Case Study

ExpertCallers Boosts Travel Agency's Sales by 55% with Webinar Registrations & Outbound Calls


  • ExpertCallers Philippines helped a US-based travel agency increase webinar registrations and customer conversions.
  • The strategy involved direct customer engagement and outbound calling to potential customers.
  • The agency saw a 55% increase in sales conversion within three months.

Story of the Customer

  • Our client is a US-based wholesale travel company, providing online reservations, flight savings, and extensive travel information.
  • They faced challenges in achieving their objectives during the COVID-19 pandemic due to the obsolescence of traditional sales methods.
  • They urgently need support in boosting webinar registrations, attracting qualified leads, and improving webinar advertising ROI.

The Challenge

The client's shift to webinars amidst COVID-19 underperformed despite social media advertising, hindering growth.

  • The client struggled to adapt to digital engagement and failed to generate an ample return on investment from webinars.
  • Despite online advertising, the client couldn’t convert enough qualified leads, hampering business growth.
  • A significant number of leads were lost between customers clicking on ads and visiting the site, leading to decreased conversions.

The Solution

Utilizing strategic customer engagement and efficient team management, ExpertCallers Philippines provided the following solutions to increase lead conversion and sales for a US-based travel agency:

  • ExpertCallers engaged potential customers via outbound calling, boosting lead conversion.
  • Through focused discussions, the team achieved a 70-80% webinar registration rate, enhancing sales.
  • By tripling the team size, ExpertCallers managed outbound services effectively, leading to a 55% conversion rate rise.

The Result

The collaboration with ExpertCallers led to notable improvements in the client's lead conversion, sales conversion rate, and operational efficiency.

  • ExpertCallers increased the client's lead conversion by registering 70-80% of webinar attendees.
  • The sales conversion rate rose by 55% within three months.
  • End-to-end outbound support services improved operational excellence and led to a 3X team growth.

Unlocking Enhanced Customer Experiences with ExpertCallers

Elevate your customer experience by collaborating with us. We function as an extension of your company, offering customized services to meet your precise requirements. Our expertise, knowledge, and robust infrastructure are geared to bolster your brand. Unlike many service providers, we prioritize innovation across your entire call center ecosystem.

Reach out to us today to harness our extensive experience in the outbound call center industry.