Markets
  • Telecommunications
  • Securities & Capital Markets

We are Different; Here's Why

Bilingual Prowess

We provide bilingual services in English and Spanish languages. This makes us capable of communicating and reaching out to new customers in their language of choice, hence increasing efficient clear communications. This helps you not to lose out on customers who are non-English speakers. This also leads to increase overall customer satisfaction rate, and reduction in operational expenses.

Experienced Staff

Our bilingual call center agents are skillful and utilize their robust communication skills and other soft skills to tend to customer needs. We also leverage our persuasion skills to guarantee customer satisfaction. They have a minimum experience of 5 years which helps them understand customer needs well.

Process Transparency

We focus on transparency of operations because, it can be the difference between gaining and keeping a customer or losing them forever. We make sure that this is achieved efficiently by utilizing technology such as reading data consistently and carrying out in-depth analytics to make the right decisions.

Here’s How Companies Have Gained Value by Hiring Our Bilingual Call Services

  • Our bilingual inbound and outbound call services have helped a Texas based instruments company reach out a larger target audience to increase sales.
  • A US based ecommerce company leveraged our bilingual call services to increase quality leads by 40%.

Why Should You Consider Choosing ExpertCallers for Bilingual Call Center Support Services?

Our services come with a wealth of experience gained from our exposure to a number of industries. By choosing our services you stand to get benefits such as:

  • Access to experienced staff with competency in two languages
  • Well-tailored process to handle bilingual customers
  • Strict quality control process to ensure top notch services at all times
  • Complete operational transparency with regular reporting
  • Guaranteed increase in customer satisfaction levels
  • Advanced call center technology to deliver best services
  • 100% data security with fool-proof security infrastructure
  • Customized support packages
  • Cost-effective services; up to 40% savings in costs
  • 24x7x365 support

Contact us now to Outsource your bilingual call center requirements.