How Efficient Customer Support Helped an Italian Brand Expand Rapidly
The client is a Venice-based manufacturer of herbal products for skin and health, with clients the world over.
As the client’s business was growing fast, there was an increasing need to answer customer queries satisfactorily. To meet this requirement, the client needed a dedicated support team with outstanding customer handling skills. So, the client approached us for a complete answering support and tele calling solution. The primary responsibilities included:
- Handling product queries
- Resolving sales issues
- Updating sales and cancellation records on the clients CRM
We choose the best resources and provided them with a wider understanding of the client’s products. This was followed by devising the best techniques to present the products to various types of customers. This included training them on handling customers with no knowledge of the product, dealing with customers having complete knowledge of products, and arming them with parallel information about similar products sold by competitors. Once the resources hit the floor, they could handle every query with confidence and overcome every doubt with assurance.
The client had initially signed up with 3 resources for a trial. However, our bespoke solution impressed them to revise their decision, and they decided to begin with a team of 6 candidates.
Our resources created lasting impressions on the client’s customers. This led to the following:
- Increased conversions
- Increased sales
- Increased customer loyalty
Aside from these, the client was able to:
- Cut operations costs
- Get easy access to skilled expertise
- Increase efficiency including absorbing demand shifts
- Focus on core business
If your business is looking for greater efficiency in customer support services contact our experts now.