The client is a renowned Australia based company that is into mortgage and refinance of loans.
The client approached ExpertCallers to completely manage their lead generation service. The reason for outsourcing this service was:
We started by evaluating the difficulties of the client and found that their in-house team was struggling on many counts including getting the customer answer the second follow-up call and confirm the appointment again over the phone.
Based on this understanding, we created a two-phased strategy to address the issues:
All the strategies were put into pace and executed with pin-point accuracy. At the end, we conducted a complete analysis of the result, assessed the progress of our lead generation service and finally identified the areas that required immediate attention.
As second follow-up call was completely omitted from the picture: