ExpertCallers have over 12 years of expert in providing bilingual call center services to its global clients. Our dedicated services have helped them meet their requirements without having to hire additional staff to handle both client types with equal ease. This has translated into increased costs and time savings and also greater customer satisfaction.
Our clients have leveraged our bilingual services to process customer claims, set up appointments, collect customer information and get the information translated into their preferred language. Our focus on accuracy and timeliness has helped our client meet the competitive needs of today’s business landscape.
We have wide experience in providing bilingual support for a range of services. These include:
Our bilingual services can be tailored to serve any type of industry. We have tailored customized services for industries such as finance, medical, entertainment, law, maintenance services, and many others.
Besides outsourcing entire bilingual call center support services to us, some of clients have also leveraged our services to manage
We provide bilingual services in English and Spanish languages. This makes us capable of communicating and reaching out to new customers in their language of choice, hence increasing efficient clear communications. This helps you not to lose out on customers who are non-English speakers. This also leads to increase overall customer satisfaction rate, and reduction in operational expenses.
Our bilingual call center agents are skillful and utilize their robust communication skills and other soft skills to tend to customer needs. We also leverage our persuasion skills to guarantee customer satisfaction. They have a minimum experience of 5 years which helps them understand customer needs well.
We focus on transparency of operations because, it can be the difference between gaining and keeping a customer or losing them forever. We make sure that this is achieved efficiently by utilizing technology such as reading data consistently and carrying out in-depth analytics to make the right decisions.
Our services come with a wealth of experience gained from our exposure to a number of industries. By choosing our services you stand to get benefits such as:
Contact us now to Outsource your bilingual call center requirements.