Case Study

ExpertCallers Help Herbal Product Manufacturer Double Support Team, Boost Sales and Cut Costs


  • The Client is a herbal product manufacturer from Venice seeking customer support for global clientele.
  • They required a dedicated support team to handle product queries, sales issues, and CRM updates due to rapid business growth.
  • We provided a knowledgeable support team, trained in product details and customer handling. The team size was doubled from 3 to 6 due to our effective solutions.

Story of the Customer

  • An Italian herbal products manufacturer was rapidly expanding and needed a dedicated customer support team to handle increasing customer queries and sales issues.
  • We provided and trained a team, boosting sales, conversions, and customer loyalty.
  • This also led to operational cost reduction and enhanced business focus for the client.

The Challenge

  • Rapid business growth required the client to efficiently handle increasing customer queries and resolve sales issues.
  • The client needed a dedicated support team with comprehensive knowledge of their product range and superior customer handling skills.
  • They sought to not only maintain but improve customer loyalty and sales while reducing operational costs and increasing efficiency.

The Solution

  • A dedicated, well-trained customer support team was established to handle product queries, resolve sales issues, and manage CRM updates, enhancing customer confidence.
  • The client's decision to expand the team from 3 to 6 members led to increased conversions, sales, and customer loyalty, improving overall business performance.
  • The efficient customer support system not only reduced operational costs but also enabled the client to focus on their core business, contributing to rapid business expansion.

The Result

  • The efficient customer support led to increased conversions, sales, and customer loyalty for the client.
  • The client was able to cut down on operational costs and gain access to skilled expertise, leading to overall increased efficiency.
  • The successful customer support strategy allowed the client to focus more on their core business, while also managing shifts in demand easily.

Unlocking Enhanced Customer Experiences with ExpertCallers

Elevate your customer experience by collaborating with us. We function as an extension of your company, offering customized services to meet your precise requirements. Our expertise, knowledge, and robust infrastructure are geared to bolster your brand. Unlike many service providers, we prioritize innovation across your entire call center ecosystem.

Reach out to us today to harness our extensive experience in the outbound call center industry.