Our client is one of the top providers of two-wheeler insurance in the UK.
The client's in-house team lacked the skills required for trouble-shooting various issues that customers faced time and again. This lead to considerable mismanagement which was costing the company heavily in terms customer satisfaction and efficiency. To reverse this trend, the client wanted to outsource its IT helpdesk services to an expert so that it could utilize the latest technology to reduce costs, minimize downtime, and increase the overall efficiency of their IT infrastructure.
The challenge lay in meeting the client's specific requirements. It was particularly daunting because we had to provide complete support for 14 hours from Monday to Friday, 8 hours on Saturday, and 4 hours on Sunday across six locations in the United Kingdom. We had to accomplish this by coordinating with the client's team.
ExpertCallers developed and implemented a customized helpdesk solution for the client. Our solution consisted of the following:
Our hands-on approach to the project benefitted our client in many ways. Some of the high-points of our solution included -
Our solution proved to be so effective that our client has hired us to meet their application development needs.
With over 13 years of experience in handling a variety of Infrastructure Management Services, ExpertCallers has acquired the expertise to manage IT helpdesk services, of all size and scale. Besides providing dedicated application monitoring centers, we provide both full-time and part-time help desk services, and even a service desk for handling employee requests.
If you are looking for efficient and cost-effective IT Helpdesk Services, get in touch with us now
Contact us immediately and outsource your cold calling requirement to us.